Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

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“Fast service & goods well packaged- only gripe was I didn’t get a confirmation email. When I purchased and after reading reviews was very worried. Ordered on Monday received on Thursday”

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“Really pleased with the quality & the service would certainly order from them again”

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“Good service”

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“Great product and great service. Very prompt”

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“Great product fast efficient drlivery”

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“Fast delivery nice little table, would recommend buying from this company”

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“Speedy delivery, good value for ££”

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“1st time using ur company can't recommend it enough thank u”

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“The product was very well packaged but not what I expected. The thing that bothered me was the return process. Normally, a company provides help with a return - recently Dunhelm arranges a courier for free to collect with just a simple online process and a returns label to print off. With Big Furniture Warehouse it was the opposite - I had to do everything myself. I feel like you should warn people they are liable for all return arrangements clearly on your website. The other issue was the parcel couldn’t be located even though it was tracked and signed for. I then had to wait for the parcel to be found before being refunded. I wouldn’t buy from you again. It was a poor customer service experience. Not what you expect these days.”

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“Good service, good price.”

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“Good product. Best customer service”

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“Excellent service and excellent product”

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“My item arrived promptly and was so easy to assemble.”

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“Beautiful furniture, fairly easy to assemble, nice colour and reasonable price”

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“arrived very quickly, desk fits perfectly with my office! thank youuu”

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“I bought some storage boxes. Quality is very good 🙂 I love them.”

Big Furniture Warehouse 5 star review on 10th March 2021

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“Very good, replied to a couple of online queries I had quickly and cheapest place for this particular furniture. Items dispatched next day if ordered early in the morning.”

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“Brilliant! Excellent quality chest of drawers, great price, fast delivery and brilliant communication. Intitally some of the reviews put me off buying from big Furniture - the lure of the furniture was too great and I went ahead with order. Best decision! Absolutey love my furniture, will be making more purchase soon. Highly recommended.”

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“Quick efficient service thank you”

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“Easy to order. Quality product, matched description perfectly. Delivered quickly and efficiently. Excellent all round.”

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Big Furniture Warehouse is rated 4.3 based on 1,606 reviews