Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

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“Deliver was great by parcel force. Just put up the tv cabinet today, took a lot of time to do but worth it, am very pleased. Just the sideboard to do now”

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“Excellent customer service. I contacted Big Furniture Warehouse as the package arrived and was damaged. I got a reply the same day and a replacement part was ordered and received within a week. We love our new Lima TV Unit, it was easy to assemble and looks great.”

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“I bought 4 products and had some issues with parts but it was dealt with promptly and swiftly. The product quality is good and worth waiting for replacement part.”

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Good Afternoon, I am truly sorry your order was received with transit damage by the courier. I can see all issues have now been resolved and your part was delivered within the advised time scale, Thank you for your patience. Kind Regards, Samantha

“Great customer service and product arrived on time.”

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“Amazing. Great quality and service.”

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“Good price, delivery and quality. First order but will use again”

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“Delivery was fast. But part of the item I ordered was missing so I now have an incomplete cabinet.”

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Good Afternoon, Please accept our sincerest apologies, I have requested for the required part and have sent you an email to confirm. Kind Regards, Samantha

“Fantastic storage cubes, gorgeous quality and great service. Definitely recommend and will be ordering again.”

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“I was really pleased with my purchase and the website was very easy to use. My items came well packaged and within the time limit . Would definitely use this company again and recommend to others . Prices reasonable too.”

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“Prompt delivery and the quality looks great. Really good value for money”

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“Perfect value for money!”

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“Great purchase and quick delivery. Will definitely be ordering from here again 🌟🌟🌟🌟🌟. Easy to put together and love the sliding door which hides all my cosmetics. Looks neat and tidy.”

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“Absolutely love my new cube unit. Was easy to put together. Thank you”

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“Really quick delivery , kept well informed by email haven’t opened product yet , for a new flat . A 😊”

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“I ordered the coffee table and I love it! Looks very fashionable, the product is high quality. I am happy with the fast delivery.”

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“Not quite the same shape as the toilet. But easy to fit”

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“Unfortunately my one order of four items came out in three deliveries. One of those deliveries I am still waiting for. This has been over a week. I’m struggling to get appropriate feedback from the customer service email account. I just keep going told it will get to me. No time scales. No apology. Not good enough.”

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“Great service, arrived shortly after purchase and at a reasonable price.”

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“Ordering was simple. Delivery quick. Kept informed at all times. Just disappointed with the quality of the item I purchased.”

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“Excellent service! Product arrived very quickly and the quality was great, just what I wanted! Thanks so much!”

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Big Furniture Warehouse is rated 4.3 based on 1,606 reviews