BIBO Water Reviews

4.5 Rating 1,014 Reviews

88 %

of reviewers recommend BIBO Water

4.5

Based on 1,014 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

01993 880287

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BIBO Water 5 star review on 26th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our BIBO is an indispensable help in our kitchen. The customer service is excellent.”

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Posted 7 years ago

Glad to hear, Roger!

Posted 7 years ago

“Had our Bibo Classic now for a number of years. It is used regularly every day for both hot and chilled water and we think that it is brilliant. Over the years we have occasionally asked the customer service team a question and their response has been prompt and efficient. Replacement filters arrive annually like clockwork. We have one design suggestion. The recess where the cups\pots are stood could do with being a bit wider in order to fit in more bulbous dishes and pots. So 5 stars from us.”

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Posted 7 years ago

Thank you so much for your lovely feedback! I have passed on your design suggestion. :)

Posted 7 years ago

“very efficient service engineer and very thorough”

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Posted 7 years ago

Thank you for your lovely feedback, Mandy! :)

Posted 7 years ago

“We bought the BIBO classic for our flat share of 9 people and it has been great right from the start. Friendly staff and engineers and easy installation. The machine itself does make the water taste better and gives you instant hot / cold water along with the power settings makes it energy efficient. We are all very pleased and don't know how we used to live without it as we fill up the cold water jug every evening for dinner (although will do one large jug instantly will take 10 mins to do two large jugs) and have hot drinks all through the day. I've just cleaned the tank and changed the filter for the first time, takes a bit of getting use to but the after sales support has been excellent and sorted me out without problem so very appreciate of that. Would suggest having an "advance" power mode option to easily change to sleep mode when you know you're going out etc. Other than that can't fault it.”

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Posted 7 years ago

So glad to hear you and your housemate love your BIBO! :)

Posted 7 years ago

“It is good to have chilled water all day long. I am not happy with the cleaning filter as the part that needs to be undone is made of flimsy plastic & does not last very long.”

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Posted 8 years ago

Hi there, thank you for your feedback. So glad you enjoy the convenience of having filtered, chilled water all day long! I am sorry to hear you can no longer use your descale cartridge. If you give us a call on 01993 880287 we can send out a new cartridge free of charge. :)

Posted 8 years ago

“Good telephone and email support, and VERY polite in telling me off for not cleaning the tank often enough.”

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Posted 8 years ago

Thank you for the lovely feedback! :)

Posted 8 years ago

“I've had my Bibo Classic for just over four years but it has recently given some trouble and I have just found water pouring from somewhere under the unit. I made a call to arrange for a repair but was given an appointment two weeks hence. I do not believe this is acceptable but we customers are a captive market for expensive spares for filters, bulbs and descaling chemicals and any subsequent maintenance or repairs. So caveat emptor. Having said that, I did like it but should it fail again, I would decommission it and bring back my Bosch variable temperature controlled kettle and my trusty filter jug. I'm afraid it is a case of not bye, bye kettle but go buy kettle.”

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Posted 8 years ago

“We love our Bibo machine, We live in a hard water area and Bibo gives us lovely clear water, both hot and cold at the touch of a button. It is more expensive to run than we first anticipated, but it is worth the expense. We have been unlucky with the machine leaking quite often, but the after sales service was quick to respond, and the lovely Gary turns up like a knight in shinning armour and fixes it. The extended warranty is essential, but our machine is out of warranty now, however, Bibo did not charge for the last call out, which we think was excellent service. We would prefer it not to be so expensive to run, especially as Gary has now advised us to descale it three times a year instead of just twice, it is still worth it to get a decent cup of coffee and tea, and most importantly no more bottled water.”

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Posted 8 years ago

“Loved it at first but after nine months started problems - the end conclusion is do not have Bibo mains water going through a Combimate - if only we had known that from the start things might have been different but it was not until lots of flooding episodes and several visits from the engineer that the problem was identified. The normal tank descaling does not help so we are uninstalling Bibo today. Memorial service next week.”

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Posted 8 years ago

Thank you for your feedback, Stephanie. We have many customers who have successfully connected their BIBO to the popular ion exchange softening system which removes the calcium & magnesium from the water completely & alleviates the need to clean the BIBO hot tank. The COMBIMATE system doesn’t remove the hardness but attempts to stop scale forming by dosing the water with polyphosphate. This results in the build-up ‘loose’ scale particles in the BIBO hot tank which are more difficult to remove even with regular cleaning. Connecting the BIBO to an untreated water supply & cleaning the tank regularly would be the best solution. Please do get in touch with us if you'd like us to come out and re-install your BIBO! :)

Posted 8 years ago

“easy to use and efficient at its job”

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Posted 8 years ago

Thank you for the feedback, Kenneth!

Posted 8 years ago

“Excellent piece of kit I thought about a hot water tap but this is so much better - we have never drank as much water and the simplicity of making a hot drink is a real hit. Installation was done speedily with a minimum of mess which was cleaned up and taken away and the chap was really friendly too.We love this and would recommend it to anyone.”

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Posted 8 years ago

So glad to hear you are happy with your BIBO! Thank you for the lovely feedback. :)

Posted 8 years ago

“we love having quick access to filtered chilled and hot water. Our kitchen and living area is open plan and boiling the kettle was always a noisy process.....don't miss the noise or the steam. I was surprised how easy the bibo was to install, especially as my husband had never done anything like this before.”

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Posted 8 years ago

Thank you for the wonderful feedback, Catherine!

Posted 8 years ago

“Just had my Bibo installed in my kitchen showroom, and the fitter was very nice and friendly and did a very neat job. It's great having lovely fresh water at a press of a botton. highly recommend.”

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Posted 8 years ago

So good to hear you are enjoying having filtered water instantly!

Posted 8 years ago

“I had a problem but got in touch with BIBO and got it sorted. They certainly know their product.”

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Posted 8 years ago

Hi Jennifer, really good to hear your BIBO is all back up and running!

Posted 8 years ago

“Great product, boiling water on tap along with ice cold water, refreshing for the hot summer. Yes filters are costly but it's comparative to a fridge door type filter cost over a year.”

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Posted 8 years ago

Hi Paul, thank you for the great feedback. Our BIBO filters work out at about 20p a day which is definitely comparative, if not cheaper than other filters!

Posted 8 years ago

“Efficient service. Product works well. Filters are not cheap!”

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Posted 8 years ago

Hi Angela, thank you for the feedback. If you are on our simple filter pack delivery service then it works out at only 20p a day! :)

Posted 8 years ago

“Brilliant product, couldn't imagine life without our Bibo. Service always first class from the company for filters, descaler etc.”

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Posted 8 years ago

“Had a few problems but now we have a working machine it's great.”

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Posted 8 years ago

“Hot and cold filtered water on demand without having to refill, its so convenient!”

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Posted 8 years ago

So glad you are enjoying the convenience of having your BIBO, Neil!

Posted 8 years ago

“Always available at the touch of a button.”

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Posted 8 years ago

It's great isn't it!

Posted 8 years ago

BIBO Water is rated 4.5 based on 1,014 reviews