Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

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“Great service-coffee table as described,quality excellent and came within 3days of ordering. I was also given a discount ,most helpful in these difficult times.”

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“Very pleased with the purchase of this garden bench. Exactly what I was looking for and good service Thankyou”

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“Great value. Quick delivery.”

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“Great job”

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“Terrible service as unable to ring company only email not staff fault . Poor quality furniture had a lot of hassle with furniture as badly damaged”

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“Arrived very quickly, needs two people to put together, easy instructions to follow. Very solid piece of furniture, looks lovely, very happy with my purchase.”

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“I have bought furniture from here a few times. The service has been good, I am kept up to date on the delivery process and the goods arrive on time. The furniture has been flat pack but as long as you have someone competent to fit it together it turns out great. I would recommend getting furniture from this company.”

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“Beautiful ottoman..easy to assemble ..very good quality. The graphite grey n oak goes really well together..would recommend 👌..thanks guys”

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“Just as described”

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“It said it was easy to assemble however it was very poor workmanship that had done the holes for the screws and it made the job so much harder to put together.”

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“Great little rustic looking cube table/unit - well packaged & delivered promptly!”

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“Found just what i was looking for and at a fraction of the price of Amazon. Plus free delivery! Only downside was that i didnt receive a confirmation email so I was unsure about delivery dates.”

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“The wardrobe is good quality and once assembled looks good. On the other hand assembly was very time consuming.”

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“Very quick delivery and good quality product!”

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“Brilliant furniture! Ordered 3 leaning ladder shelves, these were the cheapest i found in the internet and they didnt disapoint! Great Price and quality! Customer service were brilliant, i didnt receive an order confirmation so emailed to ask for an estimated delivery date- they were so quick and polite to get back to me! Delivery was fast and received my items within 3/4 days or ordering. Will be shopping here again!”

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“Very pleased with the desk i purchased and will defo be using you again. Thankyou”

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“I ordered a shoe cabinet online from BFW. The process was simple and the item delivered quickly. It was straightforward to assemble with all pieces cleared marked. The pieces were accurately cut with holes in the right places. As a practical piece of furniture this product represented excellent value for money. Good retailer updates on order and delivery.”

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“Excellent Service, ordered and delivered well within time scales. Kept up to date. The delivery driver was very helpful. Would buy again. Many Thanks Anne Tilley”

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“Quality bedside tables which were perfect and extremely well packaged. Good support from the Customer Care team”

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“This was the 1st time ordering from this company and the entire process was very smooth. Delivery arrived as stated and the delivery driver was very helpful. He helped to remove the chest of drawers from the box and then took the empty box and Styrofoam away. The chest of drawers is absolutely beautiful, fits perfectly in my bedroom and makes my room look and feel very elegant. My mom and sister both love it. The drawers are very spacious and the material is strong and sturdy. I would definitely recommend this Company and will be ordering from them again. Thank you for a great experience.”

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Big Furniture Warehouse is rated 4.3 based on 1,606 reviews