Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“surprisingly good quality shoe bench and considerably cheaper than the competition, very quick delivery too. Assembly instructions could be a little clearer so proceeding slowly and carefully is recommended. Overall excellent purchase, thank you.”

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“Very good service and quick delivery would definitely shop with them again”

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“Cast iron garden bench- good quality for the price and relatively easy to assemble. Came two days after the order went in as promised. Good service.”

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“Excellent service, great value and beautiful boxes at almost half the price of Homebase for a better product. And free delivery! Definitely recommend”

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“Loved my blanket chest - was delivered within 2 days of order - brilliant”

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“Thank you very happy with new matress very comfy to sleep excellent value for money excellent delivery drivers who delivery parcels to customers”

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“Excellent product and great customer service. Would recommend to others.”

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“I purchased 2 x 5 drawer sets and 2 x 3 drawer sets for my bedroom absolutely love the furniture it’s stylish and went well together ordered on a Friday was delivered separately on a Tuesday and Wednesday would definitely be buying again 🙂”

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“The delivery was very quick and the chest of drawers is of a very high standard and was mostly straight forward to build”

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“Good furniture”

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“Very quick delivery and great product”

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“Excellent service provided I am very happy with my purchase and they look so like the picture advertising them. Its a ten from me very happy customer Thank you 😁”

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“Item arrived within stated time,exactly as described really easy to make .fantastic value for money.didn't use customer service so no comment on that side..really pleased with the whole procedure from ordering to receiving .”

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“Bought the Lancashire bedroom set. Lovely design, sturdy and strong. Wardrobe takes longer than the 1 hour stated- more like 2-3 depending on your DIY skills. Does need two people for construction. Instructions are fairly easy to follow and logically set out. Getting the wardrobe doors hanging right is abit of trial and error, but that is the same in all flat pack furniture doors. Chest of drawers and bedside cabinets are again sturdy and strong, nice design. Instructions logical and easy to follow. Only one person required. Not sure why the handles on the drawers are not the same as on the wardrobes? Personal choice I would have preferred them all to match as it is a set, so I have bought handles to match the wardrobe.”

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“Very pleased with the cream console table.”

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“Amazing service revived 2 days after ordering The unit is really lovely and the price was great”

Big Furniture Warehouse 5 star review on 27th January 2023

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“Very happy with my mustard ottoman bench ,love the colour and style .”

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“Quick delivery good strong cabinet the only negative is the draw runners but still worth 5*”

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“Order was processed very quickly and delivered. Very pleased with the items”

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“Great service, arrived earlier than expected, very happy with the items purchased.”

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Big Furniture Warehouse is rated 4.3 based on 1,606 reviews