BIBO Water Reviews

Name: BIBO Water
Rating: 4.53

4.5 Rating 1,021 Reviews

88 %

of reviewers recommend BIBO Water

4.5

Based on 1,021 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01993 880287

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BIBO Water 5 star review on 26th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are very pleased with our Bibo Fizz. The first one delivered was faulty but we had a very speedy and helpful response from the Bibo team and a new one arrived next day in exchange. We find it very easy to use and it produces lovely sparkling water.”

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Posted 4 years ago

“I have been looking for a sparkling water maker for a very long time as I didn't want to purchase the long-established brand leader for various reasons. The machine arrived two days ahead of scheduled delivery which was a plus. It was easy to set up and works a treat. I am very happy with my purchase and would definitely recommend. The BiBo staff I dealt with were extremely helpful.”

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Posted 4 years ago

“Always been so happy with our BIBO instant hot and chilled water, we wouldn’t be without it. The service we have received over the years from the customer service department, particularly the manager April, has been superb, always willing to help and talk through a problem with expertise and patience! Thank you BIBO”

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Posted 4 years ago

Thanks for the lovely feedback! :)

Posted 4 years ago

“Had ours around 10 years the older type the display is level on ours not sticking up as on the new modal so in 10yrs we have had to buy one tank as lived in very hard water area but now living in soft water area serviced and needed nothing apart from bloke flooded our kitchen not happy as I have arthritis this is a god send would get everyone to buy one if I could”

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Posted 4 years ago

It's so great to hear the BIBO enables you to continue making your own drinks! :)

Posted 4 years ago

“The BIBO magic is a great machine. It’s not too hungry on power and provides a constant supply of hot, chilled and medium water. Easy to install and to use. Combined with the BIBO fiz you also get great sparking water that saves plastic and is cheaper than buying the shop. I’ve found customer service to be excellent - although with Brexit they are suffering some supply issues which I’m sure they will sort out.”

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Posted 4 years ago

Thanks so much for your lovely feedback! I'ts great to hear you have both the Classic and the Fizz!

Posted 4 years ago

“I love my Bibo water dispenser. I have it for six years. I don’t drink tea or coffee but love a nice cup of boiled water. The taste of the water from my kitchen tap was horrid but The UV light and filter of the Bibo completely transforms it. I have hot or chilled water, which tastes like it’s from a fresh spring, at the touch of a button. I enjoy never having to fill a kettle. I like that the settings allow you to set the amount of water poured to suit the size of your vessel so it will stop dispensing when your cup or glass is full and you don’t have to stand by as it dispenses, yet by pressing it differently you can bypass this, fill any size vessel and stop the water flow manually. Handy for filling a saucepan, etc. The UV light is changed once a year and the filters twice. Using the Bibo direct debit system they are sent out automatically, in plenty of time to be ready for changing when the reminder to do so appears on the Bibo’s screen. The tank cleaning, using Bibo products is best done at these times. A simple process. The machine settings are flexible, intuitive and easy to use. Bibo customer service is beyond comparison, always cheerful and helpful. I could not recommend Bibo highly enough. Both the machine and the company are thoroughly reliable.”

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Posted 4 years ago

What a lovely review, thanks so much! We are so pleased to hear you are enjoying all of the benefits of having a BIBO in your life! :)

Posted 4 years ago

“🤩 just had a machine installed and from start to finish a great experience. all the staff have been really helpful and the young guy that installed it was lovely I’m so glad we swapped from Virgin”

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Posted 4 years ago

So pleased you are happy with your BIBO experience! Welcome to the BIBO Family! :)

Posted 4 years ago

“Great machine, easy to use and fabulous tasting water”

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Posted 4 years ago

Thanks Sally!

Posted 4 years ago

“I ordered a new filter late one afternoon, and was astonished when it was delivered before 9am the very next day. Excellent service.”

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Posted 4 years ago

Thanks so much for your lovely feedback :)

Posted 4 years ago

“Had Bibo for a few months and everything from install to post service has been great. Not had any issues or faults. Tastes fine and much quicker and easier to get boiling/warm/cold water. Unit itself is quite bulky but to be expected. Only feedback I'd give is the touch display/ meny could be more to the point, far too fiddly - easier to have 3 buttons - Boiling Warm Cold”

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Posted 4 years ago

Thanks for your feedback, Mikkie :) Glad to hear you are enjoying the benefits of having a BIBO!

