BIL Group Ltd Reviews

Name: BIL Group Ltd
Rating: 4.81

4.8 Rating 682 Reviews

96 %

of reviewers recommend BIL Group Ltd

Company Reviews

Metrics

4.8

Based on 682 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

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“Good service and product”

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Posted 2 years ago

“A small mix up but rectified within 24 hours excellent service”

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Posted 2 years ago

“I ordered 2 x wheel retainers valued at £1.04 and was rather shocked when I got a confirmation email of my order. It stated standard shipping @ £15.00 and VAT @ £3.21 Total £19.25 I sent a mail to Bil Group and informed them to cancel the order. I then had contact from Kevin at Bil Group who sorted this stupid price in shipping costs for something that would fit in an envelope if posted by Royal mail for the cost of a stamp. Their web site just stated standard shipping. Many thanks to Kevin his service was excellent stating they use couriers for shipping, he arranged for it to be sent in an envelope via Royal mail The problem lies with courier charges they use with my AB41 post code Highlands of Scotland. My post code does not relate to the Highlands of Scotland it is around six miles from the North Sea, some fifteen miles north of Aberdeen. I have a mile of B road from the house to the A90 then six miles two way traffic down the A90 to Ellon it is then dual carriage ways and motorways to Exeter on the south coast of England. AB41 is nNOT the Highlands of Scotland. I would give Bil Group 5 for excellent service after Kevin's intervention in rearranging the shipping. David Greenfield”

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Posted 2 years ago

Hi Dave, firstly apologies again for the issue you faced regarding the carriage cost. As discussed with Kevin, our website is setup with standard carriage charges relating to geographic location compared to estimated cost from our carriers and value of order. Unfortunately on this occasion the website did not pick up the low monetary value of the order and just applied the standard carriage charge. We are pleased to hear the call from Kevin provided a solution to the issue and we hope you are satisfied with your goods. Please do not hesitate to contact us if we can be of further help.

Posted 2 years ago

“Superb work especially as one of the (only two) items ordered was initially thought to be out of stock. It will be a day or two before I complete the project using one of the two castors initially so I do not yet have a photo of the device I am making but many thanks for looking after a small-time specialist customer. I am optimistic that both of the castors will meet my requirement and I may try both to find the better option. Thanks again!”

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Posted 2 years ago

“Just what I was looking for,delivered promptly,reasonably priced.great service”

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Posted 2 years ago

“Decent product, quickly despatched - thank you.”

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Posted 2 years ago

“All round great service and product”

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Posted 2 years ago

“No Fuss exactly as ordered. Prompt delivery. Couldn't want it any different.”

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Posted 2 years ago

“Polite sensible human being on end of phone, quick efficient service.”

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Posted 2 years ago

“Good website. Good selection. Good price. Quick delivery. Perfect.”

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Posted 2 years ago

“Wanted a part, which wasn't in stock. Staff quickly identified a replacement off there own volition, without Ben got asked. A part of equal load rating a dimensions. In this day and age, I've found customer service to be lacking. Not so in this case. Top work!”

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Posted 2 years ago

“Good product, the castors are just as described, excellent delivery”

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Posted 2 years ago

“The item I ordered was out of stock, but I was advised that a suitable alternative was available which was supplied and fitted successfully. Good helpful service, Thanks”