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Bloom & Wild Reviews

4.9 Rating 82,103 Reviews

97 %

of reviewers recommend Bloom & Wild

Company Reviews

4.9

Based on 82,103 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Bloom & Wild Review Amazing flowers from Bloom & Wild

About Bloom & Wild:

Hi, we’re Bloom & Wild. We don’t just send flowers. We help you care wildly.

As the UK’s most-loved online florist, caring wildly is at the heart of our business. And it’s in the soul of our people. Caring wildly is celebrating the little things we all do for each other every day. Not just on the big occasions. It’s being there for the highs. Stepping up for the lows. Or finding silly ways to make someone smile. After all, unexpected flowers really are the best kind.

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Bloom & Wild 5 star review on 4th May 2024

Bloom & Wild 5 star review on 2nd May 2024

Bloom & Wild 5 star review on 2nd May 2024

Bloom & Wild 5 star review on 2nd May 2024

Bloom & Wild 5 star review on 2nd May 2024

Bloom & Wild 5 star review on 30th April 2024

Bloom & Wild 5 star review on 30th April 2024

4981

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I specifically needed those flowers to arrive on the Monday and they didn’t arrive until Wednesday night, no refund offered even though I needed them for the Monday. Not happy with the service at all and wouldn’t use again.”

Posted 5 months ago

Hi There, Thank you for taking the time to leave your review. I'm really sorry to hear about your delivery experience and that your blooms did not arrive when expected especially as you needed for them to arrive on a particular date. Out free delivery can be a day late, however, I can see this has exceeded the time it should've - I'm ever so sorry about this! I'd also like to apologise also that this has not yet been resolved for you and you've been left feeling unhappy - that's not what we want! Please could you get in touch with us at support@bloomandwild.com with reference number #3956281 - we'd love to make sure we've done everything we can to put this right for you. All our best, Lai 🌼

Posted 5 months ago

“Terrible service Beautiful pink vase arrived cracked asked for a replacement several times with no reply. Result was flowers that were dead as water had leaked from the vase”

Posted 5 months ago

Hello Patricia, We are so sorry about this issue with your vase and the fact that we were no longer able to send a replacement one, as it was a limited edition. I can confirm a refund as been issued to apologise for this disappointing experience. Kind regards, Florie at Bloom & Wild

Posted 5 months ago

“Very upset with quality and quantity of bouquet for £50 Five roses and a few Alstromerias, delivery on time. but appreciated a refund Thank you”

Posted 5 months ago

Hi Joy, I am so sorry the blooms you so kindly sent did not feel like good value for money or bring delight as we'd hoped! I can see we are in touch - thank you for taking the time to leave your review. All our best, Lai🌻

Posted 5 months ago

“I was gifted a rose to plsnt i. The bag and i followed the instructions a d the plant died within 2 days. Very disappointed”

Posted 5 months ago

Hi Mandy,Thank you for taking the time to leave your review though I am ever so sorry to see how your rose plant is looking, especially as you mentioned it was a gift! Thank you for taking the time to follow the instructions and care for the plant. If you wouldn't mind getting in touch, we'd love to put things right for you - please do pop us an email over to support@bloomandwild.com with reference #3943735 and your delivery postcode. We look forward to hearing from you, Lai 🌻

Posted 5 months ago

“Standards have dropped significantly. Bloom & Wild used to be great but have let their standards and quality control go a lot over the last couple of years. Used to recommend to everyone but not would never.”

Posted 5 months ago

Good afternoon Jamie - thank you for taking the time to leave your review. I am so sorry to hear that you feel our quality standards have dropped. We want nothing but the very best experience for our customers, from ordering to receiving the blooms, therefore I am so sorry to hear this. I can see that my colleague popped you an email yesterday as we would love the opportunity to put things right. Hope to hear from you soon, Grace at Bloom & Wild.

Posted 5 months ago

“I chose this firm cos of dpd delivery. On the morning of the booked delivery I was told they had no record of my order. An hour and a half later I received an email organising delivery”

Posted 6 months ago

Hello Sa, thank you for taking the time to leave your review. I am so sorry to hear that you didn't receive confirmation of your order right away, I completely understand the concern that may have been caused here - please accept my sincerest apologies. I can see that my colleague has popped you an email in regards to this. If there is anything further that we can assist with, please don't hesitate to pop us an email to support@bloomandwild.com Best wishes, Grace at Bloom & Wild

Posted 6 months ago

“I ordered two thank you bouquets to be delivered 25 October. One received the bouquet and card and thanked everyone for the bouquet. Discovered 29 October, 2nd bouquet still hasn’t been delivered. Hugely disappointed and annoyed our thank you is now an apology.”

