BIBO Water Reviews

Name: BIBO Water
Rating: 4.54

4.5 Rating 939 Reviews

88 %

of reviewers recommend BIBO Water

Company Reviews

Metrics

Info

4.5

Based on 939 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

01993 880287

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BIBO Water 5 star review on 7th July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good. Works as stated. Quick delivery of initial sparkling water maker ket and quick delivery of replacement gas cartridges. Compares fairly with other sparkling water makers on the market and has green credentials.”

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Posted 1 year ago

Many thanks for your feedback. We're so pleased to hear that you are enjoying your BIBO Fizz :-)

Posted 1 year ago

“I really can't praise the Bibo staff sufficiently. Knowledgeable, courteous and friendly. They give a first class service.”

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Posted 1 year ago

Thank you for your lovely feedback. We are thrilled to hear that our team have been able to assist you with your queries!

Posted 1 year ago

“Love my Bibo classic. Water tastes great, instant hot, instant cold. Didn't take long to learn how to customize settings, such as setting the energy saving times , water temperature etc. I had mine fitted, this was very neatly done. Looks good, no more kettle and jug filter, amazing how much neater it looks on worktop. No more spending money on water bottles, because tap water would taste of chlorine. Now the water i pay for tastes great.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We're so pleased that you are enjoying all of the benefits of your new BIBO. We're sure you will be enjoying it for many years to come :-)

Posted 1 year ago

“Always helpful and efficient, personal service.”

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Posted 1 year ago

Many thanks for your feedback. We're so pleased to hear that our team are always able to help when needed :-)

Posted 1 year ago

“When the machine works it's great but the reliability of their machines and service leave a lot to be desired. Initially, my machine was sent to the incorrect address. This wasn't one that I had provided and I had to go and collect this myself. What a great start for something they made me pay 6 months upfront for and £78 for delivery and installation. The only time they showed any concern was when I told them that I wouldn't go and collect it from the random address that they sent it to. I have been with them for 3 years and have had 3 leaks in that time. The latest leak is on a machine I've had for 2 months and can longer use the machine as the worktops are covered in water when I get home from work. It arrived broken and was only sent because the refrigerant stopped on the last machine. Definitely very poor quality. They also failed to collect the old machine on the date scheduled. If I miss their engineer there is a £78 charge yet they miss their collection and it's a simple "sorry". The engineers they contract to repair their machines are also very useless. I was asked when I was free and after telling them I was pretty much told "Tough. We will let you know the day beforehand when we want to come". I understand they are only in certain areas on certain days but there is zero reason to give the illusion of choice and then completely ignore a date preference. If I'm only free on Friday, I'm only free on Friday. I was told by Kayleigh that they confirm the appointment 24 hours beforehand and realise that people may not be free. I still don't understand why they ask when people are free if it is just going to be ignored. They call this their "priority repair service" yet there is no rush with this and they go cheap with this and only work Monday to Friday. You wont find any mention of this on their website though. Their newer machines also don’t completely chill the water until 5 minutes after you’ve used the machine. I have mine set to the lowest and it only hits this when I dispense a glass. I suppose this fits their whole ethos though of the illusion of choice and just doing whatever they want regardless. I gave my 60 days notice due to all this and they will not fix the machine that is broken, despite me still needing to pay them the monthly fee.”

Helpful Report

Posted 1 year ago

“Well, it's not cheap, but it is good! Very well made, and gives perfect hot and chilled water. We all like it!!”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We're thrilled to hear that you are enjoying your BIBO :-)

Posted 1 year ago

“Great customer service. Answered my query promptly and efficiently.”

Helpful Report

Posted 1 year ago

Many thanks for your feedback. We're so pleased that our Customer Service Team have been able to resolve your query!

Posted 1 year ago

“Thank you for answering my inquiry about the delivery of my BIBO Fizz Pack and for changing the date and time for me. This has now arrived and is excellent.”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We're really pleased to hear that you are enjoying the BIBO Fizz, and that our team were able to help you with your query :-)

Posted 1 year ago

“Phoned up with a problem the operator solved it straight away highly recommended”

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Posted 1 year ago

Thank you for your feedback! We are so happy to hear that you have received great customer service from our team!

Posted 1 year ago

“I have recently bought the “fizzy water” maker…. Love it!!!!! No more plastic bottles.”

Helpful Report

Posted 1 year ago

Thank you for your review! We're so pleased that you are enjoying your new BIBO Fizz :-)

Posted 1 year ago

“Fantastic service on the phone from Mim and. the guy who installed the BIBO. He was able to install even though it was a tricky route for him. He got it up and running and showed me all the workings. Great service. Very happy with the BIBO.”

Helpful Report

Posted 1 year ago

Many thanks for your feedback. We are so pleased to hear that you have received great service from both our Customer Service and engineer teams. That's great news. We hope you enjoy your brand new BIBO :-)

Posted 1 year ago

“Easy to use and well made. Well worth the money.”

Helpful Report

Posted 1 year ago

Many thanks for your feedback. It's great to hear that you are enjoying your new BIBO Fizz and are finding it easy to use. That's great news :-)

Posted 1 year ago

“I’ve reviewed this before, but we have the Bibo fizzy water maker and couldn’t be happier! It’s so easy to use, makes great fizzy water (not too many bubbles, not too few, and just the right size!) and saves me lugging heavy bottles back from the shop and saves on all that plastic. We also love that it doesn’t need electricity.”

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Posted 1 year ago

Many thanks for your feedback! We are so happy to hear that you are finding your BIBO Fizz easy to use, and have been enjoying it for some time now :-)

Posted 1 year ago

“My parents saw bibo at a building show and decided to try one before getting one for me. I am disabled and unable to lift a kettle, so as my parents were so impressed with theirs, they decided to get me one for my birthday, best birthday present. I’m glad I waited as they did purple. Filtered water is needed in the area we live in also in hot weather it’s brilliant to grab a drink of water.”

Helpful Report

Posted 1 year ago

Many thanks for your feedback! We are really happy to hear that you are enjoying your new BIBO :-)

Posted 1 year ago

“Bibo Water has changed my life! I’ve completely stopped buying bottled water and rely entirely on Bibo carbonated water. I love how easy the cylinders are to change, and how simple the machine is to use. So glad I bought one!”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We're so happy to hear that the BIBO Fizz has been such an easy transition for you and that you're enjoying it :-)

Posted 1 year ago

“Fantastic machine”

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Posted 1 year ago

Thank you for your feedback and for sharing this beautiful image of the BIBO in place! It looks fab!

Posted 1 year ago

“We had forgotten what REAL water tastes like!!!”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We're so pleased that you have been enjoying your BIBO :-)

Posted 1 year ago

“Excellent service and we love our Bibo. Highly recommended”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We're so pleased that you have been enjoying your BIBO and have been happy with the service provided :-)

Posted 1 year ago

“Easy to use and doesn’t make a lot of mess. The different settings are useful as we all like a different amount of fizz in our water.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We are really pleased to hear that you are all enjoying your new BIBO Fizz :-)

Posted 1 year ago

“Very pleased with my Bibo. I drink a lot more cold water, which I always found difficult, and feel better for it. I would like a simpler method of using an energy saving mode, as I am on my own and only make hot drinks three or four times a day, I would be happy to wait a couple of minutes for the hot water to reheat. I am a bit concerned about energy conservation and cost, though the ease of use is great.”

Helpful Report

Posted 1 year ago

Many thanks for your feedback. We're so pleased to hear that you are enjoying the benefits of your BIBO!

Posted 1 year ago

BIBO Water is rated 4.5 based on 939 reviews