Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality bedside tables which were perfect and extremely well packaged. Good support from the Customer Care team”

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“This was the 1st time ordering from this company and the entire process was very smooth. Delivery arrived as stated and the delivery driver was very helpful. He helped to remove the chest of drawers from the box and then took the empty box and Styrofoam away. The chest of drawers is absolutely beautiful, fits perfectly in my bedroom and makes my room look and feel very elegant. My mom and sister both love it. The drawers are very spacious and the material is strong and sturdy. I would definitely recommend this Company and will be ordering from them again. Thank you for a great experience.”

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“Fast sevice, excellent produ.ct”

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“Great show cupboard looks gorgeous and fits lots off shoes in it”

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“Really pleased with the quality of the desk I purchased.I will be ordering more furniture from here in the near future.”

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“Amazing delivery- received my parcel in 36 hours, no delivery charges. Great product- product really good, little hard to build up but once completed looks fabulous and expensive. Brilliant Price- found really cheap prices here comparison to others same product easily available with extra 10 or 15 quid. 100% recommended!!”

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“Great service and despatch from big furniture warehouse, highly recommend this company. Very cheap too”

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“Our hall cabinet was well priced and the free shipping was most welcome. Goods arrived earlier than expected, overall an ecellent service.”

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“Excellent delivery and item”

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“Good service quality furniture pleased with service fast delivery Good value for money”

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“Brilliant item and no problem.”

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“I love my coffee table! Particularly the storage. My puzzles now sit happily in there. No more unnecessary clutter. Plus bottom shelf houses all magazines. Delivery was faster than expected. I shall be ordering again as I need to change my bed. THANK YOU!”

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“Great Webb site, easy to navigate, clear descriptions with full size & material spec. Easy ordering process with timely despatch & delivery info emailed. Quick delivery & arrived in perfect condition. Will used the Big Furniture Warehouse again!”

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“Really pleased with product, great value for money. Customer Service was excellent, responded to email question promptly and delivery was quick. Would definitely buy from again. Thanks.”

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“Good product, excellent price. Fast delivery. Thanks”

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“Great service and product, highly recommended”

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“So so pleased with my purchases. Didn’t read reviews until after I’d placed my order so anxiety levels were high but thankfully we received excellent service. Delivery was trouble free albeit over a couple of days. Instructions were clear for making furniture and I would definitely recommend. Will order from this company again.”

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“Have had an amazing experience with BFW, their service initially let us down due to the delivery being delayed, but they made it a priority to make it up to us with a new delivery and discount offer. Damien from their service team was great at keeping us informed and replying to our emails very promptly. The product arrived well packaged and is made of great quality, easy to install and put together. We have had many compliments on our new furniture and will be looking to purchase more furniture from BFW in the future! Thanks again!”

Big Furniture Warehouse 5 star review on 20th November 2021

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“Very good customer service experience”

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“Highly recommended. Had a missing part, customer service were very quick to deal with it and the part was delivered within a few days.”

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Big Furniture Warehouse is rated 4.3 based on 1,606 reviews