Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

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“They incorrectly told me I had received the delivery, it turned up the day after, damaged. I want to return the product, i was given a date, waited in all day, and it never turned up. Now they won't send me a label to return it via the post? Forcing me to wait in a full day again, with no guarantee of the delivery man turning up.”

Helpful Report

Hi there, We are very sorry for the inconvenience that this matter caused you. We apologize for the courier issues that you faced however can see that the matter has since been resolved and you choose for us to resolve the matter by sending you a replacement item. Again, we apologize for the inconvenience that this may have caused you. Kind regards, BFW

“Excellent service Thank you”

Helpful Report

Hi there, Thank you for your feedback. We hope to deal with you again in the near future. Kind regards, BFW

“Brilliant furniture. Great quality & value for money. Looks expensive and stylish.”

Helpful Report

HI there, Thank you for your feedback. We hope to deal with you again in the near future. Kind regards, BFW

“BFW staff were lovely, very helpful and a pleasure to deal with. The Futon was as described and well made and I am assured by the user that it is very comfortable. Would definitely use again.”

Helpful Report

Hi there, We are very sorry for the issues faced with the courier however we are glad to read that you are happy with the customer services provided from our staff. We hope to deal with you again in the near future. Kind regards, BFW

“Plenty of choice, reasonable prices, and quick delivery.”

Helpful Report

Hi there, Thank you for leaving us a positive review. We hope to deal with you again in the near future. Kind regards, BFW

“Quick delivery (though slightly confusing as we ordered just before a bank holiday). Product is ideal and was £50 cheaper than anywhere else we looked. Unfortunately, when it arrived we were missing a bolt but I got in contact with customer service and replacements were sent out the same day arriving the next morning.”

Helpful Report

Hi there, Thank you for leaving us a positive review. We apologise for the initial issues with the missing bolt however it is great to read that you had a positive experience with our customer service team when resolving the matter. We hope to deal with you again in the near future. Kind regards, BFW

“Great product, good quality and delivered quickly and without any damages.”

Helpful Report

Hi there, Thank you for leaving us a positive review. We hope to deal with you again in the near future. Kind regards, BFW

“Arrived on time and well packaged. Clear instructions so very easy to assemble and seems quite sturdy and looks really good.”

Helpful Report

Hi there, Thank you for leaving us a positive review. We hope to deal with you again in the near future. Kind regards, BFW

“Slight problem with item damaged - replaced immediately. Great customer service.”

Helpful Report

Hi there, Thank you for leaving us a positive review. We apologize for the issue with your initial item however it is great to read that you received a positive experience from our customer services team when resolving the matter. We hope to deal with you again in the near future. Kind regards, BFW

“My shelf unit came very quickly really good quality and looks really good when up. Bit fiddly to put together but worth it.”

Helpful Report

Hi there, Thank you for leaving us a positive review. We hope to deal with you again in the near future. Kind regards, BFW

“Chest of drawers is ok but instructions were so poor that it was a terrible headache to put together”

Helpful Report

Hi there, We are very sorry to read that you had issues with the assembly instructions for the product which you ordered from us. I will pass your feedback on to our quality control team who can assess the matter further and look in to how we can make things a little clearer on the assembly instructions for the product which you ordered. We hope to deal with you again in the near future. Kind regards, BFW

“What would have been a lovley product, was sent with a few marks and damage, to be followed by poor customer service and manners to be somewhat desired.”

Helpful Report

Hi there, We are very sorry that the goods arrived to you damaged in transit. We offered a replacement and replacement parts however you decided to keep the item for a part refund. A generous part refund was offered to you and has since been accepted and issued back to your original method of payment. We apologize again for the transit damage. Kind regards, BFW

“Great product. I liked it so much that I placed second order. Excellent service on both occasions and I will be placing another order in a few weeks time. One happy customer”

Helpful Report

Hi there, Thank you for leaving us a positive review. We hope to deal with you again in the near future. Kind regards, BFW

“Good product, good quality, would use again. Recommed the company to anyone thinking of buyers from them”

Helpful Report

Hi there, Thank you for leaving us a positive review. We hope to deal with you again in the near future. Kind regards, BFW

“Excellent service, communicated well, delivered on time. Bed frame instructions not very clear but looks good now all done”

Helpful Report

Hi there, Thank you for leaving us a positive review. We hope to deal with you again in the near future. Kind regards, BFW

“They need to change their delivery company, half my sofa arrived a few days late and the second half wasn’t delivered for another 12 days.”

Helpful Report

Hi there, We are extremely sorry that you have had such a negative experience with the third party courier service that we use. Please be assured that you feedback will be passed on to our courier account manager who can assess the matter further. We apologize for the inconvenience caused. Kind regards, BFW

“I ordered two bedside drawers from here and they were sent to another address which wasn’t even on the same road as me but the deliverer didn’t even knock on or leave a card and one of the drawers was broke”

Helpful Report

Hi there, We are very sorry for the issues that occurred with the courier and then them damaging the item in transit. Please be assured that your feedback will be passed on to our courier account manager in order for this matter to be looked in to further internally. We apologize for the inconvenience caused. Kind regards, BFW

“Arrived on time looks really nice and very soft material x”

Helpful Report

Hi there, Thank you for leaving us a positive review. We hope to deal with you again in the near future. Kind regards, BFW

“Very good friendly service, had to wait a little bit longer for a refund but was sorted out in the end. Would highly recommend this company, good solid furniture for the money. 👍🏻”

Helpful Report

Hi there, Thank you for leaving us a positive review. We hope to deal with you again in the near future. Kind regards, BFW

“Quick delivery & really pleased with ladder, great price & easy to assemble”

Helpful Report

Hi there, Thank you for leaving us a positive review. We hope to deal with you again in the near future. Kind regards, BFW

Big Furniture Warehouse is rated 4.3 based on 1,606 reviews