Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

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“Highly recommended. Had a missing part, customer service were very quick to deal with it and the part was delivered within a few days.”

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“Service was fantastic! unfortunately item was not quite the quality I was hoping.. Over all happy chappie.”

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“Awful product I’m afraid. So cheaply made I wanted to throw it away.”

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“I ordered my item on the Friday and did expect it to arrive on the Monday as on the website it said delivery next working day. Unfortunately it didn't arrive until Tuesday so had to wait in both days.”

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“Great service. Good quality”

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“Great product. Arrived safely & quickly. Fast response to email as items arrived separately. Straightforward to put together & looks great”

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“Ordered at the week end, promised delivery within 5 working days. Delivered on Wednesday exellent service.”

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“Absolutely brilliant service - excellent side board, very solid! Thank you”

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“Get what is paid for. The shoe dividers had sharp edges which had to be smoothed down to avoid damage to toes of shoes. Basic functionality did the job just about. But wouldn’t expect much more at the price. All screw holes in the plastic tilting mechanism had to be counter sunk deeper to accommodate the screws supplied as they did not sink into original counter sinking and were tearing of the inside of the cabinets. Overall basic functionality but needed professional adjustments and tidying up”

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“Great quality, very pleased with it. Arrived super fast by courier. Will definitely buy again and recommend.”

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“Brilliant service, always kept in touch and delivery was very quick. Our TV stand was easy to assemble and looks fab.”

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“First time purchasing from them, didn’t realise the quality was so bad, product was chipping away as we we’re screwing it together, and pieces we’re not levelled, luckily had some wood glue on hand. Regret not spending a little more and buying a better quality one. What you pay for is what you get. Delivery was quick, got it within 3 working days. I wouldn’t recommend this product purchase from them.”

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“Delighted with the bench and the delivery went smoothly as well. Very pleased.”

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“My new office desk arrived and it’s fabulous. An almost identical desk was 3x the price on another website. Very pleased with BFW.”

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“The package arrived damaged on one corner, i decided to put that corner against a wall as couldn’t be bothered to wait another week or so for a new delivery. Once assembled and done, it looks great”

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“Good price and very quick delivery of items.”

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“I use the big furniture warehouse alot because the items I buy are always easily built and they look great when they finished”

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“Good delivery .. on time. Very pleased with product desk Easy to order and good value and Free delivery”

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“Ordered the bedside cabinets. Pleased with them, looked at a few designs. Placed order, we were kept in touch via email to let us know eta. Designated time slot , arrived on time. Well done.”

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“Really fast delivery. Good value for money furniture.”

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Big Furniture Warehouse is rated 4.3 based on 1,606 reviews