Bloom & Wild Reviews

Name: Bloom & Wild
Address: Bloom & Wild, Unit V203, 1 - 45 Durham Street, London
Rating: 4.85

4.9 Rating 82,016 Reviews

97 %

of reviewers recommend Bloom & Wild

Company Reviews

Metrics

Info

4.9

Based on 82,016 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Bloom & Wild Review Amazing flowers from Bloom & Wild

About Bloom & Wild:

Hi, we’re Bloom & Wild. We don’t just send flowers. We help you care wildly.

As the UK’s most-loved online florist, caring wildly is at the heart of our business. And it’s in the soul of our people. Caring wildly is celebrating the little things we all do for each other every day. Not just on the big occasions. It’s being there for the highs. Stepping up for the lows. Or finding silly ways to make someone smile. After all, unexpected flowers really are the best kind.

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Bloom & Wild 5 star review on 25th April 2024

4971

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived on time on the right day. 24th Jan 24. Plant looked reasonable. Now looking rather sad and it's only been 8 days. Will Not use again”

Helpful Report

Posted 2 months ago

Hello there, We're so sorry to hear the plant is not looking so great after 8 days only. Please don't hesitate to send us some pictures at support@bloomandwild.com, quoting number 4037787, so we can best help you. Kind regards, Florie at Bloom & Wild

Posted 2 months ago

“Having been given a £50 voucher as a Christmas present , I was delighted. I choose two different bunches to be sent and also money off as a first time customer. This proved extremely difficult to do on the computer, so I rang customer services. The lady there also had problems, I was on the phone 30 minutes as she tried and tried again to sort it out. Realising this was not working she said she would ring me back, which she did. Very frustrating for what was supposed to be a simple procedure. However, the flowers are nice.”

Helpful Report

Posted 3 months ago

Hi there Joyce - thank you so much for leaving us a review. I am so sorry that you had such a frustrating time with our service! I have emailed you directly in an effort to fully rectify this for you! I look forward to hearing from you, warmest regards, David at Bloom & Wild

Posted 3 months ago

“Order has never arrived. Very disappointed because it was for a special birthday. However customer service team & later chat bot helpful. However I’m still considering whether I will order again from you. Thank you”

Helpful Report

Posted 3 months ago

Hi there Janet - thank you so much for leaving us a review. I am so sorry that your flowers never arrived. I have emailed you directly in an effort to fully rectify this for you! I look forward to hearing from you, warmest regards, David at Bloom & Wild

Posted 3 months ago

“Disappointed with delivery as I ordered on 29th December for next day delivery and they didn't arrive until 3rd January. Flowers were good.”

Helpful Report

Posted 3 months ago

Hi there - thank you so much for leaving us a review. I am so sorry that your flowers were so late. I have emailed you directly in an effort to fully rectify this for you! I look forward to hearing from you, warmest regards, David at Bloom & Wild

Posted 3 months ago

“I have made a number of orders in the past but it was very difficult recently to communicate with Bloom & Wild when I had an issue with an order. Generally the letterbox flowers are lovely. But I do not rate the small bright bouquets, at £19, they are not worth the cost charged.”

Helpful Report

Posted 3 months ago

Good morning, thank you for your review. I am so sorry to hear that you have had some trouble with getting in touch with us regarding your order, this is certainly not the service that we aim to provide. In regards to the Small Bright Blooms, I have gone ahead and popped you an email so we're able to pass your feedback along to our Flower Studio. We absolutely want to help so hope to hear from you soon, Grace at Bloom & Wild.

Posted 3 months ago

“I bought an expensive bunch of flowers for my mum for Christmas and as a thank you. Unfortunately when they arrived the box was damaged and open and some of the flowers were also damaged which had to be thrown away. My mum didn’t think to take pictures of the way they arrived so I couldn’t complain but as you have asked me for a review I thought I should mention it. Apart from the above what was left were beautiful”

Helpful Report

Posted 3 months ago

Hi Justine, thank you for taking the time to leave your review though I am ever so sorry to hear the way the blooms arrived. We'd never expect for the box to be opened or damaged and I'm really sorry this had an impact on the stems too, especially as you mentioned you'd sent them as a thank-you to your mum for Christmas! If you ever have a problem, we'd certainly rather be made aware so we can put things right as soon as possible - please do still get in touch at support@bloomandwild.com with reference 4005354 and the delivery postcode - we'd love to make things right! All our best💐

