BIL Group Ltd Reviews

Name: BIL Group Ltd
Rating: 4.81

4.8 Rating 669 Reviews

96 %

of reviewers recommend BIL Group Ltd

Company Reviews

Metrics

4.8

Based on 669 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

BIL Group Ltd 5 star review on 5th March 2024

Deivydas Kristopaitis

BIL Group Ltd 5 star review on 16th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have yet to receive after 9 days the item I have been asked to review, not happy.”

Helpful Report

Posted 1 year ago

Hi there, firstly apologies about the issue on this delivery. After speaking with you, we understand that the carrier has made an error with the delivery and POD. Hopefully the original shipment still turns up but as discussed, a replacement order has been sent via Royal Mail recorded delivery. Many thanks and apologies again.

Posted 1 year ago

“They will send you missing and wrong items, and won't even bother to fully understand what is going on. The content on their website is very misleading. What's worse is, they don't even know what they are actually selling. Avoid them if you value your money and time.”

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Posted 2 years ago

Hi, Firstly we apologise fully for the mix up with your order. The error occured as a few of our products had changed specification slightly and unfortunatly the website hadn't been updated to show this. Since your contact we have rectified the issue fully and as discussed have arranged a collection and full refund for you. Apologies again.

Posted 2 years ago

“I complained that postage was four times the value of my order and was told that's the best you can do. Not very helpful.”

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Posted 3 years ago

Hi, thank you for the feedback and we are sorry you are not satisfied with your experience. Unfortunately we have to set our carriage costs in accordance with the actual cost to send the goods. We have recently reviewed these terms and ensured we are providing the best value we can to our customers. We are also very open about carriage costs and these are stated throughout the checkout process before any payment is taken. Many thanks.

Posted 3 years ago

“Very poor service and they charge 15% off total amount if you want to exchange the product and they don't explain how heavy it is the product you buy , even if you go in person to exchange .”

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Posted 3 years ago

“not delivered”

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Posted 4 years ago

“Easy ordering and prompt delivery, excellent service”

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Posted 5 years ago

BIL Group Ltd is rated 4.8 based on 669 reviews