BIL Group Ltd Reviews

Name: BIL Group Ltd
Rating: 4.81

4.8 Rating 768 Reviews

96 %

of reviewers recommend BIL Group Ltd

Company Reviews

Metrics

4.8

Based on 768 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

BIL Group Ltd 5 star review on 1st October 2024

Steven Rudd

BIL Group Ltd 5 star review on 12th June 2024

William Dennison

BIL Group Ltd 5 star review on 5th March 2024

Deivydas Kristopaitis

BIL Group Ltd 5 star review on 16th February 2024

Grant Wyness

BIL Group Ltd 5 star review on 27th July 2022

Derren Keepence

BIL Group Ltd 5 star review on 7th July 2021

Stephen Hodson

Anonymous

Anonymous // 01/01/2019

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“Harry who I speak to is very efficient and he deals with me in a professional manner.”

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Posted 1 day ago

“Great product, great value, speedy delivery - thank you!”

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Posted 2 days ago

“Excellent Website where I was able to find easily what I wanted. Ordering and paying was also easy.”

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Posted 2 days ago

“Great items and fast shipping thank you.”

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Posted 1 week ago

“Fast Delivery and a good price.”

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Posted 3 weeks ago

“Very helpful and swift delivery”

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Posted 1 month ago

“Good value and quick delivery. Some incorrect products were sent but this was easily and quickly sorted out.”

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Posted 1 month ago

“Great service and a superb product. I ordered the wrong thing (all my fault) they got in touch to make sure I needed such a heavy duty product as it was very specialist, of course I didn’t and they guided me to the perfect product, which was cheaper, so got money back as well!”

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Posted 1 month ago

“Great company, excellent products, well worth it. Our delivery/install guys love alutruk.”

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Posted 1 month ago

“Easy overseas purchase and good experience overall”

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Posted 1 month ago

“Excellent service”

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Posted 1 month ago

“Really pleased with the quality and speed of receiving my order. Will definitely use them again when required.”

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Posted 2 months ago

“Very prompt delivery, high quality at a very good prices. MADE IN ENGLAND.”

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Posted 2 months ago

“replacing wheels for my patio heater. Just the job, will last as long as the heater.”

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Posted 2 months ago

“All nice. Recommend to anothers”

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Posted 2 months ago

“First class service definitely 5 star”

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Posted 2 months ago

“Ordering was straightforward but delivery was not. Despite leaving 'safe place' instructions the courier, DX, seems to insist on a signature. I was not in at first attempt so the delivery was taken away. I re-arranged the delivery but only one of two boxes was delivered (the 'box 1 of 2' label was handily covered by the 'redelivery' label). During a phone call to BIL I was told a signature was not necessary and a further date arranged for delivery of the second box. Fortunately a neighbour intercepted the courier driver taking away the second delivery; otherwise I could have been caught up in an endless loop! BIL, please sort out your couriers”

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Posted 2 months ago

Hi Andrew, Please accept our apologies for the delivery issue you experienced. We understand how frustrating this can be. Rest assured, we will follow up with our delivery partners to investigate what went wrong and help prevent it from happening again. We do hope the items themselves met your expectations once received. If there's anything further we can assist you with, please do not hesitate to get in touch. Kind regards, The BIL Team

Posted 2 months ago

“Parts all as described well packed and delivered on time, perfect.”

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Posted 3 months ago

“Still haven’t received item”

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Posted 3 months ago

Hi Martyn, Thank you for your feedback. I understand Annie has been in touch and helped resolve your order's issue. If you have any further questions or need additional assistance, please don’t hesitate to contact her directly on +447909220326 - she’ll be happy to help. Kind regards, The BIL Group Team

Posted 2 months ago

“I was looking for some roof ladder wheels to replace the original ones which had failed. They had to have a 10mm bore, have a plain bearing, and be 150mm diameter. There are many companies selling similar wheels, but BIL group were the only ones who advertised 10mm bore ones that I could see. They arrived in 2 working days and look ideal for the job. Thankyou BIL group. Richard Penman”

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Posted 3 months ago

BIL Group Ltd is rated 4.8 based on 768 reviews