Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

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“Good furniture”

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“Very quick delivery and great product”

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“Excellent service provided I am very happy with my purchase and they look so like the picture advertising them. Its a ten from me very happy customer Thank you 😁”

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“Item arrived within stated time,exactly as described really easy to make .fantastic value for money.didn't use customer service so no comment on that side..really pleased with the whole procedure from ordering to receiving .”

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“Bought the Lancashire bedroom set. Lovely design, sturdy and strong. Wardrobe takes longer than the 1 hour stated- more like 2-3 depending on your DIY skills. Does need two people for construction. Instructions are fairly easy to follow and logically set out. Getting the wardrobe doors hanging right is abit of trial and error, but that is the same in all flat pack furniture doors. Chest of drawers and bedside cabinets are again sturdy and strong, nice design. Instructions logical and easy to follow. Only one person required. Not sure why the handles on the drawers are not the same as on the wardrobes? Personal choice I would have preferred them all to match as it is a set, so I have bought handles to match the wardrobe.”

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“Very pleased with the cream console table.”

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“Amazing service revived 2 days after ordering The unit is really lovely and the price was great”

Big Furniture Warehouse 5 star review on 27th January 2023

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“Very happy with my mustard ottoman bench ,love the colour and style .”

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“Quick delivery good strong cabinet the only negative is the draw runners but still worth 5*”

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“Order was processed very quickly and delivered. Very pleased with the items”

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“Great service, arrived earlier than expected, very happy with the items purchased.”

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“I was very satisfied with the service and promt delivery. The item is much better quality than I expected for the price and assembly instructions were clear and precise. Won't hesitate to purchase again.”

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“Thank you for your excellent service from start to finish would recommend to a friend 100%”

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“Ordered the corona tv stand as i have the corona 9 drawer unit, tv stand is a lot darker than the other unit.. No big deal though good quality and fast delivery”

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“Very happy with my recent purchases. Quality is better than I expected for the price. Super fast delivery.”

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“Quick delivery excellent product”

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“Fast delivery and the table was easy to assemble”

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“Had to return as goods were damaged No problem for returning good”

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“Purchased a shoe cupboard. Very unhappy with the quality. Contacted company, was given unhelpful comments. Won't be using again.”

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“Poor quality, screws not long enough for fixing the strips at the front and very weak timber. Used own screws but holes weren’t in right places so had to measure out distances between late when fixing. Doubt it will last more than a few months before it falls apart”

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Big Furniture Warehouse is rated 4.3 based on 1,606 reviews