Best4Flooring Reviews

Name: Best4Flooring
Address: Units 3-4 Pennine Industrial Estate, Gorsey Brow, Stockport, Units 3-4 Pennine Industrial Estate, Gorsey Brow, Stockport, Manchester
Rating: 4.76

4.8 Rating 6,166 Reviews

95 %

of reviewers recommend Best4Flooring

4.8

Based on 6,166 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Best4Flooring:

Best4flooring is a leading e-commerce retailer of flooring products with a wide range of luxury vinyl, cushioned flooring, laminate, wood, rugs and mats.

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Phone:

0161 480 1296

Email:

reviews@best4flooring.co.uk

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Best4Flooring 5 star review on 26th July 2026

Helen

Best4Flooring 5 star review on 25th July 2026

Melissa

Best4Flooring 5 star review on 12th July 2026

Neil

1563

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Colours in photographs were nothing like the samples”

Helpful Report

Posted 3 days ago

“As a customer of an excellent building company I had to order a quantity of kandean flooring for my new extension. This building consists of a garden room and a bathroom designed to provide me with facilities useful if I become more disabled. I am 92 and unfamiliar with building matters so, not knowing that there are different kinds of Karndean I ordered the wrong kind i,e, clip together rather than adhesive. There was just under a month's delay, mainly because of the hot weather,, before my builder opened a box and discovered the mistake. Best4Flooring are unwilling to refund me so, instead of exchanging them, I have to go ahead with using tiles which my builder says are unsuitable. A pity.”

Helpful Report

Posted 3 weeks ago

Good Morning Joyce Thank you for taking the time to leave your review. We're sorry to hear that you were disappointed with the outcome of your order. As discussed with our Sales Office, our Terms & Conditions state that requests for returns or exchanges must be made within 14 days of delivery. Unfortunately, your request was received outside of this returns period. In addition, the flooring purchased is a made-to-order product supplied specifically for your order, which also means we are unable to accept returns or exchanges after the 14 day period When you initially contacted us, it was explained that your fitter preferred the Glue down version because they felt it was more suitable for the bathroom. However, we advised that the click Karndean flooring you purchased is suitable for installation in bathrooms when installed correctly, and that this is a matter of your fitter's preference rather than the product being unsuitable for the intended use. We do appreciate that this situation has been frustrating, and we're sorry we were unable to offer the resolution you were hoping for. We always aim to be as clear as possible about our returns policy and product suitability before and after purchase, and we wish you all the best with the completion of your extension. Kindest Regards Best4Flooring

Posted 3 weeks ago

“I am extremely disappointed with the sample that was sent to me. When I ordered a sample, I expected something that would actually help me make an informed decision about the flooring. Instead, what arrived was barely larger than an A4 sheet of paper. It is so small that you cannot even see the full pattern, variation, or overall appearance of the floor. How is anyone supposed to decide whether they like a flooring product based on such a tiny sample? The whole purpose of ordering a sample is to get a realistic impression of what the floor will look like when installed. This sample completely fails to achieve that. What makes it even more frustrating is that the image showing the flooring on the website displays a larger section of the pattern than the physical sample I received. I can get a better idea of the product from my computer screen than from the sample that was posted to me, which defeats the entire point of ordering one. For a product that represents a significant investment, sending out samples this small feels inadequate and unhelpful. It leaves customers unable to properly assess the flooring before making a purchase decision. Very poor and extremely disappointing.”

Helpful Report

Posted 1 month ago

Good Afternoon Juan Thank you for your feedback. We are sorry to hear that you were disappointed with the sample you received. Our sheet vinyl samples are supplied at approximately A4 size, and we often receive positive feedback regarding their size and usefulness. In fact, they are larger than the sample sizes offered by many flooring retailers and manufacturers within the industry. The purpose of these samples is to allow customers to assess the colour, texture, and print quality of the flooring before making a purchase. As sheet vinyl designs often feature large repeating patterns and natural variations, samples are cut from different areas of the roll. Unfortunately, we cannot guarantee which section of the pattern will be included on any individual sample. As a result, some elements of the design shown in the product images may not appear on the sample received. If there is a particular area or feature of the pattern that you would like to see and it is not represented on your sample, please contact our customer service team. We will be happy to arrange an additional sample from a different section of the flooring, where possible. Kindest Regards Best4Flooing

Posted 1 month ago

“Still waiting for my samples to be sent after 2 weeks. Will be looking at alternative sources this coming weekend”

Helpful Report

Posted 2 months ago

“Still waiting for samples”

Helpful Report

Posted 2 months ago

“I have not received the sample.”