Posted 6 months ago

Hi Jenifer, We're so sorry to hear about this delivery delay. Please don't hesitate to let our Customer Delight Team as soon as you notice the delivery is not going quite right, so we can help you best. I have now gone ahead and organised for a fresh delivery to be delivered on Wednesday, but don't hesitate to get back to us at support@bloomandwild.com, quoting number 3930948, if we can help with anything else at all. Kind regards, Florie at Bloom & Wild

Posted 6 months ago

“My order to Germany which was for a very special occasion NEVER arrived. It was due today and I just find out in chat that DPD didn’t make the delivery within the allocation time slot given and the next available date would be 17th . They totally let me down. I spend so much time on choosing the right company and base on good reviews I chose Bloom and wild and they absolutely disappointed me.”

Posted 6 months ago

Hello Rama, Once again we are so sorry to hear our delivery service in Germany has failed to deliver on time and missed the special occasion - this is never what we wanted. I can see the order has now been fully refunded by our Customer Delight Team and arrived this morning with the recipient. Our sincere apologies for this experience. Kind regards, Florie at Bloom & Wild

Posted 6 months ago

“Poor value for money. Paid £29 for these and thought they represented poor value for money.”

Posted 6 months ago

Good afternoon Chris, thank you for taking the time to leave your review. I am so sorry to hear that you thought our blooms were not the best value for money. We want nothing but the very best for our customers and recipients, so this is certainly not the experience that we strive for. We absolutely want to make things right so I have popped you an email so we can take a look into this. Hope to hear from you soon, Grace at Bloom & Wild.

Posted 6 months ago

“The flowers arrived 24 hours late even though I ordered well in advance. When the recipient opened them the plant food had leaked throughout the box and over the chocolate. I'll stick to interflora in future”

Posted 6 months ago

Hi there Mike - thank you for leaving us a review. I am so sorry that the flowers were late, and that the plant food had leaked on arrival. I have emailed you directly in an effort to fully rectify this for you - I look forward to hearing back from you! Warmest regards, David at Bloom & Wild

Posted 6 months ago

“My delivery was meant to be delivered on Saturday so far on Wednesday it has still not arrived This is not acceptable they will probably be dead or in poor condition. Can you please let me know what you are going to do about this poor service. We are very disappointed that the flowers did not arrive on the correct day.”

Posted 7 months ago

Hi there Beverley - thank you so much for leaving us a review. I am so sorry that your flowers didn't arrive as expected! I wanted to let you know that I have emailed you directly so we can fully rectify this for you - I look forward to hearing back from you! Warmest regards, David at Bloom & Wild

Posted 7 months ago

“If I could give 0 stars I would. I ordered 4 days in advance, for my flowers only to be delivered a day late. The flowers themselves are smaller than what I ordered, with weathered tired old roses! Absolutely horrible bunch of flowers with a rubbish service. Save your money and go elsewhere.”

Posted 7 months ago

Hi there, We are so sorry about this delivery delay - we try and make clear on our website that our free delivery service can take 1 to 2 days to arrive. We're also very sorry to hear your disappointment with the flowers. Please don't hesitate to send us a few pictures at support@bloomandwild.com, quoting number 3905993, so we can help. Kind regards, Florie at Bloom & Wild

Posted 7 months ago

“I ordered flowers for my daughter to be delivered on Saturday. That didn't happen and to my knowledge they have still not arrived.”

Posted 7 months ago

Hello Moira, We are so sorry about this delivery issue - it seems like our parcel is having trouble progressing through the Royal Mail network, which we are incredibly sorry about. I have sent you an email to offer you a resolution so I hope this can be sorted soon for you. Kind regards, Florie at Bloom & Wild

Posted 7 months ago

“The flowers didn’t turn up. I did get my money back and they were helpful about this.”

Posted 7 months ago

Hi Alix, Thank you for taking the time to leave your review! I'm so sorry to hear the blooms didn't arrive and I can completely understand why this would leave you disappointed. I'm glad we've since spoken to resolve this for you, We've left you a little something extra in your inbox as we'd never want to leave you feeling anything but delighted or your recipient without your thoughtful gesture! All our best, Lai

Posted 7 months ago

“When flowers arrived there was only actually 3 flower heads in the arrangement, the rest of the box was foliage. Not at all what is depicted in the photos and a very sad and lonely looking arrangement to send out. Stunned that anyone would actually send that out.”

