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Bloom & Wild Reviews

4.9 Rating 82,406 Reviews

97 %

of reviewers recommend Bloom & Wild

Company Reviews

4.9

Based on 82,406 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Bloom & Wild Review Amazing flowers from Bloom & Wild

About Bloom & Wild:

Hi, we’re Bloom & Wild. We don’t just send flowers. We help you care wildly.

As the UK’s most-loved online florist, caring wildly is at the heart of our business. And it’s in the soul of our people. Caring wildly is celebrating the little things we all do for each other every day. Not just on the big occasions. It’s being there for the highs. Stepping up for the lows. Or finding silly ways to make someone smile. After all, unexpected flowers really are the best kind.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi I received these lilies on Friday for my60th birthday from my brother. I’ve had flowers in the past and where amazing lasting weeks. I also sent him flowers last week and he appears to be happy with his. All but one stem each flower bent half snapped. Having to prop them against each other. I doubt very much whether they are going to bloom!”

Posted 2 years ago

We are terribly sorry to hear this Kathryn! Please could you pop us an email at support@bloomandwild.com and we can certainly look into this for you and put things right for you.

Posted 2 years ago

“I ordered flowers for a friend’s birthday who couldn’t celebrate because she had covid. The flowers never arrived. It was supposed to be a surprise but when I didn’t hear from her, had to ask if she’d received them. Totally spoilt the moment. Bloom and wild were very efficient at agreeing to refund me but I won’t use them again for a surprise, the delivery is not reliable enough.”

Posted 2 years ago

Hi Deborah. Thank you for leaving your review. I'm really sorry to hear you had troubles with your delivery. Please could you e-mail us at support@bloomandwild.com, quoting the reference 14189749 so we can best resolve this for you? Our apologies again. George

Posted 2 years ago

“My wife has used the company on many occasions and has been delighted with service and the products received. However on this occasion I ordered flowers for a family friend who had just returned home after surgery. The flowers unfortunately delivered to the wrong house and were delivered at 10:58pm and left on doorstep even thought they were letterbox flowers. The house that had received them were all self isolating and unable to pass onto the correct address. It wasn't until around 36hrs after the items were delivered that they were passed to the intended recipient. Hopefully a one off but disappointed in the service provided.”

Posted 2 years ago

Hi Gareth, We're so sorry to hear that on this occasion the flowers weren't perfect and were delivered to the wrong house, resulting in the blooms being heavily delayed. Could you please reach out to us via support@bloomandwild.com with reference #3095364 and we can get this put right for you both? All the best, Zac

Posted 2 years ago

“Flowers arrived a day late and were all dying. Still waiting for the promised refund. Will never use you again.”

Posted 2 years ago

Good Morning, Thank you for taking the time to leave your review, I have just replied to your email so I look forward to discussing this further with you! We are sorry you are disappointed, with our Charlie bouquet, it is still in bud in this photo, once those alstroemeria have a chance to bloom it will look as you expect and hopefully be enjoyed for longer! Best Wishes, Bryony

Posted 2 years ago

“So embarrassed the flowers arrived late and when pressed on the quality my friend said they looked like a very sad bunch of weeds, I won't order again!”

Posted 2 years ago

Morning Bernadette, I am so sorry to hear the blooms were delayed and have not lived up to expectations. Thank you for taking the time to leave a review,We have popped you an email over as we would love to make this right for both you & your friend. Best wishes,

Posted 2 years ago

“My flowers did not arrive the day I ordered them for, nor did they arrive the day after. After contacting customer service the my were slow to reply and therefore delayed the rescheduled delivery of my order. Even after they offered another day to send them they didn’t respond to confirm they had done this! The flowers arrived 4 days after the expected delivery. This was for a colleague going on MAT leave and was therefore not there in time for her leaving. Appalling service and customer service.”

Posted 2 years ago

We are terribly sorry to hear this Beth! We certainly want to try and make things right for you so we have popped across an email to you.

Posted 2 years ago

“Still waiting on delivery!!”

Posted 2 years ago

“Left note for my friend to visit sorting office, should NOT have been taken to sorting office as has perishable sticker on box. Disgusting. Not even posted through letterbox like advertised. Never purchasing again.”

Posted 2 years ago

Hi there, We are so sorry to hear this - it's really not something we want to happen and we do try our best to avoid. Could you please get in touch with us via support@bloomandwild.com with reference #3069927 and we can get this put right for you. Zac

Posted 2 years ago

“Flowers never arrived despite repeated emails saying they were on their way and repeated reorders from customer service. I will be expecting a full refund.”

Posted 2 years ago

Hi Christopher, We're so sorry to hear this, I can see that we have now refunded this order and have got back in touch on your email to see about getting a replacement bouquet delivered if this would still be appropriate. Please feel free to let us know and we can arrange this right away. We really want to get this put right

Posted 2 years ago

“I used your company several times in the past and I have been very happy with the service. Unfortunately, this time I had a very different experience. I ordered flowers for a birthday of a close friend with plenty of time to be delivered on her special day. I was sent a message stating that the flowers were on the way and they will be delivered on time but my friend had the flowers delivered more than 24 hours later. I still don't know how fresh the flowers were then and the reason for the delay. A real pity because I recommended the company to many of my friends and I am not sure I can continue to use it or recommend it again.”