Helpful Report

Posted 3 months ago

“We haven't received the samples”

Helpful Report

Posted 3 months ago

Good Morning Christine I’m sorry to hear that you had not received your samples. Your samples were dispatched on 2nd April via Royal Mail using their 48-hour service. However, we do ask customers to allow up to one week for delivery, particularly during busy periods such as bank holidays. I have checked the tracking information, and Royal Mail has confirmed that your samples were delivered today. I hope you enjoy them, and if you have any questions or need any further assistance, please don’t hesitate to get in touch we’re always happy to help. Kind Regards Best4Flooring

Posted 3 months ago

“Im still waiting on delivery of my samples so I can’t really leave a review”

Helpful Report

Posted 3 months ago

Good Morning Claire I am sorry to hear that you have not received your samples. They were sent via Royal Mail, and normally delivery only takes a couple of days. However, delays can occasionally occur. Unfortunately, the tracking details provided by Royal Mail only update to show that the samples have been delivered. Since they are not showing as delivered in your case, it is possible they have been lost in the postal system. Please accept my sincere apologies for any inconvenience caused. I have requested that the samples be sent again. Kind Regards Best4Flooring

Posted 3 months ago

“I paid for express delivery it took 4days to arrive but no refund offered wouldn’t recommend express delivery”

Helpful Report

Posted 3 months ago

“Paid for express delivery it took 4 days cost £29 99 not a way to impress first time customer ignored my emails”

Helpful Report

Posted 4 months ago

Good morning Roger, You first e-mailed bringing this to our attention on Friday. We have e-mailed you back numerous times asking for your order details so that we can look into where your order is and you still have not provided these details. If you could please respond to our e-mail then we will be able to look into your delivery.

Posted 4 months ago

“Wouldn’t know as wasn’t delivered. Have been trying courier as they said I signed for package but can say I did not. Shame about your courier”

Helpful Report

Posted 5 months ago

Good Afternoon Nicole Thank you for taking the time to leave a review We have checked the tracking information and it shows that that order was delivered on the 17th as requested and a proof of delivery has been provided. If you would like further information regarding the delivery please contact our sales or delivery team who will be happy to assist Kind Regards Best4Flooring

Posted 5 months ago

“I received a piece of paper but no samples that I’d ordered…”

Helpful Report

Posted 5 months ago

Good Afternoon Abbey I’m sorry to hear that there has been a problem with your sample order and that you only received paperwork rather than the samples requested. Our sales office has reached out to you directly to discuss this further and work towards resolving the issue as quickly as possible. Kind Regards Best4Flooring

Posted 5 months ago

“I'm sure the product I ordered is great....only it never arrived.”

Helpful Report

Posted 6 months ago

Good Morning Roger Thank you for leaving a review We provide a Royal Mail tracking number with all samples. While this service does not offer live tracking, it does confirm when items have been delivered. We have checked the tracking information and it shows that the samples were delivered. If you would like to discuss this further, please do not hesitate to contact our sales team. Kindest Regards Best4Flooring

Posted 6 months ago

“Not happy with how the flooring was measured out by you for delivery. We clearly ordered a 4 mtr wide roll by 2.5 length, you delivered a 2.5mtr width by 4 mtr length. This flooring has a herring bone pattern which we wanted to run in a certain direction, hence ordering the 4 mtr wide roll, NOT the other way around which you cut it ! Cutting the other way round alters the direction of pattern ? When I contacted your customer services the reason given for cutting it the wrong way around was "to make transport & delivery easier" ! We paid for a 4mtr wide roll by 2.5 mtr length, this ensured we could run the pattern in the direct we required, we also paid for the delivery of a 4 mtr width roll, NOT a 2.5mtr width roll. Therefor you should cut the roll as the customer has required on their order. Forget how its easier to deliver. DONT offer the option of a 4 mtr wide roll if you are going to spin the width & length around without informing the customer. Thats like selling a customer floral wallpaper with flowers growing upwards, but then expecting the customer to hang the wallpaper horizontal instead of vertical because it helps with delivery ! Flowers DONT grow side ways, even if it was easier to deliver !!!”

Helpful Report

Posted 7 months ago

Good morning, We only supply in widths of 2m, 3m and 4m. Your order was supplied as a 4m width and a 2.5m length. When wrapped, it is flipped round to be rolled the shorter way to ease transit, but the original cut made and the way the pattern runs does not change. To confirm, all wood and parquet designs have the pattern run down the length of the roll as specified on the specification. If you required the pattern to run across the width, a 3m wide x 4m length should have been ordered.

Posted 7 months ago

“I requested a sample on the 01/12/25 and as of today 10/12/25 I still haven't received a sample only a letter confirming my request .”

