We ordered an ottoman 4ft white bed from BFW. We had excellent communication from Big Furniture Warehouse via email and telephone with Megan in customer services and were given a two hour delivery slot with their external delivery people XDP (I had read reviews about XDP and had huge concerns that we were going to be let down!), but the item was delivered (a little before the delivery slot but no drama's), and the bed put together in about 3 hours. It's more cream than white, which was a little disappointing, and there is no 'base' in the bottom of the bed, only a Velcro fabric sheet - but in a way this means heavier storage can be put in, so we have 7 plastic storage boxes underneath full of books and teenagers' paraphernalia etc - which is fantastic. The stitching on the headboard does look like it 'might not last' - but this was quite a 'cheap' item and you get what you pay for. Bed is quite hard to push down when raised, as I am only 5ft 2 and can't put the force into it from height, but everyone else in family can manage it well. On the whole we are very pleased, it looks great, has great storage capacity and arrived as expected. Would use BFW again, but still have concerns over XDP having read the terrible reviews, I think we were very lucky!