BIL Group Ltd Reviews

4.83 Rating 288 Reviews
97 %
of reviewers recommend BIL Group Ltd
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone
Read BIL Group Ltd Reviews
Anonymous
Anonymous  // 01/01/2019
I think your website is difficult to use and I found it hard to navigate to find the product we required.
Posted 1 week ago
Hi Paul, Thank you for the feedback. We always encourage our customers to provide this positively and negatively so we can ultimately improve the experience for our customers.

Regarding the website, we are continuously reviewing this to make it more user friendly wherever possible. For our Material Handling division we are actually designing and launching a completely brand new site in the near future with the aim to make it very easy for the customer to search for a product matching their requirements.

We would love to hear more about your experience and hear what we could look at doing to make it easier for you so please do get in touch.
Posted 22 hours ago
Happy with product but was not despatched for 6 days, which is slow for a product that says in stock, eventually arrived after took 10 days from date of payment.
Posted 3 months ago
Product quality and price is spot-on although P handles originally required out of stock for 9 weeks! A bit slow on delivery (13 days) compared to previous orders. Also no communication on progress until I emailed to chase the delivery date, the sales manager replied and apologised for the delay which was due to it being a busy time of year for production team. Definitely recommend this company every time despite delays.
Posted 10 months ago
Excellent quality castor wheels, made in England. However, lots of unnecessary plastic packaging used and we had problems with the DX courier delivering to the wrong address. The package was not large and could have easily gone with ParcelForce or DHL for a more reliable service.
Posted 1 year ago
BIL Group Ltd is rated 4.83 based on 288 reviews