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BIL Group Ltd Reviews

4.8 Rating 753 Reviews
96 %
of reviewers recommend BIL Group Ltd
Company Reviews Metrics
4.8
Based on 753 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read BIL Group Ltd Reviews
Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Andrew Ninham
Verified Buyer
“Ordering was straightforward but delivery was not. Despite leaving 'safe place' instructions the courier, DX, seems to insist on a signature. I was not in at first attempt so the delivery was taken away. I re-arranged the delivery but only one of two boxes was delivered (the 'box 1 of 2' label was handily covered by the 'redelivery' label). During a phone call to BIL I was told a signature was not necessary and a further date arranged for delivery of the second box. Fortunately a neighbour intercepted the courier driver taking away the second delivery; otherwise I could have been caught up in an endless loop! BIL, please sort out your couriers”
Helpful Report
Posted 1 week ago
Hi Andrew, Please accept our apologies for the delivery issue you experienced. We understand how frustrating this can be. Rest assured, we will follow up with our delivery partners to investigate what went wrong and help prevent it from happening again. We do hope the items themselves met your expectations once received. If there's anything further we can assist you with, please do not hesitate to get in touch. Kind regards, The BIL Team
Posted 1 week ago
Ryan Green
Verified Buyer
“The delivery From DX Delivery was very pooor and nearly made me cancel the order. I was unaware that it was a signed for delivery, (not sure if this is mentioned when ordering) this ment that i had to change the address to my work address after the first failed delivery. The 2nd delivery then went to my home address after being changed to my work address and was another failed delivery. It finally arrived 1 week after the first failed attempt.”
Helpful Report
Posted 1 month ago
Hi Ryan, We appreciate the feedback and apologise for the delivery issues, which we will investigate further. We hope you are pleased with the physical product supplied by BIL Group. Kind regards, The BIL Group Team
Posted 1 month ago
Anonymous
Verified Buyer
“Great product range and quality. 3 stars for very poor communication after order was placed.”
Helpful Report
Posted 2 months ago
Anonymous
Verified Buyer
“Sack cart looks good, business communication could have been better along with not providing a tracking number. Did not arrive in the stated 3 days. Dispatch stated on 11th, actually dispatch on 18th after I asked where my order was.”
Helpful Report
Posted 3 months ago
Frank Daysh
Verified Buyer
“Ordered product (wheel) based on the dimensions shown in the online catalogue but it appears the details were incorrect. The wheel fitting (jaws) had to be modified to suit.”
Helpful Report
Posted 1 year ago
Hi Frank, Thank you for the feedback. We apologies you had to modify your order. Our range is extremely vast and on occasions specifications slightly change over time. We do our best to update any reference to this as soon as possible but it looks like this one slipped the net. We are always happy to sort any issue a customer has so please let us know if we can be of further help.
Posted 1 year ago
Mark Bramfitt
Verified Buyer
“Your normally excellent service was somewhat compromised on my last order, owing to the fact you mixed up my delivery address with my billing address, meaning the goods were delivered to my home instead of my workshop. Yours, disgusted of Tunbridge Wells.”
Helpful Report
Posted 2 years ago
Keith Frankham
Verified Buyer
“Good item although expensive delivery for a small part”
Helpful Report
Posted 2 years ago
Allan Sinclair
Verified Buyer
“The wheels were as advertised and were well packed. I was disappointed that I had to pay a premium for tardy delivery to my location. I appreciate that some carriers are a lot more expensive for remote locations but postal service/parcel force charge no extra and are quick. I pointed this out with my order”
Helpful Report
Posted 2 years ago
Stuart King
Verified Buyer
“Communication was excellent but might not have bought from here if I knew I would have wait so long for the wheels. Would be good to know what is in stock from the website before paying for them”
Helpful Report
Posted 4 years ago
Paul Janes
Verified Buyer
“I think your website is difficult to use and I found it hard to navigate to find the product we required.”
Helpful Report
Posted 4 years ago
Hi Paul, Thank you for the feedback. We always encourage our customers to provide this positively and negatively so we can ultimately improve the experience for our customers. Regarding the website, we are continuously reviewing this to make it more user friendly wherever possible. For our Material Handling division we are actually designing and launching a completely brand new site in the near future with the aim to make it very easy for the customer to search for a product matching their requirements. We would love to hear more about your experience and hear what we could look at doing to make it easier for you so please do get in touch.
Posted 4 years ago
Jeremy Baker
Verified Buyer
“Happy with product but was not despatched for 6 days, which is slow for a product that says in stock, eventually arrived after took 10 days from date of payment.”
Helpful Report
Posted 4 years ago
Douglas Imray
Verified Buyer
“Product quality and price is spot-on although P handles originally required out of stock for 9 weeks! A bit slow on delivery (13 days) compared to previous orders. Also no communication on progress until I emailed to chase the delivery date, the sales manager replied and apologised for the delay which was due to it being a busy time of year for production team. Definitely recommend this company every time despite delays.”
Helpful Report
Posted 5 years ago
Tomos Brangwyn
Verified Buyer
“Excellent quality castor wheels, made in England. However, lots of unnecessary plastic packaging used and we had problems with the DX courier delivering to the wrong address. The package was not large and could have easily gone with ParcelForce or DHL for a more reliable service.”
Helpful Report
Posted 6 years ago
BIL Group Ltd is rated 4.8 based on 753 reviews
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