Bloom & Wild Reviews

Name: Bloom & Wild
Address: Bloom & Wild, Unit V203, 1 - 45 Durham Street, Bloom & Wild, Unit V203, 1 - 45 Durham Street, London Borough of Lambeth
Rating: 4.85

4.9 Rating 86,105 Reviews

97 %

of reviewers recommend Bloom & Wild

Company Reviews

Metrics

Info

4.9

Based on 86,105 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Bloom & Wild Review Amazing flowers from Bloom & Wild

About Bloom & Wild:

Hi, we’re Bloom & Wild. We don’t just send flowers. We help you care wildly.

As the UK’s most-loved online florist, caring wildly is at the heart of our business. And it’s in the soul of our people. Caring wildly is celebrating the little things we all do for each other every day. Not just on the big occasions. It’s being there for the highs. Stepping up for the lows. Or finding silly ways to make someone smile. After all, unexpected flowers really are the best kind.

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Bloom & Wild 5 star review on 12th June 2025

5189

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering was ok. Flowers my daughter said were lovely. Delivery snd tracking was 'not good' (polite answer). Never had any idea of arrival. Received late afternoon.”

Helpful Report

Posted 7 months ago

Hi there, thank you so much for taking the time to leave a review. I'm so sorry to hear that you did not have a great experience with our delivery service! Please accept my sincerest apologies for the inconvenience caused. I completely understand that the blooms were for an important occasion and how frustrating this can be. I'd love to help put this right, so if possible could you pop an email to support@bloomandwild.com with your order number so I can look further into why this delivery? I'd love to help put this right for you. Hope to hear from you soon! All the best, Cris

Posted 7 months ago

“Fast delivery but expected better flowers for the price. These looked like £5 super market flowers.”

Helpful Report

Posted 7 months ago

Good morning, thank you so much for taking the time to leave a review, however, I'm so sorry to hear that you did not have a great experience with our blooms. Please accept my sincerest apologies for the disappointment in your order. I'd love to help put this right, so if possible could you pop an email to support@bloomandwild.com with your order number so I can look into this? All the best, Cris

Posted 7 months ago

“Flowers delivered a day early. Recipient seemed happy and sent photo.I wasn’t too impressed by the image as the bouquet seemed sparse and didn’t much resemble the pic online. Flowers looked limp and a couple of roses were already in full bloom .Looked like a floral display I could have picked from my own back garden. For a price of just under £40 I expected more .”

Helpful Report

Posted 7 months ago

Hi Fay, Thank you very much for taking the time to leave us a review, though I'm sorry to hear that you were disappointed by the blooms you so kindly sent! I'd hate to leave you feeling this way, so I have sent you an email to discuss how we can make this right for you. I look forward to hearing from you soon! Best, Courteney at Bloom & Wild

Posted 7 months ago

“It was supposed to be an anniversary surprise. It was transferred to royal mail. It was a Suterday. Since they were not home they didn’t try to contact although they had all the details and left a note to redeliver on Monday.”

Helpful Report

Posted 7 months ago

Good afternoon, thank you for your feedback. I'm so sorry to hear that your blooms arrived late. If you could pop us an email at support@bloomandwild.com and your order details so we can find you in the system, we'd love to put this right for you. Best wishes,Cris

Posted 7 months ago

“Easy to order and delivery was on time. The flowers were lovely and my friend was delighted. I will not hesitate to use Bloom&Wild in the future . Thank you.”

Helpful Report

Posted 7 months ago

Good morning Linda, We hope you're well! Thank you for your kind words, we really appreciate you taking the time to share your comments with us and its especially lovely to hear that your friend was delighted with her bouquet! Please just let us know how we can make your next Bloom & Wild experience 5 stars! If you have any further feedback that you'd like to share, please feel free to email us on support@bloomandwild.com Best wishes, Gemma at Bloom & Wild

Posted 7 months ago

“Fantastic service . Thank you”

Helpful Report

Posted 7 months ago

Hi there, Thank you so much for taking the time to leave your review, I'm so glad to hear you had a great experience with us! All the best, Courteney at Bloom & Wild

Posted 7 months ago

“The flowers are lovely, unfortunately I had ordered them for Thursday and they were delivered on Friday. No guarantee they will be delivered when ordered for.”

Helpful Report

Posted 7 months ago

Hi there, Thank you so much for taking the time to leave a review, I hope you're well. I am pleased to hear that the flowers you ordered were enjoyed, although I'm sorry that you experienced a delay in the delivery. Our free delivery service with Royal Mail is not guaranteed for the date and occasionally deliveries via this method can take a second working day to arrive; I'm so sorry if this wasn't made clear enough at the time of ordering. However I hope that the flowers were still thoroughly enjoyed despite the delay! All the best, Courteney at Bloom & Wild

Posted 7 months ago

“The ordering was very easy but the delivery was a nightmare. So much so that my sister, who was the receiver of the flowers, has made an official complaint to Royal Mail. I got emails on consecutive days saying that they couldn’t get access even though the entry door system works and there was someone at home on both days. My sister had to collect from the post office in the end. What was to be a lovely surprise turned out to be a hassle.”

