BIL Group Ltd Reviews

Name: BIL Group Ltd
Rating: 4.81

4.8 Rating 675 Reviews

96 %

of reviewers recommend BIL Group Ltd

Company Reviews

Metrics

4.8

Based on 675 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

BIL Group Ltd 5 star review on 5th March 2024

Deivydas Kristopaitis

BIL Group Ltd 5 star review on 16th February 2024

Anonymous

Anonymous // 01/01/2019

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“Placed order however there was a shortage so supplier sent a superior product at no exrra charge - perfect cusomer service”

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Posted 2 years ago

“GOOD SERVICE DELIVERED PROMPLY”

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Posted 2 years ago

“Excellent thank you very much”

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Posted 2 years ago

“Excellent, straightforward website. Prompt delivery.”

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Posted 2 years ago

“Easy to use web site, vast stock and extremely fast delivery. Thank you.”

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Posted 2 years ago

“I have purchased several wheels over the last few years and have been more than happy with the quality and sevice, 5 star.”

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Posted 2 years ago

“Ordered over Xmas holiday arrived promptly after the return to work in January”

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Posted 2 years ago

“Good service and quick delivery of castors which appear solidly made.”

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Posted 2 years ago

“First class service helpfull and friendly staff . Thank you B Richards.”

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Posted 2 years ago

“Very good price. Delivery was quick, however it was dropped off at the same number in the wrong Road. Fortunately, the resident at that address was in, retrieved the package from their porch and bought it to me..”

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Posted 2 years ago

Hi David, thank you for the review. I am sorry to hear your item was delivered to the wrong address. We use third-party carriers and this is quite a rare occurrence but we will be sure to pass the feedback on to help avoid any future issues. I am pleased to hear the goods did make it to you and please do not hesitate to get in touch if we can be of further assistance.

Posted 2 years ago

“The wheels were a perfect replacement for the damaged ones I had on my manual stacker. I was able to find them quite quickly on your website and they were delivered in a very timely manner.”