Chloe Wilds
i ordered 4 pieces of furniture on a specific day as i would only be home on the day they should of arrive . i ordered on a friday and i was told delivery monday - i then got an email on saturday saying 2 items had been delivered and had been signed for by me. As i wasnt there i knew this wasnt true.i waited all of the monday for the other items to arrive , the website stated will arrive by 5:30- nothing - at 7:45 that evening i get a call to say they are outside however by then i had left so they then left it with a neighbour which i didnt want and didnt ask for . 2 days later the final item arrived without any warning and again left with a neighbour what i didnt want or ask for. The items all had small cosmetic damages to them which make them unsightly to look at from certain angles. All in all a disaster and waste of money
HI there,

We are very sorry that you had such issues with the courier service that we have to use for the goods ordered.

I can assure you that we as a company did not expect that this would occur as it is within our best interest for our customers orders to be fulfilled without any issues.

We really are very sorry for the inconvenience that this matter caused you.

Kind regards,
Big Furniture Warehouse is rated 3.94 based on 401 reviews

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