Helpful Report

Posted 7 months ago

Hi Juli, Thank you so much for taking the time to leave this feedback, we really appreciate it. I'm so sorry to hear of the issues you faced with Royal Mail on this occasion, I assure you this will be fed back to our Operations team who are working on several initiatives with all of our delivery partners to cut out instances like this. I do hope that the flowers were enjoyed and that your lovely sentiment was not lost despite this. Please don't hesitate to get in touch at hello@bloomandwild.com if you need any further assistance. Best wishes, Courteney at Bloom & Wild

Posted 7 months ago

“An easy ordering process, good selection and prompt delivery. Unfortunately, several of the flowers hadn’t survived their journey well and were half dead on arrival - a bit embarrassing as they were a gift!”

Helpful Report

Posted 7 months ago

Hello, We are so sorry to hear about the quality of the flowers you kindly gifted. I have sent you an email to discuss this further and hopefully resolve the situation for you. Best wishes, Courteney at Bloom & Wild

Posted 7 months ago

“Maybe shoud have checked expected lifespan of bouquet, but visited my Mum 5 days after arrival and while some flowers were in bloom, others had already dies leaving the bouquet feeling very scanty - and me feeling a bit mean.”

Helpful Report

Posted 1 year ago

Hello Lisa, Thank you for taking the time to share your feedback. Indeed the peonies included in the Theo bouquet you ordered are guaranteed to last for 5 days as they are very fragile and delicate stems. We're so sorry of this has caused any disappointment though. Kind regards, Florie at Bloom & Wild 🌿

Posted 1 year ago

“The flowers turned up on time but with at least 5 heads broken off. They were also only comparable with supermarket type flowers but for at least twice the price which was disappointing. Customer service were excellent and sent me a new bunch of different flowers free of charge. These were lovely and so much better than the first ones.”

Helpful Report

Posted 1 year ago

Hi Sharon, thank you for taking the time to leave a review for the blooms you received. I'm sorry to hear that the initial impressions of the blooms were disappointing and bouquet arrived with some damage. I'm so pleased to hear that the replacement bouquet was lovely and you were able to enjoy them. Don't hesitate to get in touch if you ever need help with an order. All the best, Kelly

Posted 1 year ago

“The ordering process was easy. Delivered on day but communication was poor, no note left to say been delivered and where they were left. It was to be a surprise for a 60th but I had to make contact to ask if they had received a delivery a day later which spoiled the whole thing, they were eventually found. Disappointed in the quality of flowers but acceptable and could have bought similar in Tesco's. I checked in the Q & A, and they seem to have an answer for any complaint so felt not worth bothering getting in touch.”

Helpful Report

Posted 1 year ago

Hi Julie, I hope you are well. Thank you so much for taking the time to leave a review for the thoughtful surprise you sent for a 60th. I'm so sorry to hear of the disappointment caused by this bouquet and the delivery. I apologise that you had to reach out to he recipient to check if they received the blooms. Our delivery partners are usually very accurate with their tracking so I'm sorry to hear this happened. Due to the nature of letterbox flowers and how they are packaged, we'd expect them to look a little 'sleepy' or sometimes flatter on arrival, but we hope that you are amazed by how much they perk up once they've had a good trim and had a chance to drink overnight in the vase. I have sent an email to the email address associated with this order, so I would love to continue chatting there and help put this right for you. Looking forward to hearing from you soon! All the best, Kelly

Posted 1 year ago

“Amazing for from start to finish ! Ordering easy, delivery perfect and flowers exactly like the pic ? Happy days.👍😃”

Helpful Report

Posted 1 year ago

“Flowers left in an alley at wrong address! Customer services replaced and apologised - but they weren’t delivered to the recipient as a surprise as I had to ask her if they’d come. I know this was Royal Mail but B&W perhaps need to reconsider who they use for delivery. A friend had a similar experience with flowers arriving - dead - over 48 hours late. This is poor. B&W used to be my go to company but not any more.”

Helpful Report

Posted 1 year ago

“It took too long to deliver, the stocks were not looking too good, so my friend told me - I was a bit disappointed as this was a thank you present.”

