Bloom & Wild Reviews

Name: Bloom & Wild
Address: Bloom & Wild, Unit V203, 1 - 45 Durham Street, Bloom & Wild, Unit V203, 1 - 45 Durham Street, London Borough of Lambeth
Rating: 4.85

4.9 Rating 86,105 Reviews

97 %

of reviewers recommend Bloom & Wild

Company Reviews

Metrics

Info

4.9

Based on 86,105 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Bloom & Wild Review Amazing flowers from Bloom & Wild

About Bloom & Wild:

Hi, we’re Bloom & Wild. We don’t just send flowers. We help you care wildly.

As the UK’s most-loved online florist, caring wildly is at the heart of our business. And it’s in the soul of our people. Caring wildly is celebrating the little things we all do for each other every day. Not just on the big occasions. It’s being there for the highs. Stepping up for the lows. Or finding silly ways to make someone smile. After all, unexpected flowers really are the best kind.

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Bloom & Wild 5 star review on 12th June 2025

5189

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly these flowers were three days late for delivery, when they did arrive they desperately required watering, according to person who recieved them, Flowers themselves were beautiful, but poor delivery”

Helpful Report

Posted 5 months ago

Hi Jackie, We really appreciate you taking the time to leave us this review, I hope you are well. I'm sad to hear that the flowers you so kindly ordered for your recipient arrived so late, and were looking a bit dry on arrival as a result. This is certainly not the experience we would ever want or strive for, although I hope that, after a trim and some time in water to rehydrate, the blooms are now looking and blooming beautifully. If this has not been the case, or you wished to discuss this further, Please don't hesitate to reach out to us at hello@bloomandwild.com with your order number so that we can help.    Best wishes, Courteney at Bloom & Wild

Posted 5 months ago

“Great product sadly let down by quality on this occasion. I ordered a letterbox bouquet for my parents but clearly it must have been pre-prepared some time in advance as one of the flower stalks was mouldy. Other than that arrived on time when promised but you expect better for the price paid.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for taking the time to leave us your review, I hope you had a lovely Christmas. I'm ever so sorry to hear that the blooms you so kindly ordered for your parents arrived with a mouldy stem, this is not what we would expect or want! Please don't hesitate to reach out to us at hello@bloomandwild.com with your order number, and if possible - a photo, so that we can report this back to our Flower Studio for quality assurance, and help to put this right for you! Best wishes, Courteney at Bloom & Wild

Posted 5 months ago

“Used bloom and wild on many occasions the service was good arrived on the day they said but unfortunately on this occasion the roses weren’t there best”

Helpful Report

Posted 5 months ago

Hi there, We're so sorry to hear your roses arrived looking disappointing this time around. Please don't hesitate to send us pictures if possible at hello@bloomandwild.com so we can put this right for you. Kind regards, Florie at Bloom & Wild

Posted 5 months ago

“I'm giving 3 stars due to lack of instructions being followed. I emailed and explained that where I live, delivery is mostly difficult, and I specifically stated NOT to hand over my parcel to anyone but me, and also provided my phone number so the driver could ensure they got the correct house. Instead, I got no calls, no knocks, just "parcel delivered" with a picture of someone else's house. Do we see the problem? As far as the product goes, you stumbled onto a winner, as there's only one other company that sells mini trees, that I have seen - everyone else pedals flowers. The quality and idea behind tiny trees is a good one, but you failed as far as delivery goes, and this goes a LONG WAY with me. Sort out delivery folks. Whomever you're using is dotting your eye for you.”

Helpful Report

Posted 5 months ago

Hi Melissa, We really appreciate you taking the time to leave us this review; I hope you are well! I'm truly sorry that, despite your best efforts to help ensure a safe delivery (considering the difficulties you have with them in your circumstances), the courier did not appropriately contact you and ensure a safe delivery to yourself. I have just had a look into this and can see your details were passed along as requested. I can only apologise on behalf of the courier that handled this delivery and assure you that this will be fed back to our Operations team who work closely with our delivery partners to cut out instances like this. I hope that the tree, once received, is thoroughly enjoyed this Christmas! (and beyond - it can be replanted!) Again, we really appreciate your thoughtful feedback here and I hope that we can make the improvements necessary to ensure this experience is not repeated. Please don't hesitate to reach out to us at support@bloomandwild.com if you would like to discuss this any further. Kind regards, Courteney at Bloom & Wild

Posted 5 months ago

“Website, delivery, updates - all good. I bought the jingle bells Xmas tree. The decorations are pretty and it looks cute with tge lights. But the tree itself is much smaller than the picture on website. I'm am currently unable to publish a picture as this site gives an error message.”