Posted 4 years ago

“The BIBO itself is a great help and make life easy. Minor gripe was that the BIBO was advertised at a price of £499 I recall, BUT I had to by a compulsory installation kit that was not included in the £499 advertised cost, bit naughty that I could not buy for the actual advertised cost of £499, good job I am not trading standards lol. My feathers were ruffed further by BIBO. Gripe 2, BIBO have attached a continual revenue stream to their sold product and quote that their units has a two year warranty ONLY if you buy cartridge kit annually otherwise the warranty is void, this tactic is another naughty scheme to keep the money rolling in as you have custom filters that only fit your product and so BIBO has a monopoly on their customer who have no choice but to buy filter from BIBO, but stay tuned on this one. I am an engineer of some talent and I know after the warranty I will be cancelling the DD and will be making my own filters rather than pay BIBO best part of £100 / year. I know the filter is nothing special probably a 10 or 5 micron filter, I reckon I can easily decap the used filter and replace the filter inside not bother at all, this will cost much less that the BIBO filter kit. The BIBO is a great machine and we like it a lot, but not over keen on the shenanigans of BIBO the company though, so I aim to help my fellow BIBO’ers save money, I will be doing a YouTube video on how they can save cost by adding new filter material to the old filters. Best Regards”

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Posted 4 years ago

“Better tasting water, excellent service.”

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Posted 4 years ago

Thanks so much, Nick! :)

Posted 4 years ago

“We got ours when they first started and we have had a refurb on it and we cannot live without it. I only wish it were smaller was it does take up more space than I would like . I don’t ever want to use a kettle again, in fact not sure I would know what to do.”

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Posted 4 years ago

Thanks for your lovely feedback! :)

Posted 4 years ago

“At present we have only used Bibo for a fortnight, but so far it has met all our expectations. It is extremely safe and both hot and cool water have been just as advertised. We look forward to many years of us.”

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Posted 4 years ago

So pleased to hear you are enjoying your BIBO, John!

Posted 4 years ago

“good i recomend”

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Posted 4 years ago

“Both product & customer service are excellent”

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Posted 4 years ago

Thanks so much for your lovely feedback!

Posted 4 years ago

“kettle out of sight now!!i would think best thing i have ever brought, especially when the family descends on us, no more have to fill and boil the kettle now, and just waiting for it to boil, the engineer was brilliant he explained everything but it is so easy to use would recommend to one and all, banish the kettle to the cupboard!!”

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Posted 4 years ago

Thanks so much for your feedback Christopher! So pleased to hear you would recommend!

Posted 4 years ago

“Purchased the Bibo fizz kit, although there were some delays in shipping, the communication was excellent. Customer and tech support are instantly accessible via the phone and extremely helpful. Delighted with the product itself which works perfectly. Was very grateful to have found a UK company as an alternative to the sodastream brand.”

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Posted 4 years ago

Thank you so much for your wonderful feedback and for your understanding regarding the slightly longer than usual delivery time! :)

Posted 4 years ago

“Excellent machine does exactly what it says on the tin and a bit more Seems expensive on paper but well worth the investment”

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Posted 4 years ago

Thank you, Dave!

Posted 4 years ago

“I used my bibo water fizzing device for the first time today and have drunk a litre of fizzy water already- i love it! I tried using it last night and had a few false starts- turns out it was me being thick- first i thought the cylinder was faulty-it wasn't I just wasn't pressing the button hard enough! Then I thought the water wasn't getting fizzy because i couldn't see any bubbles-turns out it is only when you release the bottle of carbonated from the device that you see the bubbles in the water. I was way over carbonating the first bottle but now i have the hang of it, one press of the button is plenty for lovely fizzy water with no salt or bicarb needed and it's manual so no plugs or batterries, great for camping! All my family are getting one for next Christmas!”

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Posted 4 years ago

Such a wonderful review, Ann! So pleased to hear you love your BIBO Fizz! :)

Posted 4 years ago

BIBO Water is rated 4.5 based on 1,021 reviews