Posted 8 months ago

Hi there Jonathan - thank you so much for leaving us a review. I am so sorry that there was too much foliage in your bouquet - I have emailed you directly in an effort to fully rectify this for you. I look forward to hearing from you, warmest regards, David at Bloom & Wild

Posted 8 months ago

“The order went smooth but they had been squashed and some of the flowers had snapped . Arrived on time but won’t be using again , they have already gone in the bin sadly only lasted 3 days”

Posted 8 months ago

Good morning Yasmin, thank you for your review. I am so sorry to hear that the blooms have arrived in this way and only lasted for 3 days. This is most definitely not the quality that we would expect or ever strive for, I will ensure that this is reported to our Flower Studio. I understand the disappointment that may have been caused upon unboxing the blooms to find them in this way, please accept my sincerest apologies. We absolutely want to make things right so I have gone ahead and popped you an email. Hope to hear from you soon, Grace at Bloom & Wild.

Posted 8 months ago

“I have had a few deliveries as gifts over the past years.unfortunately they do not improve as the flowers are mainly foliage.will definitely never recommend Bloom and Wild for value.”

Posted 8 months ago

Hello, Thank you for taking the time to leave a review, however I am so sorry to hear of your disappointment over the past few years, and that you feel our bouquets do not offer fair value for money. We would really like to follow up on this further with you, so if you can please pop us over an email to support@bloomandwild.com along with reference #3848862, and stating your delivery postcode so we can find you in the system, we'd love to put this right for you. Kind regards, Claire at Bloom & Wild

Posted 8 months ago

“The flowers I ordered for Molly arrived a day late and were all dead inside the box - she was very upset and I was so annoyed and embarrassed I complained by email and had no response Very poor service £40 for dead sunflowers shocking. Jenny-wren Price”

Posted 8 months ago

Hello Jenny-Wren, Thank you for taking the time to leave a review on your recent delivery and I am so sorry for any disappointment this may have caused. For some reasons I couldn't find any previous email from you in our inbox and I am so sorry about this. I can see the flowers were delivered on the 1st of August, as requested, but I'm very sorry if they looked a bit dehydrated on arrival. After a good trim and some time in water, the sunflowers should certainly have perked up. If this is not the case, please don't hesitate to send us a picture at support@bloomandwild.com, quoting number 3848331, so we can put this right for you. Kind regards, Florie at Bloom & Wild

Posted 8 months ago

“Really disappointed in the quality, have used Bloom&Wild before and the flowers were OK, but this bunch are terrible. Cheap looking daisies that look more like weeds, and they've started to brown and die before the gladioli have opened. By the time the other flowers have opened, the filler flowers will be dead and need to be removed, leaving a sad bunch of lonely gladioli. These were a gift and the recipient is disappointed, and I'm embarrassed to have sent such a poor gift. 0/10, definitely won't be a repeat customer.”

Posted 8 months ago

Hi there! Thank you so much for taking the time to leave a review and share your recent experience with us. We're so incredibly sorry to hear your blooms were not looking their very best, with many stems wilting before the gladioli had even flowered, and understand this must have been so deeply disappointing - especially as they were such an important and heartfelt gift. Of course, this is definitely not what we want for our wonderful customers and we'd really love to make it up to you and your recipient. We've since popped you over an email in the hopes of putting things right and look forward to hearing back soon. All the best, Erin at Bloom & Wild.

Posted 8 months ago

“Flowers arrived 3 days late and were quite simply dead. Customer service was good with a no quibble refund, but I’d changed allegiance from my normal supplier to order with Bloom & Wild for the first time as I’d heard good things, so I was disappointed, particularly as it was for a very special occasion.”

Posted 9 months ago

Hi Dawn. Thank you so much for taking the time to leave a review and share your recent experience with us. We're so incredibly sorry to hear your blooms arrived late and in less-than-perfect condition. We understand this must have been extremely upsetting, especially as they were for such an important occasion, and we'd really love to make it up to you fully - showing you just how beautiful our blooms should be! Please do send us an email at support@bloomandwild.com, confirming the delivery postcode and referencing case number 3830722, so we may look into the matter and find the most joyful resolution for you. Best wishes, Erin at Bloom & Wild.

Posted 9 months ago

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Bloom & Wild is rated 4.9 based on 82,103 reviews

Frequently Asked Questions

What are Bloom & Wild flowers like?

Customers rave about the quality of Bloom & Wild flowers.

What is Bloom & Wild delivery like?

Delivery is normally with 3 days, the box is designed so it fits through your letterbox.