Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good, love the style”

Helpful Report

Thank you for taking the time to review your product and our service. We hope to do business again in the near future. Kind regards, BFW

“Love my product Came really fast and good value for money”

Helpful Report

Thank you for taking the time to review your product and our service. We hope to do business again in the near future. Kind regards, BFW

“Really good quality, easy to put together. Really pleased with the wardrobes - would definitely recommend!”

Helpful Report

Thank you for taking the time to review your product and our service. We hope to do business again in the near future. Kind regards, BFW

“Very impressed with the product but a bit fiddly putting it together as we had to make holes for the hinges and feet 😢 apart from that the product is very well made and looks gorgeous in our bedroom! 🤗”

Helpful Report

Thank you for taking the time to review your product and our service. Apologies for the issues with the pre-drilled holes - I will be sure to pass this feedback on to our quality control team to assess further internally. Thank you for letting us know. We hope to do business again in the near future. Kind regards, BFW

“If you live up a stair be prepared to lift the furniture with the delivery guy. If building up, the other reviews say 15 minutes. I would say check the length of the bolts because the screws might not be long enough to attach the furniture together, but the staff are happy to order bigger ones! Also the screws to attach the back panel do not want to screw into the mdf strips with an electric drill or manual screw driver. I'm still trying to fix this but the couch looks good”

Helpful Report

Thank you for taking the time to review your product and our service. Thank you for advising us about the issues with the bolts - I will be sure to check that our quality control team are aware of this so that the matter can be looked in to internally if not already. Thanks again. We hope to do business again in the near future. Kind regards, BFW

“Table is nice but instructions werent as clear as they could be”

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“First item damaged, getting replacement wasn't as quick as expected but 3 days later after initial delivery date item arrived, good quality futon base bit rough but great for price”

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“Furniture was fine once it all arrived. It came in 3 deliveries which was inconvenient and the delivery company refused to carry furniture into the house.”

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“Very happy with the purchase I made, definitely got value for money!!”

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“Quick delivery and packaged well”

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“Good selection of goods and fast customer friendly service.”

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“Excellent delivery. Cabinet well thought out and solid.”

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“Arrived quickly although 1 piece a day late .Quality good for the money .Took rather longer than would have liked to put together the chest of drawers .Well designed and strong. No defects .All bits in packing.”

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“Very pleased with chair would recommend”

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“I haven't opened it yet as I don't need it till mid January but I am sure that off will be ok.”

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“Good service but never sent any white caps for the Allen key screws for the chest of draws.”

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“Product arrived without a problem and it was easy to assemble. Only one quarm I have is the fitting were not to the best quality. If the fittings were of better quality I would of given this product a five star.”

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“Was a mix up first of all with out of stock but it came into stock again the following day & was despatched and received it by next day So overall I’m satisfied”