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BIL Group Ltd Reviews

4.8 Rating 757 Reviews
96 %
of reviewers recommend BIL Group Ltd
Company Reviews Metrics
4.8
Based on 757 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read BIL Group Ltd Reviews
Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Paul Wilkie
Verified Buyer
“Really pleased with the quality and speed of receiving my order. Will definitely use them again when required.”
Helpful Report
Posted 5 days ago
John Hennings
Verified Buyer
“Very prompt delivery, high quality at a very good prices. MADE IN ENGLAND.”
Helpful Report
Posted 5 days ago
Andrew Haddock
Verified Buyer
“replacing wheels for my patio heater. Just the job, will last as long as the heater.”
Helpful Report
Posted 1 week ago
Anonymous
Verified Buyer
“All nice. Recommend to anothers”
Helpful Report
Posted 1 week ago
Roger Henson
Verified Buyer
“First class service definitely 5 star”
Helpful Report
Posted 2 weeks ago
Andrew Ninham
Verified Buyer
“Ordering was straightforward but delivery was not. Despite leaving 'safe place' instructions the courier, DX, seems to insist on a signature. I was not in at first attempt so the delivery was taken away. I re-arranged the delivery but only one of two boxes was delivered (the 'box 1 of 2' label was handily covered by the 'redelivery' label). During a phone call to BIL I was told a signature was not necessary and a further date arranged for delivery of the second box. Fortunately a neighbour intercepted the courier driver taking away the second delivery; otherwise I could have been caught up in an endless loop! BIL, please sort out your couriers”
Helpful Report
Posted 3 weeks ago
Hi Andrew, Please accept our apologies for the delivery issue you experienced. We understand how frustrating this can be. Rest assured, we will follow up with our delivery partners to investigate what went wrong and help prevent it from happening again. We do hope the items themselves met your expectations once received. If there's anything further we can assist you with, please do not hesitate to get in touch. Kind regards, The BIL Team
Posted 3 weeks ago
John Firth
Verified Buyer
“Parts all as described well packed and delivered on time, perfect.”
Helpful Report
Posted 1 month ago
Martyn Wilkie
Verified Buyer
“Still haven’t received item”
Helpful Report
Posted 1 month ago
Hi Martyn, Thank you for your feedback. I understand Annie has been in touch and helped resolve your order's issue. If you have any further questions or need additional assistance, please don’t hesitate to contact her directly on +447909220326 - she’ll be happy to help. Kind regards, The BIL Group Team
Posted 1 month ago
Richard Penman
Verified Buyer
“I was looking for some roof ladder wheels to replace the original ones which had failed. They had to have a 10mm bore, have a plain bearing, and be 150mm diameter. There are many companies selling similar wheels, but BIL group were the only ones who advertised 10mm bore ones that I could see. They arrived in 2 working days and look ideal for the job. Thankyou BIL group. Richard Penman”
Helpful Report
Posted 1 month ago
PAUL BADDELEY
Verified Buyer
“Easy to purchase. Fast delivery A++”
Helpful Report
Posted 1 month ago
Ryan Green
Verified Buyer
“The delivery From DX Delivery was very pooor and nearly made me cancel the order. I was unaware that it was a signed for delivery, (not sure if this is mentioned when ordering) this ment that i had to change the address to my work address after the first failed delivery. The 2nd delivery then went to my home address after being changed to my work address and was another failed delivery. It finally arrived 1 week after the first failed attempt.”
Helpful Report
Posted 1 month ago
Hi Ryan, We appreciate the feedback and apologise for the delivery issues, which we will investigate further. We hope you are pleased with the physical product supplied by BIL Group. Kind regards, The BIL Group Team
Posted 1 month ago
Brendan Costigan
Verified Buyer
“Castors were exellent value for money, arrived quickly, well packaged and did the trick nicely - Thanks BIL Group”
Helpful Report
Posted 2 months ago
Anonymous
Verified Buyer
“I cannot fault the service I received from the staff even though my purchase was of minimal expense therefore I have no hesitation in giving my complete confidence in the BIL GROUP company.”
Helpful Report
Posted 2 months ago
Simon Bush
Verified Buyer
“Easy to use website, sensible prices & very quick delivery”
Helpful Report
Posted 2 months ago
Trevor Morgan
Verified Buyer
“good price & quick delivery”
Helpful Report
Posted 3 months ago
G Povall
Verified Buyer
“Small order arrived on time and exactly as described. Good communication from outset. Wouldn't hesitate to use BIL again”
Helpful Report
Posted 3 months ago
Anonymous
Verified Buyer
“Great product range and quality. 3 stars for very poor communication after order was placed.”
Helpful Report
Posted 3 months ago
Anonymous
Verified Buyer
“As described and arrived quickly, thank you.”
Helpful Report
Posted 3 months ago
Krzysztof Kopec
Verified Buyer
“I am Returning customer. Wheel Barrow last forever unless lost it on a job…. Great tool to have on a van. Many thanks”
Helpful Report
Posted 3 months ago
Russell Humphreys
Verified Buyer
“good and efficient service”
Helpful Report
Posted 3 months ago
BIL Group Ltd is rated 4.8 based on 757 reviews
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