Cheryl Stanmore
I ordered a cot bed in June. The order went through plus payment. I wasn’t told until afterwards that the item is out of stock. I had to phone to find out when it would be back in stock and then had to ask for email confirmation of this. Had I known it was out of stock I would have bought it elsewhere.
Helpful Report
Hi there,

I am very sorry to read that you missed that the order was out of stock on our website and that you was placing the order for a pre-order.

This is visible on the item page and it does also state 'pre-order' when placing the order however I will pass this on to our sales manager to look in to this further internally.

Kind regards,
BFW
Hi there,

We are very sorry that you missed that this item was out of stock on the listing and also that the item was a pre-order.

Kind regards,
BFW
Big Furniture Warehouse is rated 3.97 based on 397 reviews

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