BIL Group Ltd Reviews

Name: BIL Group Ltd
Rating: 4.81

4.8 Rating 676 Reviews

96 %

of reviewers recommend BIL Group Ltd

Company Reviews

Metrics

4.8

Based on 676 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

BIL Group Ltd 5 star review on 5th March 2024

Deivydas Kristopaitis

BIL Group Ltd 5 star review on 16th February 2024

Anonymous

Anonymous // 01/01/2019

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“Very good service prompt reply to my enquiry and recommending an alternative product as the one I ordered was out of stock delivered next day”

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Posted 2 years ago

“Product as described at an unbeatable price! Fast delivery and good communication throughout. Recommended.”

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Posted 2 years ago

“Excellent, prompt, efficient and responsive”

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Posted 2 years ago

“Fast delivery and an easy to use site.”

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Posted 2 years ago

“Very fast delivery, great supplier”

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Posted 2 years ago

“Good quality product, supplied promptly”

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Posted 2 years ago

“Good value and excellent service”

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Posted 2 years ago

“Many thanks for quick delivery.”

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Posted 2 years ago

“Excellent product and exactly what I needed and a superfast delivery. Many Thanks”

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Posted 2 years ago

“Absolutely Fantastic Company!... I'm no big spender, but couldn't find what I needed until I met BIL then couldn't have been easier to order the exact quantity required and delivered the following day. will defiantly recommend this Co.”

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Posted 2 years ago

“good service”

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Posted 2 years ago

“Cant fault the service. Polite, helpful, delivery next day. However unable to give 5 stars as the product i wanted and as advertised was no longer available. Reworking the substitute cost me another £30 in parts.”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Good service and product”

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Posted 2 years ago

“A small mix up but rectified within 24 hours excellent service”

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Posted 2 years ago

“I ordered 2 x wheel retainers valued at £1.04 and was rather shocked when I got a confirmation email of my order. It stated standard shipping @ £15.00 and VAT @ £3.21 Total £19.25 I sent a mail to Bil Group and informed them to cancel the order. I then had contact from Kevin at Bil Group who sorted this stupid price in shipping costs for something that would fit in an envelope if posted by Royal mail for the cost of a stamp. Their web site just stated standard shipping. Many thanks to Kevin his service was excellent stating they use couriers for shipping, he arranged for it to be sent in an envelope via Royal mail The problem lies with courier charges they use with my AB41 post code Highlands of Scotland. My post code does not relate to the Highlands of Scotland it is around six miles from the North Sea, some fifteen miles north of Aberdeen. I have a mile of B road from the house to the A90 then six miles two way traffic down the A90 to Ellon it is then dual carriage ways and motorways to Exeter on the south coast of England. AB41 is nNOT the Highlands of Scotland. I would give Bil Group 5 for excellent service after Kevin's intervention in rearranging the shipping. David Greenfield”

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Posted 2 years ago

Hi Dave, firstly apologies again for the issue you faced regarding the carriage cost. As discussed with Kevin, our website is setup with standard carriage charges relating to geographic location compared to estimated cost from our carriers and value of order. Unfortunately on this occasion the website did not pick up the low monetary value of the order and just applied the standard carriage charge. We are pleased to hear the call from Kevin provided a solution to the issue and we hope you are satisfied with your goods. Please do not hesitate to contact us if we can be of further help.

Posted 2 years ago

“Superb work especially as one of the (only two) items ordered was initially thought to be out of stock. It will be a day or two before I complete the project using one of the two castors initially so I do not yet have a photo of the device I am making but many thanks for looking after a small-time specialist customer. I am optimistic that both of the castors will meet my requirement and I may try both to find the better option. Thanks again!”

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Posted 2 years ago

“Just what I was looking for,delivered promptly,reasonably priced.great service”

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Posted 2 years ago

“Decent product, quickly despatched - thank you.”

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Posted 2 years ago

“All round great service and product”

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Posted 2 years ago

BIL Group Ltd is rated 4.8 based on 676 reviews