Helpful Report

Posted 7 months ago

Good afternoon, I can see through Royal Mails tracking that this has been delivered. If you are still not to receive it, please can you email sales@best4flooring.co.uk and we will resend the sample.

Posted 7 months ago

“Didn't receive item”

Helpful Report

Posted 8 months ago

Good morning Gemma, I can see your free sample was despatched on 29/10/25 with Royal Mail. It appears they haven't tried to deliver this just yet. Please give it a couple more days and then get in touch with our sales team for a replacement if you have not received it. Thank you

Posted 8 months ago

“Flooring due for delivery today and now been informed via text at midday it won't be delivered until Monday!!!! Bad bad service”

Helpful Report

Posted 9 months ago

Good Afternoon We are sorry to hear there has been a problem with your delivery and noticed that you contacted our deliveries team for assistance As per the correspondence we contacted the courier regarding your delivery concerns and advised were advised that a trunking issue within the courier has caused delays to several deliveries, this has affected several businesses that use this delivery provider in the area , unfortunately, your order has been one of those affected. As per the terms and conditions agreed to when placing your order, whilst 99% of deliveries are completed without issue, we are unfortunately unable to guarantee delivery dates in 100% of cases. This is due to factors outside of our control such as courier delays, adverse weather conditions, courier staff shortages, motorway incidents, and other unforeseen circumstances that can impact delivery times. We have done everything possible to expedite your order and have been in contact with the courier to push for a resolution since receiving your complaint. However, as the courier is a third-party service, we do not have direct control over their operations and have advised that deliveries will be prioritised for next working day . Due to the inconvenience caused a delivery refund was offered which was declined We do apologies for any inconvenience caused this is not the normal service we receive from the courier and is unfortunate that there has been an issue on this occasion Kindest Regards Best4Flooring

Posted 9 months ago

“Very disappointed, the pattern repeat is massive, 50cm, it would be an idea to put the size of the pattern repeat on the specification, which it us not, so customers can get an idea of the size to the type of room they are fitting it in, ie a small bathroom will not be suitable, I won't be using this vinyl as it does not compliment my small room, so wasted my money”

Helpful Report

Posted 11 months ago

Good Afternoon Simone Thank you for leaving a review We do our best to provide great website images, these are included to represent how the product might look in a particular setting . It is very difficult to see what size a pattern may be from an online picture. Before placing your order we always advise ordering a free of charge sample that way you get to see the pattern close up making sure its the right flooring for you. You can also contact our customer service or sales team by phone or email who are always happy to answer any questions you have regarding the flooring. If you are not happy with the flooring and would like to discuss this further please contact our sales team who will be happy to help. Kindest Regards Best4Flooring

Posted 11 months ago

“My delivery should have been made yesterday, I got a specified time slot, after waiting all day the company updated the tracker to say it will be delivered today. I re-arrange my day to be home for the delivery, again a no-show, despite being in this area both days. I tried phoning best4flooring to see what's happening but they stop taking calls an hour earlier than publicised on their website. So far I've paid for the item, and delivery, and have nothing to show for my money. I think the expectation is I'm supposed to stay in all day everyday in the hope it shows up. I think this is down the delivery partner, but best4flooring is showing my order as complete & have nothing to ensure it actually gets to me.”

Helpful Report

Posted 1 year ago

Good Afternoon Lisa Thank you for taking time to leave a review We are sorry to hear there has been a problem with your delivery The order showing as complete means that everything on the order has been dispatched. We send thousands of deliveries therefore we do not receive notifications when a delivery hasn't taken place therefore unaware of your delivery issue. Please accept our sincere apologies for any inconvenience caused, whilst 99% of all deliveries go ahead without any issues as explained in the FAQ's and our terms and conditions, the delivery date chosen is a desired delivery date and we will be despatched in accordance with the date you requested however, sometimes due to element out of our control for example, courier staff shortages, a crash on the motorway, etc can delay a delivery. If you ever experience any issues with your delivery you can either send an email to deliveries@best4flooring.co.uk or contact our friendly sales team who are always happy to help A member of our sales team has been speaking with you via email today who has escalated your delivery issues to a manager, refunded the delivery charge as a goodwill gesture and delivery has been rebooked to your next convenient date. Please do not hesitate to contact us if you have any further problems with the delivery Kindest Regards Best4Flooring

Posted 1 year ago

“Absolutely disgusting with what the product appear on the website and when you get the sample. Complete colour mismatch.”

Helpful Report

Posted 1 year ago

Good afternoon, Please can you send a picture of the sample you received to sales@best4flooring.co.uk so we can ensure the correct sample has been sent? Thank you

Posted 1 year ago

Best4Flooring is rated 4.8 based on 6,166 reviews