Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

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“Very happy with my furniture, delivered on time, perfect condition”

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“I ordered a Verona grey window seat. It arrived in self assembly in a reasonable timeframe. Unfortunately the screw holes did not match on one side and one of the leg fittings had no screw thread at all just a gaping hole! Return arrangements were efficient and my card credited with a full refund within 5 days.”

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“Excellent quality, stunning in bedrooms great value for money Highly recommend”

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“Brilliant product and super fast delivery,my daughter was really pleased.Will buy from again.”

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“I purchased a trestle table which I found to be at the lowest price at Big Furniture Warehouse, was delivered quickly and free and exceeded my expectations.”

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“The products we purchased are exactly what we hoped for and of good quality, thank you. However, the clarity with regards to their delivery was less successful and courier delivered items at different times when they were expected and shipped at the same time.”

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“Dreadful experience zero customer service when product didn’t turn up - still unresolved on verge of court proceedings”

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“I was reluctant from previous reviews and decided people only write Bad things. Literally next day delivery, perfect condition, and 40 pound cheaper than other sites. Would definitely order again, and now officially my go to for furniture. Thanks very much!”

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“The coffee table we purchased is very cheap quality. We had the table 1 day and the top bubbled after having a drink on it for about 5 min. Warehouse hass sent a new top however there is no point as its just cheap”

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“We haven't assembled the lamp table yet so can't comment on that, but delivery was very quick & the item was well packaged”

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“Brilliant wardrobe very solid at incredible price took a couple of hours to build but worth it definitely buy from here again.”

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“Great shelf, relatively easy to put up and works well in the space we have.”

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“Quick delivery”

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“Lovely item, delivered on time. Thank you”

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“Quick delivery, best packaging seen in a long time.”

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“I ordered a cube storage cabinet and although it said next day delivery it took a week for it to arrive with very little email correspondence from yourselves.”

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“Good quality only downside was better assembly instruction as parts were supposed to be numbered”

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“Loved all our furniture going to order the bedroom furniture next excellent service”

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“Service was fine with regards to communication, delivery etc. Product wasn’t brilliant quality.”

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“True to their word. Next day delivery. Excellent price. Very happy with the product.”

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Big Furniture Warehouse is rated 4.3 based on 1,606 reviews