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Best4Flooring Reviews

4.8 Rating 5,107 Reviews

96 %

of reviewers recommend Best4Flooring

Company Reviews

Product Reviews

4.8

Based on 5,107 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Best4Flooring:

Best4flooring is a leading e-commerce retailer of flooring products with a wide range of luxury vinyl, cushioned flooring, laminate, wood, rugs and mats.

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Phone:

0161 480 1296

Email:

reviews@best4flooring.co.uk

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Best4Flooring 5 star review on 17th April 2024

Best4Flooring 5 star review on 16th April 2024

Best4Flooring 5 star review on 14th April 2024

Best4Flooring 5 star review on 14th April 2024

Best4Flooring 5 star review on 14th April 2024

Best4Flooring 5 star review on 12th April 2024

Best4Flooring 5 star review on 12th April 2024

1115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Will not use again. After spending enough money, they would not honour a return yet they made a mistake by sending out the wrong measurements. Could certainly improve their customer service.”

Posted 1 week ago

Good morning, I have checked through the correspendence that was had with the person who ordered the goods and our sales team and can confirm that the returns were honoured and refunded in February. If you would like further information on this please contact our sales team.

Posted 1 week ago

“Paid extra for Express Delivery but after ordering was told by courier that it would be delivered between 5.15pm and 7.15 pm.... so not the next working day. So I made arrangements to be at new house in that time slot only to find they delivered at 3.22pm. Just as well some workmen were still there to receive it. Not happy with the service at all.”

Posted 3 months ago

“Postage costs are excessive at their cheapest and have to book a slot in the following week. Slightly damaged once unpacked but I could hide that and decided it wasn't worth the hassle of sending back and replacing.”

Posted 3 months ago

“Only reason I'm giving 2 stars is because I've been trying for 2 days to purchase something. As soon as I go to pay, I get prompted to choose a delivery day, but there's no option to choose anywhere on the page!!!”

Posted 5 months ago

“Disappointed with sample colours and blurred marble affect. The colours were not the same as seen online, and more blue than green which is what we after. Sorry but actual material was ideal.”

Posted 5 months ago

“Delivery and dispatch was great however my vinyl had been dented at some point before I had received it and when I came to install said vinyl I'd had a consistent 15cm tear every 45cm about 1 meter from the end of the roll. Was a 3m wide so a 3rd of the vinyl was useless. Not too chuffed and wouldn't recommend on this basis. As a Vinyl fitter I'd recommend using well known brands with tried and tested logistical procedures to ensure these issues are minimised.”

Posted 6 months ago

Good morning Joe, I do apologise your vinyl was damaged in transit. Have you contacted our customer service team to look into this for you?

Posted 6 months ago

“Make sure you get samples! I didn’t as I knew they will always slightly differ in colour and I didn’t expect an exact match as what I picked online, wasn’t hugely fussed on it, but the difference is striking, a complete different colour, and not a very nice one at all. My fault for not getting a sample I know.”

Posted 6 months ago

Good afternoon, Thank you for your comments, of which are noted. The pictures can slightly differ due to the brightness and contrast on different peoples screens, this is why we offer a free sample service.

Posted 6 months ago

“Delivery was split into two So lost a day's money”

Posted 9 months ago

“Ordered the Geometric Cushion Vinyl Flooring Sheet Cairo 01 When installing it is Very low quality vinyl roll. Can rip very easily but was described as incredibly durable??!! Very disappointed”

Posted 10 months ago

“Was happy with the flooring as in the choice of pattern but disappointed that it had a tear in it fortunately was able to use what I needed and leave the tear in the off cut, might be cautious next time to go else where”

Posted 11 months ago

Hi Belinda, I'm sorry you received your flooring with a tear in it. Did you contact our customer service team with regards to this? They are always happy to help - sales@best4flooring.co.uk

Posted 11 months ago

“Average customer service. The online delivery service booking allowed us to initially book the Friday. We received a call the next day saying that they couldn’t meet this and it would be the following Tuesday. While waiting in for the delivery I received a further phone call letting me know it would be delivered on the Thursday. After a little kick off from myself they delivered on the Wednesday. We had to push the tradesmen back on the date for fitting twice as best4flooring couldn’t stick to a delivery date.”

