Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

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“Excellent service the cube was just what I wanted”

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“Prompt delivery. Great price & excellent quality. So easy to assemble. No screwdriver needed 😁”

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“Quality furniture great customer service”

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“Great products and quick delivery”

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“Very impressed! Fast delivery and great value for money, loved our purchase! Highly recommended.”

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“The ladder shelf is not as sturdy as I expected. the bottom shelves don't hold much weight. the company called me to resolved the problem, I said not to a replacement as I think the issue will be still there. I agree to a partial refund. good customer service.”

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“Ordered a storage ottoman lovely piece and arrived quickly”

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“Good quality, prompt service, good value for money, very easy to order .”

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“Very fast delivery, great customer service & good quality product especially for the price paid. Extremely happy with my purchase.”

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“Nice, easy to navigate website. Speedy delivery. Bought a storage ottoman for little ones toys. Great size and colour that fits perfectly in our room. Bonus points as it can be used as seating too!”

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“The console table arrived within 3 working days and was boxed well and looked just as the picture on the website. The wood used for the drawers was solid wood as they said but was like balsa wood rather flimsy and doesn’t slide into the drawer nicely makes a lot of noise and some fiddling required to get it in place smoothly, however I could tell from the photo that the wood didn’t look very good quality. There have been some very damming reviews of the company but everything went as I expected.”

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“origially ordered this item through amazon but they made a right mess saying it had been sent etc. still not received after ten days and no help from them. So I went staight to BFW delivered in three days and cheaper!”

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“Item arrived as described and on time. Nice product.”

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“Excellent service & quality will without doubt be ordering again”

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“Very happy with our shelf unit, very fast arriving and with no extra cost for it. When together easily and looks lovely”

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“Super speedy delivery of a console table. Well packaged and a great piece of furniture for the money”

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“I am very happy with my purchase and also the delivery of it. I feel that the ottoman I got was well worth what I paid for it and will be ordering again.”

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“The furniture I ordered is nice, but is very thin wood and is not the quality I was expecting.”

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“Whole process from purchase to delivery was easy, efficient and stress less.”

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“The service and the goods supplied by BFW was excellent. The product they sold me was of good quality and was easy to assemble, and I believe was value for money.”

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Big Furniture Warehouse is rated 4.3 based on 1,606 reviews