Helpful Report

Posted 5 months ago

Good morning Rosemary, I hope you're well and having a lovely day. Thank you for taking the time to get in touch. I'm so sorry to hear that your Tiny Tree has arrived much smaller than you were expecting. The letterbox Tiny Trees stand at approximately 44cm in height, including the height of the pop-up pot once they're assembled. Please do get in touch by emailing hello@bloomandwild.com along with your Order Number should there be a signiificant difference and we can take a look in this for you. Warm regards, Bloom & Wild

Posted 5 months ago

“Unfortunately although the flowers ultimately reached my daughter in time, they were not delivered to the correct address but were left in a neighbours cupboard (despite very clear signage which should have prevented this). She had to spend time asking neighbours if they had received them etc. - inconvenient and spoilt the surprise.”

Helpful Report

Posted 5 months ago

Good morning Andrew, I hope you're well and having a lovely day. Thank you for taking the time to leave your review. I'm so sorry to hear that your daughter's blooms were not left sensibly, especially as they were sent as a thoughtful birthday gift. This may only happen if the courier couldn't gain access to the building and there wasn't an alternative 'safe' place for them to be hidden. Once in the hands of the post person we unfortunately cannot directly influence how the delivery will be made and have to entrust the delivery drivers will follow the on-box instructions and deliver safely, reliably and professionally. If a box cannot be posted or hand delivered, a missed delivery card should be left to notify the recipient of where they are. (Ordinarily we would rather a box be left safely than have them taken back to a depot and risk the gift arriving late) I want to reassure you that all of this feedback will be passed along to our Operations team, who have an open dialogue with all of our delivery partners as we want to address any instances where a delivery is not made up to our standards. I'm very sorry again, and can only apologise on behalf of the delivery person who handled this. We do hope despite this happening the blooms were in perfect condition and the gift could be thoroughly enjoyed! Warm regards, Bloom & Wild

Posted 5 months ago

“I purchased a mini Xmas tree to brighten up my daughter’s room after a tough week of being a teen . I bought the mince pies as an afterthought at checkout when they flashed up . I wish I had read the details better - £ 9 for 4 mini mince pies ! Tree is lovely - however the cost the mince pies put a real dampener on my experience.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. I do apologise that you were surprised by the price of the Liberty Luxury Mince Pies. It's never our intention to mislead or misinform so thank you for making us aware that this was not made clear enough. I really hope that your daughter was delighted with your kind gift, and is able to enjoy her Tiny Tree to the fullest this Christmas! Best wishes, Bloom & Wild

Posted 6 months ago

“Arrived a day later than expected. Some of the flowers (stems of Stock) were dead and couldn't be resurrected and some of the leaves on the eucalyptus were brown and dead in the box. The roses, carnations and berries were lovely and perked up once they'd had a few hours in water, but overall disappointed with the order (The Nico).”

Helpful Report

Posted 6 months ago

Hi Ceri, Thank you for taking the time to leave us this review, it is really appreciated. I'm ever so sorry to hear that the quality of some of your stems did not meet expectations. We have been in touch by e-mail, so I hope that we can help put this right for you soon. Best, Bloom & Wild

Posted 6 months ago

“Bought for my mother’s 98th birthday. I never actually saw them but unfortunately my mother and sister said they did take a day to open, there was more green foliage than flowers which only lasted 3 days. So pretty disappointed.”

Helpful Report

Posted 6 months ago

Hi Helen, Thank you for your review, I hope you are well and that your mum had a lovely birthday. I'm ever so sorry to hear that the flowers you so kindly sent for this special birthday did not meet expectations, and I can only apologise for the disappointment this has caused for you, your mum, and your sister. Our flowers are guaranteed for 7 days, so it is concerning to hear that they did not last even half the time we would expect. Please don't hesitate to reach out to us at support@bloomandwild.com with your order details, and some photos of the blooms if possible, so that we can help put this right! Best wishes, Bloom & Wild

Posted 6 months ago

“I ordered the flowers for next day delivery, to arrive on my daughter-in-law's birthday. They were not delivered on the day but a day too late. I was notified that the flowers had not been delivered on time. I do not know in what condition they arrived - she wasn't going to say "thanks for the lousy flowers" was she?”

