BIBO Water Reviews

Name: BIBO Water
Rating: 4.54

4.5 Rating 1,013 Reviews

88 %

of reviewers recommend BIBO Water

4.5

Based on 1,013 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

01993 880287

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BIBO Water 5 star review on 26th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Bibo service is excellent. Would not be without one.”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We are so pleased to hear that you enjoy your BIBO and all it has to offer :-)

Posted 1 year ago

“6 weeks later and still have not received replacement filters and cleaning kit. Money for yearly subscription was taken off my account straight away but week later I found that they have massive shortage of stock and nobody knows when it will be available. Bibo, if you read this- send me my filters and adjust my agreement accordingly! (Order #59424) This is completely unacceptable way of doing business and don't even try to blame covid or brexshit.”

Helpful Report

Posted 1 year ago

Many thanks for your feedback. We are very sorry for the delay with your order. Regrettably, we have been experiencing unavoidable delays with our shipment due to the conflict in the Red Sea, and the vessel our goods are travelling on having to take a longer route because of this conflict. We do understand that having to wait for goods ordered is not the service our customers expect, and we can only apologise for this. We strive to always provide the best level of service, however, in circumstances such as these we cannot always deliver as quickly as we would like. An email has been sent to you directly with regards to the delivery of your order. Please accept our full apologies for the inconvenience caused, and thank you for your patience.

Posted 1 year ago

“Bibo purifier is wonderful, we r really enjoying it. As of now, it's showing a notice to change the filters and clean the hot tank. It's very helpful thing as it shows it automatically. We paid and requested for filters n cleaning kits, hope we get them soon to enjoy the filter further.”

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Posted 1 year ago

Thank you for your great feedback :-)

Posted 1 year ago

“I have to say the experience of dealing with Bibo has been amazing from start to finish. I originally contacted Bibo when i was looking for a water filtration system. In just over 24 hours i was contacted by their Director of Growth (Mim) who has answered all of my questions and has provided a level of customer service which i have not experienced previously, its been nothing short of perfect. There are a number of water filtration options in the market place, Virgin Pure being one of them (who didnt even respond to my email enquiry). If your looking for a quality product, with a company who care about the customer then genuinely there is no better place to go to than Bibo, they are exceptional and the new Bibo machine i have is fantastic!”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We are so pleased to hear that you have received a great level of service from our team, and that you are enjoying your new BIBO! We're sure you will enjoy the benefits for many years to come :-)

Posted 1 year ago

“Always very efficient with dealing with any questions. Engineers always seem to know what to do to fix machine if anything ever goes wrong. I have had a bibo for over 10 years now and wouldn't ever want to be without one now.”

Helpful Report

Posted 1 year ago

Thank you for your great feedback! We are so pleased to hear that you have been happy with the service of our engineers and have been enjoying the benefits of your BIBO for many years :-)

Posted 1 year ago

“paid my anual subscription then when chasing where my filter and clean kit is got a message saying sorry out of stock and may be a month. Not particularly happy if I was a new customer i would have cancelled.”

Helpful Report

Posted 1 year ago

Many thanks for your feedback. We are so sorry for the delay with your Filter Pack delivery. We completely understand that this is frustrating and we are doing out utmost to have our shipment arrive with us as soon as possible! As soon as the stock arrives, all orders will be dispatched immediately. Please accept our full apologies for the inconvenience caused, and thank you for your patience.

Posted 1 year ago

“Very good product, works as described. Installation by engineer was very professional as he overcame some issues when connecting to the the water supply.”

Helpful Report

Posted 1 year ago

Thank you for your review! We're so pleased to hear that you are enjoying your new BIBO, and that the engineer who installed the unit for you was able to do so by overcoming issues :-)

Posted 1 year ago

“I ordered a pack of filter in January , it was wrongly sent to my old address . I asked for customer service 's help on this but I didn't receive any response from them.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. I am very sorry for the delivery issue with your recent order. I can see that our Customer Service Team received an email advising that you would come back to us if there were any problems with locating your order at your previous address. As they did not hear back from you it was assumed that all was well, however, if you did not receive your order please do let us know so that we can look into this right away for you!

Posted 1 year ago

“One of the best purchases I've ever made. Getting filtered chilled or hot water at a simple button press is amazing.”

Helpful Report

Posted 1 year ago

Thank you for your great feedback :-)

Posted 1 year ago

“With local water taste and constantly buying and storing shop brought water started to look at alternatives. Bibo popped up in Google and thought surely any device would fail to remove the foul taste in tap water, gladly I was wrong. As soon as the engineer fitted first sip of cold water the taste was as good as bottled water with no foul taste. But to my surprise the kettle was binned, easy to make beverages, fill the saucepans, making gravy etc. This is one of those appliances once tried there's no going back for the family. Even if the local utilities improved the taste, the practical feature of have boiled water on demand without filling or overfilling and waiting for the kettle to boil. Only fitted this winter and looking forward to a summer with chilled water on demand, so no more jugs in the fridge or creating and popping ice cubes, just cold refreshing water on demand.”

Helpful Report

Posted 1 year ago

Thank you for your review and for your positive feedback! We are so pleased to hear that you are enjoying your new BIBO and the benefits it has to offer! :-)

Posted 1 year ago

“Worst water machine we have ever supplied to our client, after sales service is disgusting ordered and paid for waited over a month for delivery ordered and paid for descaling kit over a month ago and still not delivered. We look after many clients all over the country and would never use Bibo again..”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We're really sorry for the delay with your order due to unavoidable delays with our shipment on the water. We are doing our utmost to have this delivery here with us as soon as possible. It is extremely rare that we are out of stock of maintenance items for this length of time, so we are confident that this is not an issue you should expect to experience with future orders. Again, please accept our full apologies for the inconvenience caused and thank you for your patience.

