Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic quality furniture with quick delivery very fairly priced , would use again”

Helpful Report

“Order placed nearly 3 weeks ago, we have waited in at home twice for delivery of wardrobe and still nothing. Meant to be delivered today which is a Saturday and the office is closed so we cant even contact anyone”

Helpful Report

“Really helpful. Brilliant service!”

Helpful Report

Hi there, Thank you for leaving us a positive review. We hope to deal with you again in the near future. Kind regards, BFW

“The desk was damaged when I unpacked it and the instructions for Assembly could be much clearer. I did get the damaged part of the desk replaced and the staff were very helpful.”

Helpful Report

HI there, We are very sorry that you had such issues and apologize for the inconvenience caused. We are however glad that you found the staff helpful in replacing the damaged part. We apologize again for this. Kind regards, BFW

“Excellent customer service. One of the parts was incorrect so emailed the company and a instant response. They sent the correct part straight away! Highly recommended!”

Big Furniture Warehouse 5 star review on 23rd July 2019

Helpful Report

Hi there, Thank you for leaving us a positive review. We hope to deal with you again in the near future. Kind regards, BFW

“paid for a saturday delivery, did not happen. still waiting for a refund a month later.”

Helpful Report

Hi there, We are very sorry to read this. We don't appear to have had any contact from you vi email. We will contact you to resolve this matter. I apologize for the inconvenience caused. Kind regards, BFW

“I ordered 2 items, one of which did not contain the right parts and the other was completely the wrong product - useless. The customer services team are very pleasant and polite but did require chasing for everything.”

Helpful Report

Hi there, We are very sorry that you had such issues with your order and apologize for the inconvenience caused. We are glad that you received a positive experience with our customer services team however apologize that you feel that you have to chase for updates. We do hope that this does not deter you from ordering with us again in the future. Kind regards, BFW

“We ordered the grey ladder, really happy with the quality and also quick delivery service. Would definitely use again”

Helpful Report

Hi there, Thank you for leaving us a positive review. We hope to deal with you again in the near future. Kind regards, BFW

“Delivery was not on time. Item arrived damaged. Hard to contact customer services.”

Helpful Report

Hi there, We are sorry to read this. We have been in contact with you via email and resolved the issue prior to your feedback. Apologies for the inconvenience caused. Kind regards, BFW

“Big and beautiful. My daughter and i completed it with some difficulty but not much. Fun to do and a decent size.”

Big Furniture Warehouse 5 star review on 12th July 2019

Helpful Report

Hi there, Thank you for leaving us a positive review. We hope to deal with you again in the near future. Kind regards, BFW

“Dispatched well. Only snag was delivery but they got that sorted very quickly. Great customer service.”

Helpful Report

Hi there, Thank you for leaving us a positive review. We hope to deal with you again in the near future. Kind regards, BFW

“Terrible.had to get refund after multiple failed deliveries fobbed off numerous time by operators. Will never use again. Order no.1693189”

Helpful Report

Hi there, We are very sorry that you had issues with the courier service and apologize for the inconvenience caused. When you contacted us directly, we assisted with the matter and ensured that you was fully refunded due to the item having not arrived. We apologize again for the issues with the courier service and apologize for the inconvenience caused. Kind regards, BFW

“The ottomon I bought is really good quality and cheaper than anywhere else and free delivery in 2 days as promised. So easy to assemble. Can't fault it”

Helpful Report

Hi there, Thank you for leaving us a positive review. We hope to deal with you again in the near future. Kind regards, BFW

“I placed an order with Big Furniture Warehouse for a chest of drawers. At every step I was kept updated until delivery. Wien my order was delivered the two young men couldn’t have more helpful and obliging. The drawers are glass, they were very well packaged and look beautiful. I would not hesitate to order from them again. They were great in every way and so easy to order from. It was a pleasure.”

Helpful Report

Hi there, Thank you for leaving us a positive review. We hope to deal with you again in the near future. Kind regards, BFW

“Amazing company would definitely recommend”

Helpful Report

Hi there, Thank you for leaving us a positive review. We hope to deal with you again in the near future. Kind regards, BFW

“Fantastic ordering and emails regarding delivery, couldn’t ask for better”

Helpful Report

Hi there, Thank you for leaving us a positive review. We hope to deal with you again in the near future. Kind regards, BFW

“I ordered a cot bed in June. The order went through plus payment. I wasn’t told until afterwards that the item is out of stock. I had to phone to find out when it would be back in stock and then had to ask for email confirmation of this. Had I known it was out of stock I would have bought it elsewhere.”

Helpful Report

Hi there, I am very sorry to read that you missed that the order was out of stock on our website and that you was placing the order for a pre-order. This is visible on the item page and it does also state 'pre-order' when placing the order however I will pass this on to our sales manager to look in to this further internally. Kind regards, BFW

Hi there, We are very sorry that you missed that this item was out of stock on the listing and also that the item was a pre-order. Kind regards, BFW

“i ordered 4 pieces of furniture on a specific day as i would only be home on the day they should of arrive . i ordered on a friday and i was told delivery monday - i then got an email on saturday saying 2 items had been delivered and had been signed for by me. As i wasnt there i knew this wasnt true.i waited all of the monday for the other items to arrive , the website stated will arrive by 5:30- nothing - at 7:45 that evening i get a call to say they are outside however by then i had left so they then left it with a neighbour which i didnt want and didnt ask for . 2 days later the final item arrived without any warning and again left with a neighbour what i didnt want or ask for. The items all had small cosmetic damages to them which make them unsightly to look at from certain angles. All in all a disaster and waste of money”

Helpful Report

HI there, We are very sorry that you had such issues with the courier service that we have to use for the goods ordered. I can assure you that we as a company did not expect that this would occur as it is within our best interest for our customers orders to be fulfilled without any issues. We really are very sorry for the inconvenience that this matter caused you. Kind regards, BFW

“Well made sofabed. Good quality product Excellent service from Big furniture. delivery and on time . Would order again .”

Helpful Report

Hi there, Thank you for leaving us a positive review. We hope to deal with you again in the near future. Kind regards, BFW

“Great delivery service. The bed is made of solid wood, very well made throughout, the drawers very large. My son 16 put it up with no problems, comes with choice of 2 handles. Really, really pleased with the quality of wood and finish, feel tempted to replace other 2 beds I have due to the great storage.”

Helpful Report

Hi there, Thank you for leaving us a positive review. We hope to deal with you again in the near future. Kind regards, BFW

Big Furniture Warehouse is rated 4.3 based on 1,606 reviews