Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item as described”

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“Great product so good I bought two using them for towels in the bathroom but could but used for anything.”

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“Delivery was quick. Packaging was in a terrible state. Luckily the table inside it was OK.”

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“Very quick to assemble and look very nice.”

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“Good product. Easy to follow construction guide.”

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“Great service”

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“Satisfied with both purchase and delivery. Would not hesitate to use you again. Best Wishes from A satisfied customer.”

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“Hi, I ordered a sideboard which arrived promptly but was unfortunately damaged. I had no problem contacting Customer Service & Megan was extremely helpful through the process of getting it collected. We didn't reorder but would still recommend you as customer service & efficiency is so important. Susan Smalley”

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“Really nice good quality price. Instruction were easy to follow too. There was a piece missing, but a quick phone call and the missing part was delivered fairly promptly.”

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“Nice looking furniture . Easy to assemble. Quick delivery . Thank you.”

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“This item is really fiddly to assemble. Big furniture warehouse is good with great service though.”

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“Excellent product, however, found exact same item on Amazon for £39 less. I can live with a tenner but FORTY QUID! Very poor value from BFW.”

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“Ordering and delivery first class. Cannot review the gazebo as it has been put away untouched for the winter.”

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“The purchase was easy online and the phone contact person very helpful. The order arrived a little later than expected but in good condition. Assembly was very straight forward and the unit good value for money”

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“Delivery on time, good robust frame once you got used to putting it up it's easy for 2 people holding opposite corners & walk backwards and it's up.”

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“ordered something sunday night wanted to change my order rang next morning at 9 am to be told it had been dispatched and was collected at 0830 as they started at work 0730 . So why not answer the phones when you open but it still took 4 days to be delivered i personally would not use again”

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“We ordered an ottoman 4ft white bed from BFW. We had excellent communication from Big Furniture Warehouse via email and telephone with Megan in customer services and were given a two hour delivery slot with their external delivery people XDP (I had read reviews about XDP and had huge concerns that we were going to be let down!), but the item was delivered (a little before the delivery slot but no drama's), and the bed put together in about 3 hours. It's more cream than white, which was a little disappointing, and there is no 'base' in the bottom of the bed, only a Velcro fabric sheet - but in a way this means heavier storage can be put in, so we have 7 plastic storage boxes underneath full of books and teenagers' paraphernalia etc - which is fantastic. The stitching on the headboard does look like it 'might not last' - but this was quite a 'cheap' item and you get what you pay for. Bed is quite hard to push down when raised, as I am only 5ft 2 and can't put the force into it from height, but everyone else in family can manage it well. On the whole we are very pleased, it looks great, has great storage capacity and arrived as expected. Would use BFW again, but still have concerns over XDP having read the terrible reviews, I think we were very lucky!”

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“Delivered promptly, item contained drawers two of which did not align properly. Apart from that excellent service, would buy again.”

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“Haven't yet assembled the bed but it looks good. Husband decided it needed a further cost of varnish first, tested on a small area and it has been absorbed well”

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“Great shelving unit. Good value for money and quick delivery.”

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Big Furniture Warehouse is rated 4.3 based on 1,606 reviews