Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered in two day packed well and went together really easily looks good now it’s up and in place”

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“Easy to order, wide range of furniture and quick delivery. The item was cheap but it does the job! Would use again!”

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“Very good value for money and a speedy free delivery”

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“Good quality for money spent. Fast delivery”

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“I found the whole process very easy . I found the product I was after looked at the colour options available and then chose which one I required and ordered it . I was then kept up to date with regular emails and was really pleased it all took less than 5 days to arrive and so easy to assemble and looks great in the room it was purchased for . I would order again from Big Furniture Warehouse .”

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“Good quality item and good customer service, very helpful”

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“Very pleased with my purchase and quick delivery.”

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“Issues with the first delivery did not include all items and item that was received was damaged and had to be returned. This process to resolve this was very quick and straightforward. Nothing but praise for the Customer service operative (Samantha) who went above and beyond to deal with my complaint. A company’s service is measured not just by when everything goes well but also when something goes slightly wrong. I would have no hesitation in shopping with the BFW again.”

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“Quick delivery , very pleased with my item”

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“Pleased with the desk. Nice wood effect. Looks classy. Delivery wasn't next day as stated on invoice, it was more like 4 days but as I wasn't in a rush this didn't bother me too much as postage was free.”

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“Good quality furniture, easy to assemble and quick delivery after ordered.”

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“Excellent quality product, easy to assemble, prompt and speedy delivery only minor hiccup was LED lights didn’t work however would recommend product and company”

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“Nice, easy to navigate website. Speedy delivery. Bought a storage ottoman for little ones toys. Great size and colour that fits perfectly in our room. Bonus points as it can be used as seating too!”

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“The console table arrived within 3 working days and was boxed well and looked just as the picture on the website. The wood used for the drawers was solid wood as they said but was like balsa wood rather flimsy and doesn’t slide into the drawer nicely makes a lot of noise and some fiddling required to get it in place smoothly, however I could tell from the photo that the wood didn’t look very good quality. There have been some very damming reviews of the company but everything went as I expected.”

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“Fast efficient delivery, an easy to use website, quick payment process and speedy delivery - would come back.”

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“Speedy delivery good product”

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“Although the delivery was prompt, I wasn't happy with the packaging quality. The goods were not damaged but, I feel you may have some future issues. Good service and great product.”