Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my item on the Friday and did expect it to arrive on the Monday as on the website it said delivery next working day. Unfortunately it didn't arrive until Tuesday so had to wait in both days.”

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“Great service. Good quality”

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“Great product. Arrived safely & quickly. Fast response to email as items arrived separately. Straightforward to put together & looks great”

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“Ordered at the week end, promised delivery within 5 working days. Delivered on Wednesday exellent service.”

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“Absolutely brilliant service - excellent side board, very solid! Thank you”

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“Great quality, very pleased with it. Arrived super fast by courier. Will definitely buy again and recommend.”

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“Brilliant service, always kept in touch and delivery was very quick. Our TV stand was easy to assemble and looks fab.”

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“Delighted with the bench and the delivery went smoothly as well. Very pleased.”

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“My new office desk arrived and it’s fabulous. An almost identical desk was 3x the price on another website. Very pleased with BFW.”

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“Good price and very quick delivery of items.”

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“I use the big furniture warehouse alot because the items I buy are always easily built and they look great when they finished”

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“Good delivery .. on time. Very pleased with product desk Easy to order and good value and Free delivery”

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“Ordered the bedside cabinets. Pleased with them, looked at a few designs. Placed order, we were kept in touch via email to let us know eta. Designated time slot , arrived on time. Well done.”

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“Really fast delivery. Good value for money furniture.”

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“Amazing! Great value bed”

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“Beautiful wardrobe, excellent service from the guys that put it together for me.”

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“Great choice of bistro sets at excellent prices. Delivery was free and very quick. The Sofia Mosaic bistro set is strong and heavy, so will withstand strong winds. The chairs just unfold, and the table just needs a couple of bolts to hold the legs in place. It looks lovely on my patio and I am delighted with it.”

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“Really impressed with very speedy delivery, quality of item and (relative) ease of assembly. Love using my dressing table, has made a real difference to my work morning routine. Won't hesitate to recommend and purchase again from Big Furniture Warehouse.”

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“Fantastic service, fast delivery, brilliant prices. We will definitely order from yourselves again.”

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“Absolutely brilliant 🤩,I wish all furniture shops gave this great customer service , arrived with 3 days of ordering , sent information of what time etc , and what a lovely unit I received , excellent quality and a really good price , so glad I have found this place , 👍🏻”

Big Furniture Warehouse 5 star review on 1st September 2021

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Big Furniture Warehouse is rated 4.3 based on 1,606 reviews