Posted 1 year ago

“Absolutely outstanding service! Everyone from customer service to installation engineers were amazing. The machine itself is far more advanced than the Virgin Pure I just replaced! Highly recommend !”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We are so pleased to hear that you are enjoying your new BIBO, and that the service you have received from our team has been great!

Posted 1 year ago

“This is our second Bibo Water Machine, unfortunately something has changed with this product. , or we have a lemon. Our first machine lasted 10years without any issues, this machine has lasted 3 years and of course is just out of warranty. We are left with a water damaged bench, unusable machine and expensive quotes on techinician call outs (we are in a trade business and wouldnt dream of charging the same costs). Customer service terrible, clearly this company has moved to a continual add on product approach to compliment revenue so if you want your machine to last you have to keep putting your hand in your pocket. Will never buy another one and will not recommend. A complete turn around for us as we recommended our previous machine to any one who asked when in our office. Sad but true.”

Helpful Report

Posted 1 year ago

“The machine is good but customer service not so much. Also be aware everything they sell are in packs meaning if you want to get a UV lamp you can't. You need to buy the whole pack that have filters etc that you already subscribed to. So basically if your UV lamp broke earlier that the yearly subscription, you have additional 2 filters. Or buy a kettle since you can't dispense water without UV lamp.”

Helpful Report

Posted 1 year ago

Thanks for your feedback. If your UV lamp ever fails within its 12 months lifespan, we send replacements free of charge for you. Please do let us know if this is the case and we can arrange to send one out to you!

Posted 1 year ago

“I'm on my second Bibo. We've loved the convenience. However after only 3 years, it is running so slowly, it is no longer a convenience. We've spent a lot of money on cleaning kits and filters etc. however , I fear our Bibo is going to quit on us, leaving us with a stock of very expensive filters etc.”

Helpful Report

Posted 1 year ago

Hi, thanks for your feedback. We have reached out to try and resolve this for you so please do get back to us when you can!

Posted 1 year ago

“I have been a Customer for a few years, never had an issue with my machine, a situation has arisen that means that I need to return my machine. Customer service has been shocking, incorrect information has been given to me, and emails to me have incorrect and misleading information.”

Helpful Report

Posted 1 year ago

“I have had my Bibo for over 9 years now, and the level of service from day one has been first class. The instructions are consistently clear and easy to follow, and the team are always willing to make sensible suggestions to fix issues. Highly recommended.”

Helpful Report

Posted 1 year ago

Thank you so much for your lovely feedback! :)

Posted 1 year ago

“Ordered my Bibo which arrived on the Thursday but as until now Tuesday, 5 days later, I have not been contacted regarding installation. I’m having my kitchen upgraded and have no water inthe kitchen because I’m waiting on an “ engineer “ to contact me. Totally unacceptable. I’m 67 year old with a disabled wife and we are still waiting to have the heater plumbed in......update. All has now been plumbed and is fantastic! Well worth the wait.”

Helpful Report

Posted 1 year ago

“Fantastic product, great customer service. We were previously with VirginPure and changing over to Bibo was the best decision we’ve ever made. Bibo’s customer service respond really quickly and they go above and beyond to sort out any issues with anything at all. Virginpure’s customer service is non existent! The Bibo machine - the cold water is much colder than virgin and the hot water is much hotter than virgin. The Bibo machine is much easier to use and the graphics on the screen give much clearer indications of say what temperature the water is, when it wants a new UV or filter etc whereas with virginpure you have to try and decipher error codes (which aren’t listed in the manual!) oh and virgins customer services (when you can get through!!) don’t even know what their own error codes mean!! I would 100% recommend to anyone who wants a water machine to get a Bibo (if you want a constant headache, an inferior machine and no customer service by all means go with VirginPure but don’t say I didn’t warn you!!)”

Helpful Report

Posted 1 year ago

“There are lots of reviews here about how great the Bibo works. I agree, it’s a fantastic piece of kit. But what if it’s faulty when it first arrives. Well, I had such a scenario. I have to say at this stage the service from the company has been absolutely exemplary and some other companies should follow their lead in customer service. When my Bibo arrived it was leaking water excessively. On examination I discovered there was a component broken off its position inside one of the side covers. It seems it was damaged enroute from The UK to Ireland as the company have assured me they rigorously test every unit immediately before it leaves their warehouse. As I am very familiar with replacing components in this type of device I suggested to the company they send me the replacement component rather than sending the whole unit back to the UK for a replacement. They done that and after fitting the component it showed up a fault with the UV lamp. Again, on my suggestion they sent me a replacement UV lamp. After fitting the UV lamp it still had another fault that was not visible to the naked eye, looked like a fault with the motherboard / control unit. It was jointly decided between myself and the company at this stage that the best thing to do was to replace the unit altogether as it was unclear if there might even be more damage. It seems one of the transport companies done a lot more damage than was originally thought. All through this process the company responded very positively to my emails and other correspondence. I would send them an email and get a reply in a very timely manner. My replacement Bibo is now up and running and works brilliantly. I would definitely recommend this company to anyone. They have been brilliant throughout this whole process even though it was no fault of theirs that one of the transport companies damaged the unit before it got to me. I cannot praise the different staff in Bibo Water enough, all of them have been very pleasant and extremely helpful to deal with.”

Helpful Report

Posted 2 years ago

Thank you for your positive review and feedback. We’re really pleased that we were able to resolve the issue you had and you are now enjoying your new BIBO!

Posted 1 year ago

BIBO Water is rated 4.5 based on 1,013 reviews