Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

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“Ordering was easy and delivered with in 2 days all good furniture built up easily enough”

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“Good quality item at very good price. Delivered very promptly.”

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“Good price and quick delivery”

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“Really good quality furniture. So pleased with my item. Thank you 😁”

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“Very pleased with my purchase Fast efficient delivery”

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“Super quick delivery and lovely piece of furniture will definitely order from here again”

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“Bought a small drinks cabinate, very good price, good quality. Very fast delivery. Would definitely use again and I would recommend to family and friends.”

Big Furniture Warehouse 5 star review on 26th February 2021

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“We brought the elephant stool for my daughter and wow it so cute! I will buy from here again thank you big furniture warehouse my daughter loves it.”

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“Very happy with cupboard the instructions were easy to understand Excellent value for money”

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“Very quick and easy service”

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“Quick delivery and easy assembly”

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“Returned the item to you over a week ago so where is my refund”

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“My bathroom corner cabinet was easy to assemble but I was perplexed by the wall fixings. These were described as magnetic brackets but were four hanging fixings to hang the cabinet from the top. I ended up drilling through the cabinet and screwing it to the wall.”

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“Bought an antique pine vestry cupboard, it arrived on time & was very easy to assemble with very clear & precise instructions. Excellent value for money & would recommend to anyone.”

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“Excellent service and fast delivery. The table was more robust and sturdy than I expected for the price.”

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“Prompt delivery and good communication”

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“Totally love the products I bought, over three orders. All items easy to put together. Now have a lovely furnished office and all at a very reasonable price. Highly recommend and will buy from again.”

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“Just received a tv unit which was excellent quality for the money and the service great and on time .Thank you”

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“Really pleased with my purchase and the quick delivery would purchase again from Big Furniture Warehouse.”

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“Item was OK quality wise but diagrams were dreadful. No explanation on the 3 bolts holding front of desktop and when trying to tighten up one burst through desktop. Given the length of time I'd spent on it, just put a coaster over the damage”

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Big Furniture Warehouse is rated 4.3 based on 1,606 reviews