Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

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“Delivery was very quick, items were all numbered along with the screws which meant it was very easy to put the item together and was happy with the quality of the item. Only thing I would say was the was no hole to put the screw in to attach it to the wall”

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“Unfortunately the floating shelves we order was scratched but the customer service was 5 star and another set was sent out the next day. Would definitely recommend them”

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“Brilliant service very happy with items and will use again”

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“Fast delivery, very pleased with the purchase”

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“Excellent service. Lovely ladder shelves go well with our decor in the lounge. Can definitely recommend this company.”

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“Excellent service. Lovely ladder shelves go well with our decor in the lounge. Can definitely recommend this company.”

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“Very happy with the service”

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“Delighted”

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“Very pleased. Was easy to order, item arrived quickly and I love it. Thank you”

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“Great ladder shelves. Can certainly recommend and good customer service.”

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“What can I say good quality furniture for an excellent price.”

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“Started to put item together, was ready to attach shelves and found the two sides did not coincide with each other. Had to drill 3 sets of two holes one one side to enable the shelves to be attached. Not good quality control, should have been checked before being sent out.”

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“Fast efficient delivery, an easy to use website, quick payment process and speedy delivery - would come back.”

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“Really fast delivery and fantastic furniture at a really low price. I bought a storage unit for my granddaughters toys and it’s brilliant. My living room no longer looks like a play group gone wrong.”

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“I have purchased 3 separate items from BFW now over last 18 ‘otnhs and have been really impressed by the quality, price, delivery and the one time I did use customer service, that was fantastic too and provided us a replacement part we needed. I would recommend BFW to anyone personally.”

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“Trouble free purchase. Excellent prices.”

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“Really pleased with our purchase - shoe cupboard - easy assembly, really solid and looks great - brilliant value for money!”

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“A superb company to deal with. Very fast delivery. Would definitely use again and highly recommend them.”