Adam
They incorrectly told me I had received the delivery, it turned up the day after, damaged. I want to return the product, i was given a date, waited in all day, and it never turned up. Now they won't send me a label to return it via the post? Forcing me to wait in a full day again, with no guarantee of the delivery man turning up.
Helpful Report
Hi there,

We are very sorry for the inconvenience that this matter caused you.

We apologize for the courier issues that you faced however can see that the matter has since been resolved and you choose for us to resolve the matter by sending you a replacement item.

Again, we apologize for the inconvenience that this may have caused you.

Kind regards,
BFW
Big Furniture Warehouse is rated 3.98 based on 393 reviews

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