Posted 2 years ago

Thank you for sharing this with us, we are sorry to hear of delays to your order, and for the disappointment on this occasion. Please do share your order details with us (support@bloomandwild.com) so we can further look into what happened here, and of course try and put this right for you.

Posted 2 years ago

“Delivered a day late - just before 8pm a day later, the day after my wife's birthday. Extremely embarrassing. Should have gone for guaranteed delivery, but didn't think it would arrive when it did. The person delivering then proceeded to through it into our porch. Thought I would see how bloom and wild go before committing to a subscription. Will not be doing so.”

Posted 2 years ago

Hi Urvish Thanks for taking the time to leave your review. I am really sorry to hear this. I have sent you an e-mail so we can best resolve this with you. Our apologies again. George

Posted 2 years ago

“So disappointed with Bloom and Wild,flowers ordered several days in advance as was very important for them to arrive on actual day.Received email on day stating flowers out for delivery and would arrive between 7am-5pm.on chasing up at 4pm to discover order would not be delivered that day!! No guarantee that they would even be delivered the next day Terrible service Found another company that promised next day delivery and thankfully flowers were received.Unfortunately going forward will not be using Bloom and Wild again as have lost confidence”

Posted 2 years ago

Hi Maggie Thanks for taking the time to leave your review. I am really sorry to hear this. I have sent you an e-mail so we can best resolve this with you. Our apologies again. George

Posted 2 years ago

“Purchased flowers fro my mums birthday. Firstly they arrived a day late. My mum then followed the instructions and part of some of the flowers have already died.”

Posted 2 years ago

Hello Gemma We're so sorry to hear this about your recent experience with us! I can see that one of our Customer Delight team has gotten in touch with you so I hope we can sort this out for you as soon as possible. Best wishes Eden

Posted 2 years ago

“Broken stems, leaves missing, flowers secured with yellow, tacky tape and wet clumpy flower food. Customer Service assured me they would be fine if I put them in water. Yes, you read that right! Really poor customer service. Nothing like the photographs. Ruined a special thought on a special day. Please avoid would be my advice.”

Posted 2 years ago

Hello Caroline Thank you for your review, we're very sorry for any upset caused. We can see that the Customer Delight team have been in touch with you recently and hope that the refund and offers of further compensation may help. Gemma

Posted 2 years ago

“Please, please avoid at all costs. Dead flowers, missing leaves, broken stems and staff who cannot be bothered to pick up the phone or be polite. Reduced to tears on my birthday”

Posted 2 years ago

Hi there, We are so sorry to hear this, we really don't want to leave you upset about this and hearing you were reduced to tears is awful, my sincere apologies. Could you possibly get in touch with us via support@bloomandwild.com using the reference 13992721 so we can get this looked into, please? Zac

Posted 2 years ago

“Hello I am very disappointed with this order as I wanted it to be delivered to my mum for New Year's Eve but as of today the flowers have not been delivered. I understand that Christmas and New Year is a busy time for Royal Mail but this is unacceptable. Please can you refund the money back for this order. Thanks Karl Gregson”

Posted 2 years ago

Good Morning Karl, We are so sorry to hear this, we appreciate how disappointing this is. We have emailed you directly so we can look into this and put things right. Best Wishes, Bryony

Posted 2 years ago

“I ordered flowers for my daughter on the 30th December , sadly they have not been delivered . Very disappointed”

Posted 2 years ago

Hi Carole Thank you for leaving your review. We are so sorry to hear this. We really do want to look into this for you and get this resolved so we have sent you an email. Best regards Dina 💐

Posted 2 years ago

“Delivery no problem. Unfortunately I was so disappointed for my sister in law as we had bought this as a thank you for work she had done. The plant didn’t last long, 5 days to be precise!! This plant had been cared for as instructed.”

Posted 2 years ago

Hi Catherine Thank you for leaving your review. We are so sorry to hear this. We really do want to look into this for you and get this resolved so we have sent you an email. Best regards Dina 💐

Posted 2 years ago

“I'm very sorry but having received beautiful flowers from you in the past I am very very disappointed with this bunch.i feel it was misrepresented in your pictures”

Posted 2 years ago

Hi Elizabeth Thank you for leaving your review. We are so sorry to hear this. We really do want to look into this for you and get this resolved so we have sent you an email. Best regards Dina 💐

Posted 2 years ago

“Unfortunately pre Christmas letterbox flowers order left in shed not posted in letter box as described. Only just found them. This is the exception usually good service”

Posted 2 years ago

We are so sorry to hear this has happened and we would love to make things right as soon as possible, so we have popped across an email to you and we hope to hear back from you soon.

Posted 2 years ago

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Bloom & Wild is rated 4.9 based on 82,406 reviews

Frequently Asked Questions

What are Bloom & Wild flowers like?

Customers rave about the quality of Bloom & Wild flowers.

What is Bloom & Wild delivery like?

Delivery is normally with 3 days, the box is designed so it fits through your letterbox.