Helpful Report

Posted 1 year ago

Hello Katie - thank you for your review. I'm ever so sorry to hear that the blooms took longer to arrive than expected. Gifts sent via Royal Mail can occasionally take an extra working day to arrive, though we're so sorry for any disappointment that may have been caused here. So we're able to take a further look into this, we have gone ahead and popped you an email so we can help put things right. Hope to hear from you soon, Grace at Bloom & Wild

Posted 1 year ago

“I ordered a hand tied bocquet for a work colleague who was recovering from an operation. The ordering process was straightforward, however the delivery was very disappointing. I received an email at 13:23 telling me in jubilant tones , “Nina had received her flowers”. Excellent, I thought, but no! I had to email Nina about another matter the next day and asked her if she had received the flowers. She emailed back to tell me she’d just found them at the other side of her gate but no card had been left so she didn’t know they were there. I doubt the delivery driver had even knocked on her door. Fortunately she said they were still in good shape and beautiful. It’s such a pity that your delivery company lets you down in this way.”

Helpful Report

Posted 1 year ago

Hi Christine, thank you so much for taking the time to leave a review today. I'm so sorry to hear of the disappointment caused by the delivery of Nina's blooms. We do give our delivery partners permission to leave the deliveries in a safe place if they are not physically able to post them, but we'd absolutely expect them to do so sensibly to ensure they are hidden and secure. We'll certainly pass on the feedback to our operations team. I'm pleased to hear that the blooms still arrived looking beautiful, but apologise for any inconvenience caused by how the blooms were left. We absolutely want to help put things right so I've sent an email to the address linked with your Bloom & Wild account. Please accept my sincerest apologies, and we hope to hear from you soon. All the best, Kelly

Posted 1 year ago

“My recent experience was very disappointing as the delivery to Mrs Lindsay arrived in a bashed carton with broken stems and wilted blooms. This delivery was to cheer up my friend instead it just upset and disappointed her.”

Helpful Report

Posted 1 year ago

Hello Anne, Thank you for taking the time to leave a review about your recent experience with us, although I am so sorry to hear how disappointing this must have been for your and your friend. We would absolutely love to put this right, so please send us an email at support@bloomandwild.com, quoting number 4122908, so we can best help. Our sincere apologies once again for this experience. Kind regards, Florie at Bloom & Wild 🌿

Posted 1 year ago

“Flowers looked lovely, prices reasonable, sister in law is happy. The ordering process was poor. The text box to fill in delivery detail instructions was too small and when I tried to delete my text to fit in, I was sent back to the start of the whole process and I had to reinput all my details. I was ordering from Ireland for delivery in UK. Sent me back to the start again with different prices when I put the delivery address in, despite me having selected UK from the start. Again, lost the info I had put in. Also the basket seems empty even after you select a product. That seemed odd. I’m glad I persevered but it really frustrated me.”

Helpful Report

Posted 1 year ago

Hello Alice, Thank you for your review, though I am so sorry to hear of the issues you have faced when placing your order. This is certainly not the ordering experience that we would expect, please accept our sincerest apologies. We will of course take a further look into this with our Technical Team, so we have popped you an email in the meantime. All the best, Grace at Bloom & Wild

Posted 1 year ago

“I was delighted with the price of the flowers I ordered but unfortunately they did not arrive on the day they were supposed to, meaning they didn’t arrive on my friends birthday as planned. I had a discount on the flowers when ordering but wouldn’t have been happy if I’d paid full price as the flowers didn’t look as good as they did on the website”

Helpful Report

Posted 1 year ago

Hello there, We're so sorry to hear about your recent disappointing experience with us - this is never what we wanted! Could you please send us some pictures of the flowers at support@bloomandwild.com, quoting number 4121017, now they've had a trim and a chance to rehydrate? They usually need 24 to 48 hours to revive and perk up 🤞 Kind regards, Florie at Bloom & Wild

Posted 1 year ago

“Lovely flowers but not the same quantity as in website photo Photo comparison as below. Also noticed my discount code wasn’t taken into account so was charged full price .”

Helpful Report

Posted 1 year ago

Hello Bev, Thank you for taking the time to share a picture of your blooms, although I am so sorry for any disappointment caused. I can see your bouquet is still mostly in buds, which can make it look smaller that the website picture at first. Rest assured that once all the buds will have bloomed, the bouquet will look much more similar to our website picture. The shape of the vase is also playing an important part in how the bouquet looks. Regarding your discount code, I'm so sorry it was not saved when you checked out. We would be happy to apply it retrospectively, so please don't hesitate to send us your order number and discount code at hello@bloomandwild.com, and we will do that for you. Kind regards, Florie at Bloom & Wild

Posted 1 year ago

Bloom & Wild is rated 4.9 based on 86,105 reviews

Frequently Asked Questions

What are Bloom & Wild flowers like?

Customers rave about the quality of Bloom & Wild flowers.

What is Bloom & Wild delivery like?

Delivery is normally with 3 days, the box is designed so it fits through your letterbox.