Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

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“We ordered 2 chest of drawers and a sideboard. They came when they said they would, and we had all 3 items built within 4-5 hours. The quality is great and the instructions were easy to follow. Would certainly recommend. Jayne”

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“Quality was excellent, delivery prompt, instructions clear, price good. Would recommend.”

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“Brilliant service, good price. Found furniture very well made and sturdy for flat pCks”

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“good price and service”

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“Ordered a desk and chair for daughters bedroom, both really nice and great quality, good sturdy desk. Dispatched very quickly and arrived before expected delivery date.”

Big Furniture Warehouse 5 star review on 1st February 2021

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“THIS OTTOMAN IS BEAUTIFUL, LOVE THE LOOK AND QUALITY BUT HAD TROUBLE WITH THE LEGS, THEY CAME WITHOUT SCREWS AND THE INSTRUCTIONS DON'T MATCH THE LEGS. THANKFULLY I HAVE AN INDUSTRIOUS HUSBAND!”

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“Good quality product, just what I was looking for at a good price delivered very quickly. Great customer service thank you”

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“Fast delivery and just as photo”

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“Excellent service, products and prices.”

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“Very fast delivery, good price, item good quality & excellent communication throughout. Would recommend”

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“Good quality furniture and fast delivery thanks so much!”

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“Quick service, great quality product. Really happy with our purchase”

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“Great, speedy service. Ordered on a Sunday afternoon & it arrived on the Tuesday. Product exceeded expectations based on the price - fantastic.”

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“Good service on arrival, quick and fast. Poor before hand. I was contacted to arrange delievery and missed call. Was impossible to contact warehouse directly to arrange.”

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“Great service and item ok but some small transit damage to one of the dividers. Not ideal but a make do and mend situation and overall good quality.”

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“The item looks beautiful and it was easy to assemble. I am happy with it. The only problem was that it was delivered 2 days late, after I have followed up with the shop. However, they have answered promptly and I received the item during the next day.”

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“Well informed on delivery, very pleased with item exactly as shown in photo. Clear instructions on how to assemble.”

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“Very happy with the table. Bit complicatebto attached the top part but explained very cleared. Quality seems good so far”

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“The instructions are really poor while making the iteam”

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“The desk is far too low/the legs are far too short. With my office chair at its lowest setting, I cannot cross my legs whilst sitting at the desk. I am a 5ft 5 slim female so I cannot imagine how this desk could be suitable for anyone taller.”

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Good Afternoon, I am truly sorry to hear you are not happy with your new purchase, We do advertise all measurements on our website. I have sent you an email to resolve this for you. Kind Regards, Samantha

Big Furniture Warehouse is rated 4.3 based on 1,606 reviews