The flowers were delivered on the day but as the recipient lives in a block of flats and she was at work, the delivery man took them back for delivery the next day! No card was left, the next day I rang her and she informed me she hadn't received any flowers, she left work at 14.00 but no flowers had yet been delivered. I rang her again that evening as she hadn't received the flowers, she checked the foyer and they had been left for anyone to take! no card was put through her door and her flat was had not been buzzed! I think you should look at how your flowers are being delivered? My friend was pleased with her flowers but they were a little droopy!!