Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

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“Nice furniture”

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“Very pleased with our recent purchases. Would definitely recommend this company. They keep you updated with the status of your delivery and both items were delivered promptly.”

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“BRILLIANT QUITE EASY TO PUT TOGETHER LOOKS GOOD”

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“Product is great and it was delivered very quickly. Overall a great service and fast.”

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“Very helpful advice when I couldn't assemble it. Good product”

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“Great customer service, nothing was a problem when an item was damaged during delivery. They just resent another”

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“Bad experience. Ordered a unit - it arrived but it was missing a piece, emailed to try and sort, and on 2 separate occasions wrong piece was sent out. Ongoing for over a month and still trying to sort a refund.”

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“Quick delivery and great product”

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“Fantastic, friendly service +product”

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“Arrived promptly. Well packaged. Had fun putting it together. It looks great”

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“Website easy to navigate. Once item paid for they kept me updated on delivery date . Items delivered no issues . One item returned easily . Very Good customer service”

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“Fab product and service. Thumbs up from me!”

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“Solid piece of furniture. Delivered on time. Happy with service.”

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“Brilliant item and fast delivery. Cant believe how sturdy this table is. Was worried after I ordered it but would highly recommend. The quality is excellent”

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“Arrived on time, VERY well packed, all items as stated and went together well, solid and quiet heavy when constructed pleased with quality at very good price RECOMMENDED”

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“Unfortunately the instructions weren’t correct for assembly of our shelves and we ended up breaking a part so bad to reorder the whole set of shelves again!”

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Good Afternoon, Please accept our sincerest apologies, If we had been made aware we could have certainly arranged for a replacement part to be sent. If you do still have the damaged item please do email us and we will have a replacement part sent to yourself so you are able to use what you have paid for. Kind Regards, Samantha

“great product. Exactly as described.”

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“Quick delivery, very sturdy ottoman, to go with my sons other corona bedroom furniture. Instructions were clear”

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“Nice looking cabinet good delivery service and good price”

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“Great service. Delivery was within days despite this busy period and unfortunately we received the wrong colour unit but this was dealt with and replaced within days. Such good service and hassle free”

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Big Furniture Warehouse is rated 4.3 based on 1,606 reviews