Posted 3 months ago

“Ordered wasn’t delivered on date it was 2 days later and flowers weren’t as fresh bit disappointed as it was a Christmas gift. Some of the flowers were dried up. The Royal Mail not good for delivery they obviously would know it was flowers”

Helpful Report

Posted 3 months ago

Hi Susan, I'm ever so sorry to hear about your delivery experience here and that the blooms were affected by this - this is not at all what we'd want or expect, especially with the blooms being a Christmas gift. We've popped you over an email as we'd love to put things right here. Look forward to hearing back from you 🌺

Posted 3 months ago

“The flowers were delivered on the day but as the recipient lives in a block of flats and she was at work, the delivery man took them back for delivery the next day! No card was left, the next day I rang her and she informed me she hadn't received any flowers, she left work at 14.00 but no flowers had yet been delivered. I rang her again that evening as she hadn't received the flowers, she checked the foyer and they had been left for anyone to take! no card was put through her door and her flat was had not been buzzed! I think you should look at how your flowers are being delivered? My friend was pleased with her flowers but they were a little droopy!!”

Helpful Report

Posted 3 months ago

Morning Marion, Thank you for taking the time to leave your review. I'm ever so sorry to hear about both yours and your recipient's delivery experience here and the time it took for yout thoughtful gesture to reach her. it's definitely not what we'd expect. We'd love to put things right for you both and have popped you over an email. Hope to hear back from you soon 💐

Posted 3 months ago

“One order arrived on time one dodnt”

Helpful Report

Posted 4 months ago

Hi Karen, thank you for taking the time to leave your review. I am ever so sorry to hear one of your gift's arrived when expected but the other didn't, I can see it was sent on time but sadly held up with royal mail. I can see we are waiting on a response from you as we'd love to put thing's right - I'll pop you another email over now incase our reply didn't reach you! All out best 💐

Posted 4 months ago

“Hi I found the ordering and delivery process great, however the bouquet my auntie received was a little disappointing and didn’t contain many blooms. The quality of the product was not quite there for me this time.”

Helpful Report

Posted 4 months ago

Good morning Fionnuala, thank you for your review. I am ever so sorry to hear of the disappointment caused by both the quality and the quantity of blooms that were so thoughtfully selected for your Auntie. I have gone ahead and popped you an email as we would love the opportunity to take a further look into this and make things right. Hope to hear from you soon, Grace at Bloom & Wild.

Posted 4 months ago

“Delivery driver did not post through the letterbox flowers through the letterbox. Flowers did reach the recipient for days after delivery as the neighbours took them in. They are now dying.”

Helpful Report

Posted 4 months ago

Hi Sarah, We are so sorry to hear that our flowers were not delivered properly and were only found a few days later. This has of course affected their freshness and longevity. If not done already, could you please send us an email at support@bloomandwild.com, quoting number 3983622, and we will be delighted to put this right for you. Kind regards, Florie at Bloom & Wild

Posted 4 months ago

“I am sure they were beautiful when they left you, but when they reached the recipient they were wilted and battered. Fortunately, the recipient has a good sense of humour and knows it is the thought that counts. Such a shame.”

Helpful Report

Posted 4 months ago

Dear Laura, We're so sorry to hear about this. If the flowers have not revived within 24 to 48 hours (they can look a bit droopy and sleepy when they first arrive) please could you send us some pictures at support@bloomandwild.com, and we'll of course be happy to help. Best wished, Florie at Bloom & Wild

Posted 4 months ago

“I sent a bouquet to my sisters and they do not look like they do on the website. .”

Helpful Report

Posted 4 months ago

Dear Helen, Thank you for taking the time to share your recent experience with us, although I am so sorry to hear your disappointment. I can see that most of the stems are still in buds and would benefit from a good trim, to prevent the stems from hanging too much and helping them to rehydrate quicker. If the bouquet is still disappointing in 24 hours, please don't hesitate to send us more pictures at support@bloomandwild.com, quoting number 3965706, so we can look into this for you. Kind regards, Florie at Bloom & Wild

Posted 4 months ago

“The flowers were okay but would have been good if Royal Mail didn’t muck up the delivery.”

