Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Drawers arrived quickly but had a fault on them so they arranged a return and replacement drawers. Would buy from them again.”

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“Furniture is great. Delivery was meant to be next day, didn’t come for three days with no communication.”

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“Excellent competitive prices, bought 2 desks which are fantastic and solid, only issue would be next day delivery was 3 days, but overall very good.”

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“Quick delivery. Great item, good price and good quality”

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“Arrived promptly. Instructions easy to follow. Cabinet well-made.”

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“Very pleased with the product , understood why it took 5 days to arrive rather than next working day. Courier was on time , polite and put delivery by door before ringing bell and stood back. Thank you”

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“good price and service”

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“Great service and item ok but some small transit damage to one of the dividers. Not ideal but a make do and mend situation and overall good quality.”

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“The item looks beautiful and it was easy to assemble. I am happy with it. The only problem was that it was delivered 2 days late, after I have followed up with the shop. However, they have answered promptly and I received the item during the next day.”

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“Very happy with the table. Bit complicatebto attached the top part but explained very cleared. Quality seems good so far”

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“Deliver was great by parcel force. Just put up the tv cabinet today, took a lot of time to do but worth it, am very pleased. Just the sideboard to do now”

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“I bought 4 products and had some issues with parts but it was dealt with promptly and swiftly. The product quality is good and worth waiting for replacement part.”

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Good Afternoon, I am truly sorry your order was received with transit damage by the courier. I can see all issues have now been resolved and your part was delivered within the advised time scale, Thank you for your patience. Kind Regards, Samantha

“Ordering was simple. Delivery quick. Kept informed at all times. Just disappointed with the quality of the item I purchased.”

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“Nice looking cabinet good delivery service and good price”

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“Quick delivery and nice looking set of draws. Had an issue with draws not closing properly but customer service was quick to offer a solution. I Would use big furniture warehouse again”

Big Furniture Warehouse 4 star review on 19th December 2020

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Good Morning, I am truly sorry your drawers are not closing easily, I have sent you an email to resolve this. Kind Regards, Samantha

“Very happy with my purchase. Item looks like the picture and its very easy to put together. Cant beat the price either or delivery.”

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“Fab value for money and fast delivery.”

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“Furniture is good thanku”

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“An amazing product...absolutely happy ...just one concern..when packing it should be wrapped in some barrier as they leave Mark's on fabric.. other than than happy..cannot upload pic ...to show u”

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“One item I ordered was incorrect size but they sorted it out promptly and replacement arrives quickly. Good customer service.”

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Big Furniture Warehouse is rated 4.3 based on 1,606 reviews