BIBO Water Reviews

Name: BIBO Water
Rating: 4.54

4.5 Rating 1,014 Reviews

88 %

of reviewers recommend BIBO Water

4.5

Based on 1,014 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01993 880287

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BIBO Water 5 star review on 26th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had my Bibo for 7 -8 years and have always been 100% happy it was well worth the initial outlay a bit expensive but worth every penny. Thank you Bibo for a wonderful product.”

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Posted 8 years ago

Thank you for being a wonderful customer! So glad you love your BIBO. :)

Posted 8 years ago

“I have had my bibo classic for allmost five years and it has been one of my most valued purchases. It's great not having scum on my water no taste of chlorine it's great. I have to descale it regularly because I live in a very hard water area.”

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Posted 8 years ago

Thank you for the lovely feedback, Tony!

Posted 8 years ago

“A great system that delivers hot or cold water at the touch of a button”

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Posted 8 years ago

Thank you for the great feedback :)

Posted 8 years ago

“Instant hot and cold water at touch of a button”

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Posted 8 years ago

It's great isn't it!

Posted 8 years ago

“Excellent hot & cold device. Only down side is the cost of the replacement filters, UV light &cleaning fluid”

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Posted 8 years ago

Hi Phil, thank you for the good feedback.

Posted 8 years ago

“A wondeful machine. Staff very helpful. Prompt delivery of goods when ordered.”

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Posted 8 years ago

Thank you for your lovely feedback! :)

Posted 8 years ago

“The staff are always very helpful, esp. Mim and Bianca who helped me sort out the part that needed repair on my Bibo. Unlike many other companies they did not insist that a service repair was carried out by them and gave me instructions on how to fit it. In the end it was quite a simple repair and I was pleased to have saved on the repair charge, getting my beloved Bibo up and running within minutes.”

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Posted 8 years ago

I am so glad to hear we could help to get your BIBO back up and running! Thank you for the lovely feedback, Karen. :)

Posted 8 years ago

“Excellent service from sales, through installation and aftersales care. I would highly recommend this small company they will exceed your expectations.”

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Posted 8 years ago

Thank you for the wonderful feedback, Sarah!

Posted 8 years ago

“The Bibo is convenient and quick with endless filtered fresh hot and cold water at all times. I would miss my Bibo if I did not have it.”

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Posted 8 years ago

Hi Jill, I am glad to hear you love the convenience of having a BIBO!

Posted 8 years ago

“Prompt service quick delivery. Excellent product.”

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Posted 8 years ago

Thank you for the feedback! :)

Posted 8 years ago

“It works exactly how it should and is great for someone like me that drinks a lot of tea and cold water... The representative that I have dealt with has been amazing, Bianca Delens stayed in touch with me theouout and was so so helpful, I can't thank her enough! A* for everything and our engineer Carl Upton was polite and explained everything in detail and I cannot fault his work, tidy and clean! Thanks guys =)”

BIBO Water 5 star review on 13th March 2017

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Posted 8 years ago

Thanks for the lovely feedback, Niki. Your BIBO looks fab and I am so glad you are enjoying all the benefits of having one!

Posted 8 years ago

“Love it! great machine!”

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Posted 8 years ago

Thanks, Darren!

Posted 8 years ago

“We had a problem with our bibo and the staff help out brilliantly. When the engineer came out he was here before the time arranged and I found him very helpful. He sorted our problem and all is good again. Thank you.”

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Posted 8 years ago

Hi Christopher, I am so glad to hear your BIBO is back up and running again! :)

Posted 8 years ago

“I have had my Bibo for almost 4 years and it is the one thing in my kitchen that I would hate to be without The customer service is great and the product if fantastic”

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Posted 8 years ago

Thanks for lovely feedback, Marcia! We couldn't imagine life without BIBO either!

Posted 8 years ago

“Excellent for a small office. Installation no fuss. Support great.”

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Posted 8 years ago

Thank you for the lovely feedback :)

Posted 8 years ago

“I can't believe how we managed without one, constant boiling the kettle, buying bottled water for work...”

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Posted 8 years ago

And now you won't ever have to manage without one!

Posted 8 years ago

“Thanks for brilliant service as usual Mick and Mary Tonkin”

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Posted 8 years ago

Thank you!

Posted 8 years ago

“Excellent service”

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Posted 8 years ago

“Aside from the obvious - producing hot and cold water, which is does satisfactorily and I would guess far more economically than boiling water in a kettle and/or cooling it in a fridge - my reason for reviewing is more to point out its shortcomings. 1/ The internal pressure reducing valve in my, lightly used, 2012 Bibo Classic started leaking (from a body joint) after about 2 years requiring replacement. Bibo wanted £20 for the parts. Sorted with an ebay one for a few pounds. 2/ It is a shame the firmware cannot be upgraded as the one 'huge' issue I have with it is that if, say, you fire it up from eco-sleep mode for a glass of nice filtered cool water at 0200 hrs, there is no way to immediately send it back to sleep. As a consequence it wastes energy heating up the hot water tank (and cooling the cold water tank - it does them both) - which won't be used until 4-7 hours later... by which time it will have cooled down/heated up again. Daft for a device supposedly intended to be 'eco-friendly'. Martin Winlow Incidentally, the de-scaler fluid (a type of food-grade acid) can be purchased at about 1/4 of Bibo's price if bought in litre bottles - just search the web for 'coffee machine de-scaler'. That said, you'll have to buy the first cleaning kit from Bibo as you need the special dispenser - the the bottle of de-scaler fluid also supplied in the kit, makes it easy to fill the dispenser in the future with cheaper de-scaler fluid.”

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Posted 8 years ago

Hi Martin, Many thanks for your feedback - We only supply spare parts specified for the BIBO, the pressure regulating valve comes with the correct pressure setting & pipe fittings, every spare part has a 12 month guarantee. A key energy saving feature of the BIBO Classic is the ‘Power ON/OFF’ mode which will switch the BIBO off or on up to three different times throughout the day. If this has to be overridden for an early morning hot drink then the BIBO does have to heat up which takes a few minutes & the similarly chill down for a cold drink. It is possible to turn the BIBO off again via the ‘Power ON/OFF’ menu also if the other energy saving ‘Sleep’ mode has been selected then the BIBO will power down after as little as 1 hour after use. We selected the descaling solution after extensive testing & while it’s very effective at removing mineral deposits from the stainless steel hot tank it doesn’t degrade the plastic parts unlike many other chemicals. We import the fluid from a specialist manufacturer in the US, hence the high cost.

Posted 8 years ago

“Excellent product at great value price. Very quick delivery and I was kept informed at all stages - very pleased”

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Posted 8 years ago

Hi Heather, thanks for your lovely feedback! :)

Posted 8 years ago

BIBO Water is rated 4.5 based on 1,014 reviews