Helpful Report

Posted 6 months ago

Hello Patricia, I hope you're well. Thank you for leaving your review. I’m so sorry to hear that your daughter-in-laws blooms did not arrive on the expected date, especially as they had been sent as a thoughtful birthday gift. We do understand the importance of your deliveries arriving on time, and offer a choice of delivery options when ordering. Unfortunately the free delivery service, which was selected for this order, is not guaranteed to arrive on the selected day and can occasionally take an extra working day in transit. I am so sorry if this information was missed during the ordering process and on the confirmation emails, and can only apologise for any disappointment caused. The flowers themselves should have been safe and protected in their packaging while in transit and only needed a trim and a drink on arrival as usual to rehydrate after their journey. However, if they were not looking as expected after they had 24 hours in the vase, please let us know and we’d be happy to send a replacement. I will folllow up with an email directly with you to check on how the blooms were and look forward to speaking with you then! Warmest regards, Gemma

Posted 6 months ago

“I don't like leaving poor reviews but the flowers received were not great. I picked the lovely "leftover" bouquet to send to a friend as thought it was a great concept and I liked the idea of it being unique. Bare in mind it's only a pound or two cheaper than a lot of the bouquets they offer. What arrived was basically just foliage and thistles. Which was rather embarrassing when sending to a friend recovering from surgery. At first I thought perhaps it was just a more natural looking bunch but after checking with other friends and colleagues they have agreed it's poor quality. I did email to see if this was normal for bloom and wild and they have confirmed it is normal. I'm glad I had a first order discount and at least we've all had a laugh about it but I would not order again. 3 stars as I know others who have had lovely bunches but can only go on my experience”

Helpful Report

Posted 6 months ago

Hi Helen, I hope you're well and having a lovely day. Thank you for taking the time to leave your review. I'm really sorry to hear that the Lovely Leftovers Bouquet has proved disappointing, especially as the blooms were sent as a thoughtful get well gesture! We hope your friend is recovering well! As mentioned each design is unique and the varieties and colours of each stem will vary from the website example every week, so we do apologise that this perhaps hasn't matched your expectation in this particular selection. We want all of our customers to be left feeling delighted by their blooms regardless of the style, so we would love to try and turn you experience around so that both you and the recipient are left feeling satisfied. I have sent you an email directly to resolve this and look forward to speaking with you soon! Warmest regards, Gemma at Bloom & Wild

Posted 6 months ago

“Excellent service easy to order and lovely selection.Flowers arrived promptly and are beautiful recipient delighted.”

Helpful Report

Posted 6 months ago

Good afternoon Patricia, We hope you're well and having a lovely day. Thank you so much for taking the time to leave your review, we're thrilled to hear you had such a positive ordering experience and your recipient was delighted the the blooms! Please just let us know how we can make your next Bloom & Wild experience 5 stars! If you have any further feedback that you'd like us to respond to, please feel free to email us on support@bloomandwild.com Best wishes, Gemma at Bloom & Wild

Posted 6 months ago

“Great price however the delivery was not made until Monday,(supposed to be on Saturday) the recipient said that she thought they would need a good drink to bring them back to life. I have not wanted to keep asking her what they are like because they were a gift. Let's hope they recover.”

Helpful Report

Posted 6 months ago

Good afternoon Leyla I hope you're well and having a lovely day. Thank you for taking the time to leave your review. I'm so sorry to hear that there's been such a delay to this delivery which was originally supposed to arrive on Saturday. The free delivery service is not guaranteed for the date, and deliveries sent via this method can occasionally take one extra day in transit, but we would have expected your gift to have arrived before the Monday. We'd love to take a look into this for you and ensure that everything was ok with your recipients bouquet so I have sent you an email directly to resolve this. Best wishes, Gemma at Bloom & Wild

Posted 6 months ago

“Late on delivery but beautiful flowers”

