Best4Flooring Reviews

Name: Best4Flooring
Address: Units 3-4 Pennine Industrial Estate, Gorsey Brow, Stockport, Units 3-4 Pennine Industrial Estate, Gorsey Brow, Stockport, Manchester
Rating: 4.77

4.8 Rating 5,908 Reviews

95 %

of reviewers recommend Best4Flooring

4.8

Based on 5,908 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Best4Flooring:

Best4flooring is a leading e-commerce retailer of flooring products with a wide range of luxury vinyl, cushioned flooring, laminate, wood, rugs and mats.

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Phone:

0161 480 1296

Email:

reviews@best4flooring.co.uk

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Best4Flooring 5 star review on 26th October 2025

1490

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still haven’t received a sample! So can’t give a review on the product!!”

Helpful Report

Posted 1 month ago

Good Afternoon Debbie, Thank you for taking the time to leave a review. We’re sorry to hear that you have not yet received your sample. We understand how important it is to see the product in person before making a decision. Our team is dedicated to ensuring a smooth experience, and we would like to assist you in resolving this matter as quickly as possible. We can see that your order was despatched on the 2nd October on a 48 hr service, if you are still yet to receive the sample, please reach out to our customer service team, and they will be happy to provide you with a replacement. Warm regards, Team Best4Flooring

Posted 1 month ago

“Please check the returns policy before purchasing and don't expect any help when trying to return your order.”

Helpful Report

Posted 2 months ago

Good Afternoon Emily Thank you for taking time to leave a review We’re sorry to hear that you’re unhappy with our returns policy. During the checkout process, all customers are required to read and agree to our Terms and Conditions before completing a purchase. This includes our returns policy. The system will not allow an order to be placed without this step being completed. By agreeing to the Terms and Conditions at the time of purchase, you confirm that you have read and accepted the returns policy. We always encourage customers to review this information thoroughly before placing an order. If you're unsure or not satisfied with any part of the policy, there is no obligation to proceed with the purchase. Kindest Regards Best4Flooring

Posted 1 month ago

“Hi Thanks for the sample. Im not liking the print, on the vinyl it looks out of focus Im would like to visit your store asap My sons moving to Stockport soon Thank you again”

Helpful Report

Posted 3 months ago

Good Afternoon Linda We are sorry to hear that you do not like the print The flooring is stocked in a warehouse which isn't open to the public Our sales office has sent you an email to look into the sample you have received and how they can assist further Kindest Regards Best4Flooring

Posted 3 months ago

“Ordered a sample and emailed straight away to let them know I missed a digit on my address. I received an email informing me that they will pass this on. Clearly no communication as I haven't received the sample. Doesn't give me confidence in ordering again”

Helpful Report

Posted 5 months ago

Good Afternoon Margaret Thank you for leaving a review We are sorry to hear that you haven't received your samples. The information was passed to the samples team on the 20th May and can see that a shipping email was sent on the 21st of May showing that you samples had been shipped with a tracking number. The tracking number provided by Royal Mail only updates on the morning of the delivery or when delivered. I have checked the tracking details which confirms that Royal Mail has not yet attempted delivery. As we would expect the samples to be delivered by now it could be possible that they have lost in the postal system We do apologise for any inconvenience that has been caused . The samples have been raised again and you should receive them in the next few days. Please do not hesitate to contact our customer service team if there are any problems receiving your samples Kindest Regards Best4Flooring

Posted 5 months ago

“I still haven’t received the samples?”

Helpful Report

Posted 7 months ago

HI Caroline Thank you for leaving a review We have checked the tracking details for your samples and Royal Mail have confirmed that the samples have been delivered. If the samples have not been received please contact our sales team who will be happy to assist you Kindest Regards Best4Flooring

Posted 7 months ago

“Home delivery could be cheaper. Had to drive quite far to the warehouse to collect it. When I got home part of the order hadnt been included which was a bit frustrating. Couldn't get through to anyone to find out where it was so gave up and just bought it somewhere else.”

Helpful Report

Posted 11 months ago

Good morning Theo, Thank you for you review. I can see that both items were signed for upon collection and we have 100% answer rate for calls for the past month. Please can you e-mail sales@best4flooring.co.uk if you wish to take this further so we can investigate.

Posted 10 months ago

“I asked for samples of flooring to see if it would clash with my rug. Even although they were free I still couldn’t judge as the pattern wasn’t really shown enough and was cut off. I would much rather have paid for a slightly bigger piece as these were of no use whatsoever. I can understand if it is a plain flooring but not the patterned ones”

Helpful Report

Posted 11 months ago

“Asking me to review when it's been over a week for the samples to arrive, will they ever arrive, will they be good samples, who knows”

Helpful Report

Posted 1 year ago

“the vinyl was ok. however, they used UPS to deliver (for which i paid the best part fo £15)... UPS gave me a delivery date and I waited in from 1pm to 7pm. No delivery. The delivery disappeared from the UPS app and website, them the next morning it was re-scheduled to be delivered that day, which it was. I am going to ask Best4Flooring to re-imburse my delivery cost since their delivery provider failed to take any regard for my time, it mis-led me, and failed to keep me informed.”

Helpful Report

Posted 1 year ago

“the sample did not help as i wanted the whole patern not just the outside bit i needed to see the middle as it was the colour of the dark one in the middle that iwas expecting to see. i cannot coment on how good they are as i have not ordered anything”

Helpful Report

Posted 1 year ago

Good Afternoon Rita We are sorry to hear that you are not happy with the sample. This has been passed to the sales office who is in the process of contacting you Kind Regards Best4flooring

Posted 1 year ago

“I have still not received my order. You use UPS and they have let us down every day for a week. They reflect very badly on your operation and I will not be using you again.”

