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Big Furniture Warehouse Reviews

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

Company Reviews

Product Reviews

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Big Furniture Warehouse 5 star review on 22nd September 2023

Big Furniture Warehouse 5 star review on 15th September 2023

Big Furniture Warehouse 5 star review on 15th September 2023

Big Furniture Warehouse 5 star review on 11th September 2023

Big Furniture Warehouse 5 star review on 8th September 2023

Big Furniture Warehouse 5 star review on 8th September 2023

83

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant Service and a great product for the price. Would definitely recommend this company to all. Thanks BFW.”

Helpful Report

Hi there, Thank you for taking the time to leave your review. We are glad to read such positive comments! We hope to do business with you again in the near future. Kind regards, BFW

“Speedy delivery .... product was of good quality and easy enough to put together”

Helpful Report

Hi there, Thank you for taking the time to leave your review. We are glad to read such positive comments! We hope to do business with you again in the near future. Kind regards, BFW

“Very pleased with my purchase, beautiful bedside cabinets, size is just what i needed, look really nice, great quality.”

Helpful Report

Hi there, Thank you for taking the time to leave your review. We are glad to read such positive comments! We hope to do business with you again in the near future. Kind regards, BFW

“Lovely and such great price would buy again”

Helpful Report

Hi there, Thank you for taking the time to leave your review. We are glad to read such positive comments! We hope to do business with you again in the near future. Kind regards, BFW

“Excellent communication and prompt service. The bed that we ordered came with clear instructions which was a relief as was dreading the possibility of them being poorly written! Wired recommend and use again.”

Helpful Report

Hi there, Thank you for taking the time to leave your review. We are glad to read such positive comments! We hope to do business with you again in the near future. Kind regards, BFW

“I am very happy with my bedside locker. It is the first flat pack item I have ever put together, so was very pleased with myself.”

Helpful Report

Hi there, Thank you for taking the time to leave your review. We are glad to read such positive comments! We hope to do business with you again in the near future. Kind regards, BFW

“I recently purchased a mirror chest of drawers and was very impressed with the quality and service I received. I couldn't fault it and would definitely recommend the Big Furniture Company. Many thanks”

Helpful Report

Hi there, Thank you for taking the time to leave your review. We are glad to read such positive comments! We hope to do business with you again in the near future. Kind regards, BFW

“Needed to send an armchair back. Very easy to do. Helpful when I phoned and emailed information that I needed, in order to do so. The chair that I ordered was of very good quality at a very competitive price. It was a real shame that I was unable to keep it. Prompt with the full refund as well.”

Helpful Report

Hi there, Thank you for taking the time to leave your review. We are glad to read such positive comments! We hope to do business with you again in the near future. Kind regards, BFW

“I borth two chest of draws and i wont be buying from them again. Ive send them back the following day. The chest of draw was small and uneven . The company came to collect the chest of draws and made the payment as soon as it got to the warehouse.”

Helpful Report

Hi there, We are terribly sorry that you received a faulty item. Due to selling mass produced items, sometimes such issues can occur and please be assured that we never intended for this to happen. We offered to rectify the issue however you understandably did not wish to proceed and simply wanted a return for refund, which we arranged free of charge and fully refunded upon return quickly. My apologies for the initial issues that occurred and for any inconvenience caused. Kind regards, BFW

“Best price i found for shelving item, and bonus of next day delivery, will certainly look here for similar items in future”

Helpful Report

Hi there, Thank you for taking the time to leave your review. We are glad to read such positive comments! We hope to do business with you again in the near future. Kind regards, BFW

“Very happy with services and my product , certainly use big furniture warehouse again”

Helpful Report

Hi there, Thank you for taking the time to leave your review. We are glad to read such positive comments! We hope to do business with you again in the near future. Kind regards, BFW

“Lovely bed my daughter loves it and after sales customer service wonderful.”

Helpful Report

Hi there, Thank you for taking the time to leave your review. We are glad to read such positive comments! We hope to do business with you again in the near future. Kind regards, BFW

“I bought two bedside chest of drawers. Really pleased with them. The packaging was fantastic ensuring there was no damage”

Helpful Report

Hi there, Thank you for taking the time to leave your review. We are glad to read such positive comments! We hope to do business with you again in the near future. Kind regards, BFW

“Really great service. Our order was due to come the next day and needed to make a last minute change to the delivery. Spoke to Lauren who was really helpful and changed it with no problem and it arrived on time. The product was really good quality we were really pleased”

Helpful Report

Hi there, Thank you for taking the time to leave your review. We are glad to read such positive comments! We hope to do business with you again in the near future. Kind regards, BFW

“I recently purchased two wardrobes from the Big furniture warehouse. They were delivered very quickly and were easily put together by myself. I would recommend this to anyone wanting furniture. They're are priced very reasonable.”

Helpful Report

Hi there, Thank you for taking the time to leave your review. We are glad to read such positive comments! We hope to do business with you again in the near future. Kind regards, BFW

“Avoid like the plague, shocking customer service, delivery service a joke, waited in for three days, lie after lie, offered £10 compensation, buy from elsewhere even if more expensive.”

Helpful Report

“Good quality. Easy to assemble”

Helpful Report

Hi there, Thank you for taking the time to leave your review. We are glad to read such positive comments! We hope to do business with you again in the near future. Kind regards, BFW

“Arrived on time in good condition”

Helpful Report

Hi there, Thank you for taking the time to leave your review. We are glad to read such positive comments! We hope to do business with you again in the near future. Kind regards, BFW

“Delivery and product fabulous no issues thankyou”

Helpful Report

Hi there, Thank you for taking the time to leave your review. We are glad to read such positive comments! We hope to do business with you again in the near future. Kind regards, BFW

“We recently bought the Lancaster large TV stand. It arrived a day late with no communication from the Big Furniture Warehouse which was a bit frustrating, however, overall I am pleased with the product - it seems to be of good quality and is looks great.”

Helpful Report

Hi there, We are very sorry that the delivery was delayed and we apologize for any inconvenience that this may have caused you. We are glad to read that you are overall pleased with the product that you received. We hope to do business with you again in the near future. Kind regards, BFW

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Big Furniture Warehouse is rated 4.3 based on 1,606 reviews