Posted 11 months ago

“Delivery was late and no way of contacting anyone to find out where it was. The delivery company were even harder to get hold of. Had to take a full day and a half off work to wait for the delivery”

Posted 11 months ago

Hi Michelle, I can see your item was delivered on 11th May. I've had a look at correspondence and can see that our sales team did respond to your e-mail query, I do apologise if you feel this wasn't done in an efficient time.

Posted 11 months ago

“The vinyl was not as thick as the sample, disappointing.”

Posted 11 months ago

“Really disappointed, we ordered our flooring on the Thursday, had a email on the Friday to say it had been dispatched and that we would receive our flooring on the Tuesday. On the Monday we were given a time slot for the next day. I then booked a day off as it was a large order. I then booked a fitter for 3 days later. Our flooring never turned up and we spent the following week trying to chase it up with little response from Best4flooring. In the end up we requested a full refund. We did receive our refund very quickly but have now got to look for another more reliable company and move all my furniture out of 3 rooms yet again.”

Posted 1 year ago

HI Douglas, I do apologise that this happened to you. Unfortunately, the delivery company had trouble with the delivery of the item and it was misrouted a couple of times. We tried our best to resolve this with the courier, and a complaint was made at the time. We do advise to not book a fitter until your flooring has arrived, incase something like this does arise. Although 99% of our deliveries are made in a timely manner, there is a small percentage that this can happen with. If there is anything that we can help you with in the future please let us know.

Posted 1 year ago

“I have found it pretty frustrating dealing with Best4Flooring. I attempted to phone them at least 4 times at various times of the day, all resulting in the same response advising to more or less email in. Emails were responded to fairly quickly but sometimes you just want to speak to a person and get an immediate response. Delivery was very costly (£50) and not that quick and wasn't delivered on the day advised. Hopefully the vinyl is as expected. I regret that I wouldn't use Best4Flooring again for all these reasons. It's a thumbs down from me I'm afraid 👎”

Posted 1 year ago

Hi Cba1, We thank you for your feedback and apologise if you've not had the service you would have expected. I'm unable to locate an order for you but would welcome a chance to address your issues if you could email with your order number.

Posted 1 year ago

“I'm afraid I ordered samples, but they never arrived, so I cannot review the product”

Posted 1 year ago

“Item not arrived yet on day requested so had to rearrange fitting.”

Posted 2 years ago

Hi Alison, We appreciate customers feedback so thank you for taking the time to leave yours. I sincerely apologise that the vinyl was not delivered on your desired day. We do have notices on the website and also on the dispatch emails to advise that due to national delivery driver shortages there could be delays in your delivery. I can see that your order was delivered today, if you have any further issues please do not hesitate to get in touch. All the best, Emma

Posted 2 years ago

“The quality and colour of the flooring is good. But it was delivered damaged... So... why delivery people doesn't care about that they are delivering... No team work...”

Posted 3 years ago

Hello Darute, Thank you for taking the time to leave your review. We have been in contact directly and arranged a replacement piece for yourself. Once again I sincerely apologise that the item was damaged in transit, we do expect the couriers to take more care. Kind Regards, Emma

Posted 3 years ago

“I am quite disappointed with my purchase. It feels nice and soft underfoot but is extremely fragile. It rips very readily, not as tough as most cardboard. The flooring that I received is significantly weaker, and quite a different shade from the sample that I was sent (although the colour shade difference doesn't really matter in our application). I can't believe that it will prove to be as durable as the wear rating implies. The Rhino brand vinyl flooring that I put in our bathroom a few months ago is MUCH tougher and far superior and not that much more expensive.”

Posted 3 years ago

Hi John, I'm sorry your unhappy with your product. If you would like to send an email with some pictures and your order number, I can have a look into this for you. sales@best4flooring.co.uk. I can assure you that the samples we send are of current stock. many thanks Paul

Posted 3 years ago

“I am quite disappointed with my purchase. It feels nice and soft underfoot but is extremely fragile. It rips very readily, not as tough as most cardboard. The flooring that I received is significantly weaker, and quite a different shade from the sample that I was sent (although the colour shade difference doesn't really matter in our application). I can't believe that it will prove to be as durable as the wear rating implies. The Rhino brand vinyl flooring that I put in our bathroom a few months ago is MUCH tougher and far superior and not that much more expensive.”

Posted 3 years ago

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Best4Flooring is rated 4.8 based on 5,107 reviews