Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very satisfied with the service and promt delivery. The item is much better quality than I expected for the price and assembly instructions were clear and precise. Won't hesitate to purchase again.”

Big Furniture Warehouse 5 star review on 27th January 2023

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“Thank you for your excellent service from start to finish would recommend to a friend 100%”

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“Ordered the corona tv stand as i have the corona 9 drawer unit, tv stand is a lot darker than the other unit.. No big deal though good quality and fast delivery”

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“Very happy with my recent purchases. Quality is better than I expected for the price. Super fast delivery.”

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“Quick delivery excellent product”

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“Great service-coffee table as described,quality excellent and came within 3days of ordering. I was also given a discount ,most helpful in these difficult times.”

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“Very pleased with the purchase of this garden bench. Exactly what I was looking for and good service Thankyou”

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“Great value. Quick delivery.”

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“Great job”

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“Arrived very quickly, needs two people to put together, easy instructions to follow. Very solid piece of furniture, looks lovely, very happy with my purchase.”

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“I have bought furniture from here a few times. The service has been good, I am kept up to date on the delivery process and the goods arrive on time. The furniture has been flat pack but as long as you have someone competent to fit it together it turns out great. I would recommend getting furniture from this company.”

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“Beautiful ottoman..easy to assemble ..very good quality. The graphite grey n oak goes really well together..would recommend 👌..thanks guys”

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“Just as described”

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“Great little rustic looking cube table/unit - well packaged & delivered promptly!”

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“Found just what i was looking for and at a fraction of the price of Amazon. Plus free delivery! Only downside was that i didnt receive a confirmation email so I was unsure about delivery dates.”

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“Very quick delivery and good quality product!”

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“Brilliant furniture! Ordered 3 leaning ladder shelves, these were the cheapest i found in the internet and they didnt disapoint! Great Price and quality! Customer service were brilliant, i didnt receive an order confirmation so emailed to ask for an estimated delivery date- they were so quick and polite to get back to me! Delivery was fast and received my items within 3/4 days or ordering. Will be shopping here again!”

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“Very pleased with the desk i purchased and will defo be using you again. Thankyou”

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“I ordered a shoe cabinet online from BFW. The process was simple and the item delivered quickly. It was straightforward to assemble with all pieces cleared marked. The pieces were accurately cut with holes in the right places. As a practical piece of furniture this product represented excellent value for money. Good retailer updates on order and delivery.”

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“Excellent Service, ordered and delivered well within time scales. Kept up to date. The delivery driver was very helpful. Would buy again. Many Thanks Anne Tilley”

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Big Furniture Warehouse is rated 4.3 based on 1,606 reviews