Best4Flooring Reviews

Name: Best4Flooring
Address: Units 3-4 Pennine Industrial Estate, Gorsey Brow, Stockport, Units 3-4 Pennine Industrial Estate, Gorsey Brow, Stockport, Manchester
Rating: 4.77

4.8 Rating 5,125 Reviews

96 %

of reviewers recommend Best4Flooring

4.8

Based on 5,125 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Best4Flooring:

Best4flooring is a leading e-commerce retailer of flooring products with a wide range of luxury vinyl, cushioned flooring, laminate, wood, rugs and mats.

Visit Website

Phone:

0161 480 1296

Email:

reviews@best4flooring.co.uk

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Best4Flooring 5 star review on 28th April 2024

1122

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent a sample which was not really what we were looking for. I sent an email asking their advice but three days later haven't had the courtesy of a reply”

Helpful Report

Posted 7 years ago

Hi Phillip, I'm sorry you are disappointed with our service but we have not received an email from you requesting advice. Please can you forward the email to me so I can investigate further? Many thanks, Kay kay@best4flooring.co.uk

Posted 7 years ago

“A big pallet load of heavy boxes of floor tiles arrived in a removal van driven by a young lad who was supposed to only drop them off at the roadside. That alone would have been a disappointment. But the tiles were on a broken pallet so when he tried to get his pallet-mover under it one end of the pallet had to be lifted manually. 'Would you mind coming on-board and lifting the end of this pallet?' he said. 'I'm not supposed to lift heavy things' I said, but he was on his own and there was nothing else to be done. He managed to move it on the pallet-lifter towards the tail-lift, but because of the weight he couldn't stop it running away and crash, about three quarters of the heavy boxes spilled onto the middle of the road. Together we lifted those few boxes still on the van over to the pavement but he was under time pressure so had to drive away. I was left with over an hour's work slowly and carefully (my poor back!) carrying these heavy boxes into the house. Total disaster, not the van guy's fault, just a totally shabby delivery service - wrong vehicle (no hi-ab), broken pallet, only one delivery driver, too much time pressure. The fault lies with Best4flooring for no doubt using the cheapest delivery service they could find.”

Helpful Report

Posted 7 years ago

Dear James, Thanks for your feedback. This is the first we have heard of any issue with your delivery and we are very sorry you had this experience. We use a number of different providers and your order was sent via Pallex. Please be assured we invest a lot of money in the delivery service and this is absolutely not what we expect from them. Our sales manager will be getting in touch with you shortly to discuss. Kind regards, Kay

Posted 7 years ago

“Bought flooring end of stock range. 3 out of 6 box's had corner damage. Would not buy from online again”

Helpful Report

Posted 7 years ago

Hi Paul, I am so sorry to read this. Sadly consignments can get damaged during transit but we are always keen to rectify it as long as we are told. I am unable to find any record of you contacting us to advise us of of this or we would have arranged replacement or refund and taken it up with the delivery company DX (we do not send out damaged goods). I believe delivery was made in November. Please can you confirm if the flooring itself was damaged and if you still have these boxes? Kind regards, Kay

Posted 7 years ago

“I'm still waiting on the samples which are supposedly shipped”

Helpful Report

Posted 7 years ago

Hi Gordon, I'm sorry you are disappointed your flooring samples have not arrived with you sooner than we said they would. We would love to post our free samples on a special next day service but that would be rather expensive so sadly we must use the standard Royal Mail 2nd class service. This can take up to 5 working days and is mentioned in the dispatch email we sent you on Friday. I can confirm our Rhiannon did post them out to you and there is still time for them to arrive but if they are not with you by Friday this week please ring Rhiannon directly on 0800 17 07 123. She will be very happy to post another set to you free of charge. Kind regards, Kay

Posted 7 years ago

Best4Flooring is rated 4.8 based on 5,125 reviews