BIL Group Ltd Reviews

Name: BIL Group Ltd
Rating: 4.80

4.8 Rating 752 Reviews

96 %

of reviewers recommend BIL Group Ltd

Company Reviews

Metrics

4.8

Based on 752 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

BIL Group Ltd 5 star review on 1st October 2024

Steven Rudd

BIL Group Ltd 5 star review on 12th June 2024

William Dennison

BIL Group Ltd 5 star review on 5th March 2024

Deivydas Kristopaitis

BIL Group Ltd 5 star review on 16th February 2024

Grant Wyness

BIL Group Ltd 5 star review on 27th July 2022

Derren Keepence

BIL Group Ltd 5 star review on 7th July 2021

Stephen Hodson

Anonymous

Anonymous // 01/01/2019

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“Ordering was straightforward but delivery was not. Despite leaving 'safe place' instructions the courier, DX, seems to insist on a signature. I was not in at first attempt so the delivery was taken away. I re-arranged the delivery but only one of two boxes was delivered (the 'box 1 of 2' label was handily covered by the 'redelivery' label). During a phone call to BIL I was told a signature was not necessary and a further date arranged for delivery of the second box. Fortunately a neighbour intercepted the courier driver taking away the second delivery; otherwise I could have been caught up in an endless loop! BIL, please sort out your couriers”

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Posted 1 week ago

Hi Andrew, Please accept our apologies for the delivery issue you experienced. We understand how frustrating this can be. Rest assured, we will follow up with our delivery partners to investigate what went wrong and help prevent it from happening again. We do hope the items themselves met your expectations once received. If there's anything further we can assist you with, please do not hesitate to get in touch. Kind regards, The BIL Team

Posted 1 week ago

“Parts all as described well packed and delivered on time, perfect.”

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Posted 2 weeks ago

“Still haven’t received item”

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Posted 2 weeks ago

Hi Martyn, Thank you for your feedback. I understand Annie has been in touch and helped resolve your order's issue. If you have any further questions or need additional assistance, please don’t hesitate to contact her directly on +447909220326 - she’ll be happy to help. Kind regards, The BIL Group Team

Posted 2 weeks ago

“I was looking for some roof ladder wheels to replace the original ones which had failed. They had to have a 10mm bore, have a plain bearing, and be 150mm diameter. There are many companies selling similar wheels, but BIL group were the only ones who advertised 10mm bore ones that I could see. They arrived in 2 working days and look ideal for the job. Thankyou BIL group. Richard Penman”

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Posted 3 weeks ago

“Easy to purchase. Fast delivery A++”

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Posted 4 weeks ago

“The delivery From DX Delivery was very pooor and nearly made me cancel the order. I was unaware that it was a signed for delivery, (not sure if this is mentioned when ordering) this ment that i had to change the address to my work address after the first failed delivery. The 2nd delivery then went to my home address after being changed to my work address and was another failed delivery. It finally arrived 1 week after the first failed attempt.”

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Posted 1 month ago

Hi Ryan, We appreciate the feedback and apologise for the delivery issues, which we will investigate further. We hope you are pleased with the physical product supplied by BIL Group. Kind regards, The BIL Group Team

Posted 1 month ago

“Castors were exellent value for money, arrived quickly, well packaged and did the trick nicely - Thanks BIL Group”

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Posted 1 month ago

“I cannot fault the service I received from the staff even though my purchase was of minimal expense therefore I have no hesitation in giving my complete confidence in the BIL GROUP company.”

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Posted 1 month ago

“Easy to use website, sensible prices & very quick delivery”

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Posted 2 months ago

“good price & quick delivery”

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Posted 2 months ago

“Small order arrived on time and exactly as described. Good communication from outset. Wouldn't hesitate to use BIL again”

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Posted 2 months ago

“Great product range and quality. 3 stars for very poor communication after order was placed.”

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Posted 2 months ago

“As described and arrived quickly, thank you.”

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Posted 2 months ago

“I am Returning customer. Wheel Barrow last forever unless lost it on a job…. Great tool to have on a van. Many thanks”

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Posted 3 months ago

“good and efficient service”

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Posted 3 months ago

“Excellent service with prompt delivery.”

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Posted 3 months ago

“Sack cart looks good, business communication could have been better along with not providing a tracking number. Did not arrive in the stated 3 days. Dispatch stated on 11th, actually dispatch on 18th after I asked where my order was.”

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Posted 3 months ago

“All round a positive experience dealing with sales team, however, the website doesn't show the filter drag bars for diameter or load capacity on castors. When attempting to log in, an error message is shown to complete a reCAPTCHA, this never shows up, so I cant log in to check status.”

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Posted 3 months ago

“Good service, very prompt and professional”

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Posted 3 months ago

“Great service from start to end,had to add to my order,so contacted customer services and nothing was too much trouble. 5* all the way 😊”

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Posted 3 months ago

BIL Group Ltd is rated 4.8 based on 752 reviews