Helpful Report

Posted 4 months ago

Good afternoon - thank you for taking the time to leave your review. I am so sorry to hear that the delivery of the blooms did not quite go to plan, please accept my sincerest apologies for the disappointment that may have been caused here. We absolutely want to help and take a look into this so I have gone ahead and popped you an email. Hope to hear from you soon, Grace at Bloom & Wild

Posted 4 months ago

“Felt disappointed that my 2nd order only for a special thank you arrived a day late despite ordering well in advance, & arrived in a sorry state when I wanted to create an immediate good impression. The idea of putting them in water & hoping they eventually perk up somehow misses the point!”

Helpful Report

Posted 4 months ago

Good afternoon, thank you for taking the time to leave your review. I am so sorry to hear that the bouquet didn't arrive on the selected delivery date and the blooms didn't quite look as expected on arrival. We send all of our flowers out in bud to ensure they're fresh, and allows the recipient the chance to watch the bouquet bloom beautifully over the duration of a week. Upon arrival, the stems will just require a trim and 24 hours in a vase of water to perk up and rehydrate from their journey. I can see that my colleague has popped you an email across yesterday afternoon. Of course if there is anything else that we can assist with, please do let us know as we'd be delighted to advise further. All the best, Grace at Bloom & Wild.

Posted 4 months ago

“The top of the range bouquet sent to a friend in bereavement did not look like the picture of the ones i ordered. They were not available for 3 days and then a day later than suggested for delivery.”

Helpful Report

Posted 4 months ago

Hi there Carol - thank you so much for leaving us a review. I am so sorry for the disappointment caused here. I wanted to let you know that I've emailed you directly in order to try to fully rectify this for you. I look forward to hearing from you, warmest regards, David at Bloom & Wild

Posted 4 months ago

“Unfortunately my order which was a 90th Birthday gift was not delivered on the day requested but the day after. I was advised it would be delivered on the correct day only to be advised on that day that it had gone to the wrong sorting office and wouldn't be delivered until the day after. I didn't pay for guaranteed delivery as I thought at this time of year it wouldn't be a problem. This will not stop me from using you again, it was just very disappointing.”

Helpful Report

Posted 4 months ago

Hi there Janet - thank you so much for leaving us a review! I am so sorry for the disappointment caused here - I wanted to let you know I've emailed you directly in an effort to rectify this for you. I look forward to hearing from you, warmest regards, David at Bloom & Wild

Posted 4 months ago

“I sent it as a birthday surprise for a friend. Although I had an email to say they were going to be delivered on the day I requested they did not arrive until 3 days later. So not happy with the delivery. I have been told that the flowers were lovely though”

Helpful Report

Posted 5 months ago

Hello Jill, We are so sorry to hear about this unusual delay. I have gone ahead and added a £10 credit note to your Bloom & Wild account to apologise for this experience. I am glad to hear the flowers were still greatly enjoyed. Kind regards, Florie at Bloom & Wild

Posted 5 months ago

“I have used your company a number of times in the past however on this occasion I was badly let down. A £38 bouquet for a very good friend arrived looking like they had been in a bin for days. I was disappointed as was my friend who was also embarrassed to let me know. I have received a credit on my account so I hope things improve next time.”

Helpful Report

Posted 5 months ago

Hi Viv, We are so sorry once again about this poor experience and we really hope you'll be able to put your credit note towards something you love for yourself or a loved one. Kind regards, Florie at Bloom & Wild

Posted 5 months ago

“Ordered on Wednesday 4pm and received 2 days later. Flowers okay but not great, I know they said they would revive after water but still not as nice as previous orders or other retailers.”

Helpful Report

Posted 5 months ago

Hi there Leliah, Thank you for taking the time to leave your review. I'm so sorry to hear your blooms arrived later than expected and were not the quality you'd usually expect from us. Our blooms can occasionally be up to a day late with our free delivery as I can see they were here however we'd not expect the quality to be compromised by this or for the blooms to bring any less delight once they've revived. I've popped you over an email so we can make this right for you. All our best, Lai🌻

Posted 5 months ago

Bloom & Wild is rated 4.9 based on 82,016 reviews

Frequently Asked Questions

What are Bloom & Wild flowers like?

Customers rave about the quality of Bloom & Wild flowers.

What is Bloom & Wild delivery like?

Delivery is normally with 3 days, the box is designed so it fits through your letterbox.