Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prices were good. Quick delivery. Happy with my purchase.”

Helpful Report

“Decent hallway bench for the price, strong and good design”

Helpful Report

“Love these ottomans !! So easy to assemble & very sturdy & tidy!”

Helpful Report

“Very good service. Quick.”

Helpful Report

“Fast delivery and great quality.”

Helpful Report

“Quick delivery, wasn't expecting it to be so quick”

Helpful Report

“Very happy with the service but the wardrobe feels like cardboard in places, very flimsy and if we hadn't paid someone to fix it, I would have thought of returning it.”

Helpful Report

Hi, I do apologise that you are unhappy with the quality of the item. Could I ask that you contact us directly so that we can try and get this issue resolved for you?

“Cannot fault the service, the product wasn’t what we wanted in the end however they dealt with the refund immediately with no fuss!”

Helpful Report

Hi John, Apologies we could not help you further, however i am glad we got this resolved for you in the end. Kind Regards Thomas

“Lovely table and chairs, so nice to get something that you don't need an engineering degree to build absolutely beautiful and practical.”

Helpful Report

Hi Arthur Many thanks for your kind feedback, really glad you like your purchase. Kind Regards Thomas

“very pleased with my bistro set . Prompt delivery . Looks great on my balcony !”

Helpful Report

Dear Selma, We came across the review you wrote for us. It was wonderful to hear that you are happy with your purchase. Reviews like this are the reason for which we work hard. Kind Regards Thomas

“Well made item at a competitive price. Delivered promptly and efficiently. Relatively easy to assemble although would be easier with two persons”

Helpful Report

“I am so sorry to put this review But this is my real opinion Bought an item was damaged waiting for replace the damaged part But don't get any response I don't recommend this site”

Helpful Report

“Unfortunately one box was a different shade to the other 3.”

Helpful Report

“I purchased a Table & 6 Chairs from Big Furniture Warehouse and I’m so Pleased with them ... Great Quality, Very easy to assemble, highly recommend 10/10.”

Helpful Report

Dear Veronica, We came across the review you wrote for us. It was wonderful to hear that you are happy with your purchase. Reviews like this are the reason for which we work hard. Kind Regards Thomas

“I have used this firm twice bought 4 items of furniture Everything was excellent good quality and next day delivery Highly recommended Thank you the wonderful team at The Big Furniture Warehouse”

Helpful Report

Dear Patricia Thankyou for your feedback and kind words, we really appreciate your business and look forward to help you with anything else in the future. Kind Regards Thomas

“Excellent product - well made and very easy to assemble, looks perfect on the patio. Well priced and good value while maintaining quality. Helpful and responsive customer care.”

Helpful Report

Dear Xenia Thankyou for your feedback and kind words, we really appreciate your business and look forward to help you with anything else in the future. Kind Regards Thomas

“I was unsure about purchasing as this was a new company to me however the price was competitive, the delivery was so quick and the product was well packaged. So impressed and would use them again.”

Helpful Report

Thankyou for your feedback and kind words, we really appreciate your business and look forward to help you with anything else in the future. Kind Regards Thomas

“Fast free delivery, product good quality”

Helpful Report

Dear Patricia, Thankyou for your feedback and kind words, we really appreciate your business and look forward to help you with anything else in the future. Kind Regards Thomas

“Very happy with purchase.”

Helpful Report

Thankyou for your feedback and kind words, we really appreciate your business and look forward to help you with anything else in the future. Kind Regards Thomas

“My ideal shoes cabinet. Nice design and color. Though there is little problem during assembling (the marked holes are not in correct position), finally it's done with my own adjustment.”

Helpful Report

Big Furniture Warehouse is rated 4.3 based on 1,606 reviews