BIL Group Ltd Reviews

Name: BIL Group Ltd
Rating: 4.81

4.8 Rating 671 Reviews

96 %

of reviewers recommend BIL Group Ltd

Company Reviews

Metrics

4.8

Based on 671 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

BIL Group Ltd 5 star review on 5th March 2024

Deivydas Kristopaitis

BIL Group Ltd 5 star review on 16th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product very good but no communication as to "thank for your order" or your shipment has been dispatched " hence not 5 stars.”

Helpful Report

Posted 4 days ago

Hi Keith, Thank you for the review we are pleased to hear you are happy with the product. Confirmations and updates are sent automatically throughout the order process so apologies if these weren’t received. We have checked our systems and all seems to be working as it should so they may have gone through to a junk folder. Kind regards, Sales @ BIL Group

Posted 4 days ago

“Goods delivered as per order, only issue no email or info advising order had been received and was being processed, so had to await delivery”

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Posted 1 week ago

“i was told i would be notified when the bank transfer went through. but i was'nt otherwise pleased with the wheel and the time taken to deliver thank you. JG”

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Posted 1 month ago

Hi John, Thank you so much for your review, we value your feedback and this information will help us with continuous improvements within our processes. We are glad that you are happy with the product. Kind regards, The BIL Group Team

Posted 1 month ago

“The product I bought (two roller bearings 45 x 32 x 2.54) were all within engineering tolerances when a micrometer was applied to them. I thought that the price for the items I bought, was a fair price. However, the postage was more than the value of the items I purchased which was disappointing. Overall my experience with BIL has been a good one. Everything arrived on time, and everything was as advertised. Would I use BIL again? Yes I probably would, but next time I would order in a bit more quantity, to better the ratio of the postage charges.”

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Posted 2 months ago

“Would deal again very satisfactory”

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Posted 3 months ago

“Product looks good have yet to put it to use so reserve final opinion. delivery was good and on time well packed no damage in transit”

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Posted 7 months ago

“Product as described and good service delivery.”

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Posted 7 months ago

“First order was dispatched very quickly and efficiently. Second order required a follow up call as no order was received, to be told it was out of stock waiting for deliveries. I should have been advised.”

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Posted 8 months ago

“Delighted to find that a product of 15 years ago is still being made by BIL. Delighted also that my order was delivered the next day, less delighted that no information about delivery was forthcoming. Hence only 4 stars.”

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Posted 9 months ago

“Easy transaction, prompt delivery”

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Posted 11 months ago

“Didn't have exactly what I ordered, but had an alternative that will work.”

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Posted 11 months ago

“The order was processed very promptly and the product description and drawings gave me confidence that the reducers would fit our parish council small trailer Much better having metal reducers than the standard plastic ones that snapped under load Highly recommended, thanks”

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Posted 1 year ago

“I had difficulties making an online payment. that was solved by an extremely knowledgeable young man on the website helpline. The product is excellent and reasonably priced. Sadly the shipping costs soured my experience, I'm not that happy with the way suppliers cut the product price but add in the difference later in the shipping costs. Really scammy my friends spoilt it for me!”

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Posted 1 year ago

“Very good service and good wheels would of given a v.good if they had more choice in size as i really needed a slightly smaller one”

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Posted 1 year ago

“Quick delivery and good quality casters”

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Posted 1 year ago

“Very helpful customer services and a good website, although the items offered would benefit from additional pictures and dimensional drawings to assist in determining suitability. Excellent prices (but I did buy clearance items!) and quick delivery. The wheels I bought look well made with decent bearings but the tyres are Chinese (similar to ones I've used elsewhere and have shredded after not much use) so not sure how long they will last - time will tell!”