Helpful Report

Posted 1 year ago

Good Afternoon Susan Thank you for sharing your comments We received a call into our sales office today which is the first time we have been notified of any delivery issues. Following your enquiry we contacted the courier on your behalf who confirmed that the order was out for delivery today. After checking the tracking details its shows that the order has been delivered. Kind Regards Best4Flooring

Posted 1 year ago

“Ordered a Vinyl and some double sided tape. The Vinyl arrived with a tear in it & never received the tape!”

Helpful Report

Posted 1 year ago

Good morning Anthony, Apologies your vinyl arrived damaged. I can see you have made no contact with our customer service team. If you could email enquiries@best4flooring.co.uk , they will get this resolved swiftly for you. With regards to the double sided tape, please check down the centre of the roll, we place the tape here to protect it in transit.

Posted 1 year ago

“I ordered a sample of Massimo Oak LVT. What arrived was a very different colour to the pictures on your site. Spent hours on the phone to try to talk to someone about this but nobody answered sadly. Mike”

Helpful Report

Posted 1 year ago

Good morning Mike, Our telephone lines are open from 10.00-16.00. I have checked our systems and it appears all inbound calls were answered yesterday so I'm unsure if you were trying to call the incorrect number? If you could pop an e-mail to sales@best4flooing.co.uk or call 0161 480 1296 someone will be able to assist.

Posted 1 year ago

“Ordered some flooring samples. Colours were absolutely nothing like what was shown online (and far more different than can be attributed to differences in screens, devices etc.) so didn't buy.”

Helpful Report

Posted 1 year ago

Dear Adam Thank you for taking the time to order a sample and write a review all feedback is very important to us. We are sorry to hear that you feel the colours online do not reflect the flooring in real life. We do our best to make sure that the pictures are as accurate as possible however how a colour appears online depends on the device screen resolution, interior lighting, surrounding colours and your own personal perspective. Website images are included to represent how the product might look in a particular setting but there are so many factors that change how that same flooring might look in your home and can appear completely different on one device/computer screen to another. We hope you do find your perfect flooring and please contact us if there is anything we can do to assist you. Kind Regards Best4flooring

Posted 1 year ago

“I am afraid you don't get guaranteed delivery when paying for an item. 3rd party can't deliver if not dispatched. When change deliver date..its still not received and keep being told 3rd party fault. Please sort your courier service out, ots not enough to repay delivery charge when you are expecting delivery and have fitters booked”

Helpful Report

Posted 1 year ago

Dear Maureen Thank you for taking the time to write a review all feedback is very important to us. We use a third-party courier for deliveries. Although we work hard to ensure that your order arrives safely and on your desired delivery date due to unforeseen circumstances that are beyond our control this is not always guaranteed. The order was collected by the courier on the day of placing your order for delivery the next day and tracking details were provided. I can see that a member of our sales team corresponded with you following your delivery issues. The delivery was changed via the UPS Link by the end user on the day of delivery which changed the delivery from the date we had requested. Although this was changed by the end user as a gesture of goodwill the £4.95 express delivery charge was refunded. The tracking information confirms that the delivery was rescheduled for the 4th of June and has now been delivered. Besides the delivery issues above we do hope that you are happy with your choice of flooring and do not hesitate to contact us if there is anything else we can help you with Kind Regards Best4flooring

Posted 1 year ago

“Really unhelpful with the failed delivery ( not my fault ) Basically passing the buck and repeating what I already knew from the UPS website. Best4flooring need to foster better relationships with their delivery partners.”

Helpful Report

Posted 1 year ago

Dear Angela Thank you for taking time to leave a review. We are sorry to hear that there was a problem with your delivery Although we work hard to ensure that your order arrives safely and on your desired delivery date due to unforeseen circumstances that are beyond our control this is not always guaranteed. Our sales team contacted the courier on the day of the delivery and were advised that the driver had tried to deliver however there was no one available at the time of delivery. It was noted that the courier didn't leave a card to advise and as a gesture of goodwill half of the delivery charge was refunded and the order delivered the next day. We use a third party couriers for deliveries and appreciate your feedback . Any issues raised have been passed onto the courier to help improve future services. Kind Regards Best4flooring

Posted 1 year ago

“Will not use again. After spending enough money, they would not honour a return yet they made a mistake by sending out the wrong measurements. Could certainly improve their customer service.”

Helpful Report

Posted 1 year ago

Good morning, I have checked through the correspendence that was had with the person who ordered the goods and our sales team and can confirm that the returns were honoured and refunded in February. If you would like further information on this please contact our sales team.

Posted 1 year ago

“Paid extra for Express Delivery but after ordering was told by courier that it would be delivered between 5.15pm and 7.15 pm.... so not the next working day. So I made arrangements to be at new house in that time slot only to find they delivered at 3.22pm. Just as well some workmen were still there to receive it. Not happy with the service at all.”

Helpful Report

Posted 1 year ago

“Postage costs are excessive at their cheapest and have to book a slot in the following week. Slightly damaged once unpacked but I could hide that and decided it wasn't worth the hassle of sending back and replacing.”

Helpful Report

Posted 1 year ago

“Only reason I'm giving 2 stars is because I've been trying for 2 days to purchase something. As soon as I go to pay, I get prompted to choose a delivery day, but there's no option to choose anywhere on the page!!!”

Helpful Report

Posted 2 years ago

Best4Flooring is rated 4.8 based on 5,908 reviews