Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

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“Very good price for the item I purchased. I did have a problem with one prt of it but they sorted the issue very quickly. Will recommend.”

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“Nice cabinet, lots of space too”

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“Never heard off big furniture warehouse before, and I'm glad I found them.im so impressed with my units fantastic delivery very professional. The units are good quality and look fantastic in my room,”

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“Perfect fit for the ikea kallax. Lovely colour and material”

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“Just purchased my second grey ladder shelving unit from the Big Furniture Warehouse. Another great product at a good price with excellent and speedy delivery. Love this company”

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“Perfect from start to finish. Order received picked up by courier then tracked all the way through app. 1 hour time slot. Would use again this was my third purchase.”

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“Excellent price and super quick free delivery.”

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“Pleased with the product, it’s good quality but when assembling the packing you had sent us two sides the same instead of a left and a right so we had to drill more holes for fitting which was disappointing!”

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“Didn’t come with instructions requested a copy I never got them so had to pay for someone to come and do it freehanded”

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“My order was good value for money and arrived in a reasonable amount of time. The only downside is that it was made in china and I'm now always trying to buy items made in the UK ideally. I would have paid twice the price for something of the same quality made in the UK or somewhere more deserving of my money than china under the chinese communist party.”

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“Very good quality, especially for the price.”

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“Excellent - delivery was great and products were even better than expected. Really well made and good quality. Very impressed!”

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“Very pleased with my radiator cover, lovely grey colour and good quality. Would definitely buy again.”

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“Items dimensions were completely out (by 5cm) so was too big for the area I wanted so a complete waste of time purchasing it!”

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“Ordered an ottoman so much cheaper than Dunhelms and arrived so quickly such good service will definitely order from this Co again .”

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“AVOID! I received a damaged dressing table (mirror completely shattered, other pieces of wood chipped) on 12th feb. I was advised the individual parts would be replaced (bad, right?! I expected a complete replacement at the least). It’s now 26th and I’m still awaiting the replacements. Every time someone emails they tell me they were sent the previous day! I have left voicemails asking someone to call me to discuss properly but no one ever does. I will never use this company again. And my daughters birthday present was ruined, like a lockdown birthday isn’t bad enough aged 6!”

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“Easy to use website. Delivery ok. Prices great. Ottoman was advertised as strong enough to sit on and frame is great but lid is not solid and was knelt on while putting it together resulting in a hole on the inside.”

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“Lovely cupboard and good quality.”

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“Excellent service, fast delivery, great communication and brilliant quality product. Will definitely be using this company again.”

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“I would not buy off this company again, I bought 1 storage box for £12.99:they sent 3 which came off my card, I emailed them to ask for returns labels which they did not send. It cost me £14 to send back, so buyers beware. The customer service was not helpful at all.”

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Big Furniture Warehouse is rated 4.3 based on 1,606 reviews