Helpful Report

Posted 6 months ago

Hi Chloe, Thank you for taking the time to leave us a review. I'm happy to hear that you were pleased with the flowers, though I must apologise for the disappointment caused by the late delivery. Our free delivery service with Royal Mail can't be 100% guaranteed for the delivery date, and a small number of these arrive on the second day - I'm so sorry if this was not made clear enough when placing your order. I do hope that your lovely sentiment was not lost despite this delay! Best wishes, Bloom & Wild

Posted 6 months ago

“It’s a lovely item, beautiful in fact, however I ordered for a Sunday delivery, but it turned up 2 days later than expected.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for taking the time to leave us a review, I'm pleased to hear that you were happy with the tree! However, I do apologise that the delivery was delayed. Our free delivery service can take an extra day in some cases, but this delay is past what we would expect. I assure you that this will be flagged with our Operations team who work closely with Royal Mail on this. I do hope that the tree could still be enjoyed, and that your lovely sentiment was not affected by the delay! Best wishes, Courteney at Bloom & Wild

Posted 6 months ago

“It was delivered a day late so Missed the birthday ! Product was good I believe and it was appreciated but having specifically requested the date and had confirmation it would be delivered on that date a bit disappointed”

Helpful Report

Posted 6 months ago

Hello, We really appreciate you taking the time to leave us a review. I'm sad to hear that your order arrived late and therefore missed the birthday you so thoughtfully ordered this gift for. I assure you that the experience you have had with this delivery is not what we expect or strive for, and that this will be fed back to our Operations team. I hope that your lovely sentiment was not lost despite this delay. Please don't hesitate to reach out to us at support@bloomandwild.com if you would like to discuss this further. Best wishes, Courteney at Bloom & Wild

Posted 6 months ago

“Choose a card , and the wrong card was sent. A birthday card was sent and the flowers were for a bereavement .”

Helpful Report

Posted 6 months ago

Hi there, Thank you for taking the time to leave us a review - I'm very sorry to hear that your flowers were delivered with an inappropriate card. I have been in touch via email to help make this right. Best wishes, Courteney at Bloom & Wild

Posted 6 months ago

“Ordering was very easy. Great choice of flowers. Unfortunately there were delivery problems. Hence only 3 stars”

Helpful Report

Posted 6 months ago

Good morning Pauline, thank you for your review. I am so sorry to see that the thoughtfully selected blooms were initially returned to the Delivery Office. I completely understand the disappointment that may have been caused, especially as you selected a bouquet from our letterbox range. I can see that this has since been resolved and a replacement bouquet was arranged, which I do hope was safely received! Of course if there is anything further that we can assist with, please don't hesitate to pop us an email across on hello@bloomandwild.com. Warm wishes, Grace at Bloom & Wild.

Posted 6 months ago

“The flowers looked nice but the courier did not let the recipient know that the box had been left in the garden so the box had been lying for over 24 hours and was soaking wet.”

Helpful Report

Posted 7 months ago

Hi there, thank you for taking the time to leave us a review. I'm so sorry to hear that your delivery wasn't posted or left appropriately - that's definitely not what we want! I will of course pass this on to our delivery partners to make them aware of this. I'm so pleased to hear that the blooms still looked lovely, that being said, please do let us know if this has impacted the quality by popping us an email to hello@bloomandwild.com with your order number or delivery postcode and details of the problem. We’d be happy to send a replacement if this is the case, along with any added delivery instructions to aid a smooth delivery next time! All the best, Kelly 💐

Posted 7 months ago

“Flowers delivered a day later than I had ordered them for. Sympathy flowers received and loved but would have liked them delivered the day I paid for.”

Helpful Report

Posted 7 months ago

Good morning! Thank you so much for taking the time to leave a review, however, I'm so sorry to hear that you did not have a great experience with our delivery service. Please accept my sincerest apologies for the delay in your order. I completely understand that the blooms were part of a thoughtful gift and how frustrating this can be. If possible could you pop an email to support@bloomandwild.com with your order number and delivery postcode so I can look further into why this delivery was delayed? We'd like to help put this right for you. Hope to hear from you soon! All the best, Cris.

Posted 7 months ago

Bloom & Wild is rated 4.9 based on 86,105 reviews

Frequently Asked Questions

What are Bloom & Wild flowers like?

Customers rave about the quality of Bloom & Wild flowers.

What is Bloom & Wild delivery like?

Delivery is normally with 3 days, the box is designed so it fits through your letterbox.